Mostrly on time. But sometimes you need to call twice and this can be annoying. Good quality car. Call directly do not use their app.

Very good service, on time and provided excellent service. Driver was very engaging, listened to me to ensure we're were getting to the proper place. read more

App doesn't work most of the time. Had to call 3 times to get a taxi. Drivers beg for cash payment.

We recently made a trip to Montreal and took the Bonjour Taxi from Montreal airport to downtown Montreal. The ride to and from the Montreal airport is at a fixed C$41. With a current favorable exchange rate with the Canadian dollar, the cost was only $31 US. Excellent value and very professional service. Most of the taxis accept credit cards, but confirm this before boarding. Do not pay in American dollars as this will cost you an extra $10 (saving you would realize on the exchange) vs. the Canadian $41. read more

Honestly, it's frustrating when you order a taxi through their app. Most drivers don't want to take the call because they lose 10% off the total (because of a promotion). Sometimes they end up opening your request in order to know where you're going to, and if it's too far or to west, they'll close the request and thus, cancel it, leaving you to wait like an idiot for over 30 minutes. When you call the dispatch to see why the call was cancelled, they'll give you a bs excuse that it automatically cancels after a certain time, which is false. It's happened to me on numerous occasions, with various wait times ranging from 10-45 minutes. The company gets two stars because when I do get a cab, the drivers are generally very nice and courteous. read more

La voiture était propre, le chauffeur était polit et gentil. La course a été rapide et directe. Merci.

I took a long break from that Taxi / Uber life by virtue of having a baby and moving out into the woods, and then suddenly I needed a ride again. All the apps on my phone were updating and bugging out and I needed to get where I was going STAT so I hopped on Yelp and called Taxi Coop. My ride was outside in two minutes, the car was clean and nice - a big improvement over the taxi situation 5 years ago - and the driver was super friendly and knowledgeable about the city. We had a great laugh and chat and I was carefully dropped right in front of the door of where I needed to be. There's a time and a place for an app and a driver getting their hustle on in the gig economy, don't get me wrong, but I'm here with stars for drivers making a good wage and having the protections they deserve and doing an excellent job. read more

I would give a zero if I could. Waited over an hour for a mini van and no one showed up. Will never call them again! I called Diamond Taxi and they came within minutes. read more

The car stinked of cigarette smoke. I left the window open (in -15) and the driver asks if it's too warm!!! No sir, I am actually suffocating. He then says the last passenger smoked!! (Like they are allowed to do so!! And I am an idiot!) it was 5AM by the way! Close to vomiting Do not recommend at all read more

Unreliable! I Ordered a taxi 2 days before and confirmed the an operator 1 day before and then 1h before the scheduled time. I had to take a train and needed a taxi. I Asked them to come 3 h before the train to have some extra time, but the taxi didn't show up on time. I waited 30 minutes and called them to ask where is the taxi just to hear they are still looking for a car! I had to take my car and find parking near by. I barely made it (btw i also had 2 kids with me so it made the whole thing even worse).... Oh and the taxi never showed up anyway! read more

I've been a loyal customer for about 1 year, my experience has been awful and today is the last straw. My drive drove in a circle saying it was a shortcut, the meter went up about 4$. We got into a fight and all he had to say was "I'm trying my best". Well here are some bullet points why taxi coop is a terrible service. *the dispatchers (especially after 5pm) are rude. They will giggle and hang up on you. I've been left stranded at IKEA once, I tried to call back and confirm if a car was coming but the girl hung up on me. *generally the drivers are slow and don't know what's going on. Some are amazing but most aren't. Some will charge more. I had one driver round up from 20.35 to 21.00, he flicked the meter off so I couldn't see it. Others have double charged my bank card and I never got a resolve. *they drive like maniacs or like old ladies. Its either a rollercoaster ride or you are very late for work. Somehow both scenario's will make you car sick. *they can never read the addresses right. Its common to see a car waiting a block away from where you need to be picked up. These are just some of the experiences I've had with them. There are good days and bad days making taxi coops service inconsistent. Lately it has been less positive so I will delete their number and bring my 100$ a week somewhere that will treat me better. read more

I reserved a taxi for the next morning to be sure to be in time at the bus station for my travelling. I received an email confirmation the same night. Next morning = NO taxi. (On top of that rude employee over the phone). Je réserve un taxi le soir pour le lendemain matin afin de m'assurer d'être à l'heure à la gare d'autocar. Je reçois un courriel de confirmation le soir même. Le lendemain matin = PAS de taxi. (De plus, employée bête au téléphone). read more

Ridiculous. I will never again use these guys. If there was a way to put a star rating I would.

I was in the car with my grandma when the driver while on the highway opened the passenger door and kicked my grandma out the door . She rolled onto the highway where she sadly perished. Rip grandma read more

After bring drilled for 10 minutes about my marital status,I told the driver I am gay and he was really offensive, no drive had been that offensive and judgemental to me before. Where is my uber? read more

I was lost, and only knew the the name of the mall and the shop I was at. Nevertheless, Taxi Coop "can only pickup customers at given addresses", and refused to pick me up. Very unimpressed by the customer service. read more

Pour le travail, j'ai appelé Taxi-coop, puisque j'avais des instruments à transporter pour mon travail au centre-ville et qu'on utilise des coupons Taxi-coop. 15 :20 15 :23 15 :43 15 :54 16 :17 Correspond aux heures que j'ai appelé Taxi-Coop... À 15 :20, j'appelle. J'attends qu'on me répond jusqu'à ce que ça raccroche. À 15 :23, je réappelle. Après plusieurs minutes, on me répond, je donne ma localisation et on me dit que le taxi va arriver. Mais, je n'ai jamais vue le taxi et je n'ai jamais eu d'appel. À 15 :43, je réappelle. Après plusieurs minutes, on me répond. On me dit que le taxi est arrivé il y a 15 minutes... mais je ne l'ai jamais vue. On me propose un autre taxi et je reconfirme l'adresse avec eux. À 15 :54, Toujours pas de taxi. Je réappelle, j'attends plusieurs minutes, ça décroche. On me dit qu'il n'avait pas taxi. On me demande si je veux un taxi, je dis oui, puis ça raccroche. À 16 :17 : Toujours pas de taxi. Je réappelle, j'attends plusieurs minutes, ça décroche. Je dis mon mécontentement, ça fait 1h que j'attends un taxi! Aucun ''on est désolé de la situation'', juste la même question, ''voulez-vous qu'on vous envoie un autre taxi?''. J'essaye de comprendre pourquoi c'est aussi long, pourquoi on ne m'avertit pas que le taxi aura du retard, ou ne passe pas. On me dit simplement que c'est à moi de faire un suivie! Ça fait 5 fois que j'ai appelé en une heure. La personne au téléphone me raccroche au nez. 16 :22 : Finalement, je décide de marcher 30 minutes avec les instruments encombrants de mon travail à -30 degré dehors! C'est le pire service que j'ai eu de taxi. Pu jamais je vais utiliser Taxi coop et je vais le dé-recommander ce service à mon travail. ------------------------------------------- For work, I called Taxi-coop, since I had instruments to carry for my work (in downtown) and we use Taxi-coop coupons. 3:20 p.m. 3:23 p.m. 3:43 p.m. 3:54 p.m. 4:17 p.m. Corresponds to the hours that I called Taxi-Coop.. At 3:20 p.m., I call. I wait for an answer until it hangs up. At 3:23 p.m., I call again. After several minutes, a person answered me, I give my location and the person told me that the taxi will arrive. However, I never saw the taxi and I never got a call. At 3:43 pm, I call again. After several minutes, a person answered me. The person told me that the taxi arrived 15 minutes ago ... but I have never seen it. The person offered me another taxi and I reconfirm the address with them. At 15:54, still no taxi. I call again, I wait several minutes, it goes off hook. A person told me that there are no taxi. The person asked me if I want a taxi, I say yes, and then it hangs up. At 4:17 p.m .: Still no taxi. I call again, I wait several minutes, it goes off hook. I say my dissatisfaction, it's been 1 hour that I wait for a taxi! No '' we're sorry '', just the same question, '' would you like to get another taxi? ''. I'm trying to understand why it takes so long, why I am not informed that the taxi will be late, or will not pass. The person simply told me that it is up to me to follow up! I've called 5 times in an hour. The person on the phone hangs up on me. 4:22 pm: Finally, I decide to walk 30 minutes with my instruments of my work at -30 degrees outside! It's the worst taxi service I've had. Never I will use Taxi coop and I will not recommend it to my work. read more

I give this cab company a zero. I took a cab from walker avenue to visit my mother in her seniors residence - I think the cab driver either thought I was going there, or not paying attention because he tried to charge me $1,401.00 for a $10.00 trip. And no that is not a typo. Will never use this company again. read more

Terrible service from this cab company. I know I was not downtown and cabs aren't as easy to come by. I was, however, in their neighbourhood, requesting a cab to go downtown, a $60 or so fare. It was approximately 11:30 pm on a Friday night. I had someone call for me, waited 30 minutes, then called a second time myself, waited another 20 minutes. Still no cab. I even called a 3rd time and they told me they were busy and will get to me within 10 minutes at the most. After waiting another 10 minutes I went back inside and called a different cab company, they arrived in much better time and Coop was still nowhere to be seen. All in all I waited over an hour for a cab which was ridiculous. I could have had another couple drinks rather than stand at the front door all that time. I will not use this company again. read more

Beware of taxi 8081 driving a Prius. He does not use his turn signal while cutting you off. He will force you to swerve out of his way if you don't want to be involved in an accident. read more

Horrible since the begining! I'm glad we didn' take any service.The woman that took the call was mad since the first minute she answered, she yelled at the phone , my friend who is a quebecois was trying to deal with her but neither english or french, the woman was just mad. We finished asking for 2 Uber instead.. we will never call back to this place!! You might chose better your employees at least the ones that deal with the clients! read more

Wish I could put in zero. To the taxi Driver who refused to take when. I was obviously the one consumer who order a cab even if the address was wrong by one number and he refused to take me when the sidewalk are just a sheet of ice. Zero star for sure. They're assholes. read more

The phone operators are completely obnoxious. I called for a cab and waited almost an hour. During that time i called back for a status numerous times, only to keep being told 5 mins. The last time i called the operator started told me that "there are no taxis in that area this morning". When i questioned why no one had bothered to tell me in the beginning he started yelling at me. Like excuse me, did I miss something here? I was disgusted with the service. Save yourself the time and energy and use another company. read more

Awful experience!!! I booked a cab but I could't see any at the agreed time. I called the call center. They told me they had no available cab at the moment, and that with more than 1000 clients, they had other things to do than letting me know they could not send a cab as agreed two hours before. Just unbelievable... read more

I accidentally left my phone in one of their taxis. I called dispatch and they were able to contact the driver. The driver called me to angrily tell me that I messed up the address (I got my numbers mixed up and it would have been a much more costly ride. I got off at the right place), and that I had to pay him to get my phone back (mileage). Dispatch never told me up-front that I would have to pay. The driver was extremely upset with me for my "mistake". When I called to see if this was normal, dispatch said it was. I've never had to pay for a lost item before. read more

simple things get complicated with this vendor. ordered a taxi, was greeted with an attitude over a phone, managed to book the cab yet no one showed up and when I called to confirm got the usual lazy response: " sorry,we mixed it up" read more