Best cab in town. Ricky is always a cool dude that gets me where I'm going. They get to me when I need them and if they can't they are always honest. -chad read more

Trying to book a ride on your app, but it glitches and won't let me put in the information that is required. When I tried it on the website it told me that there were no cars available. What kind of service is that. I guess I'll be looking elsewhere for a ride in town. I was going leave a good cash tip, but you've just lost my business. read more

Always on time, dependable, reliable. Great drivers. I won't choose anybody else. I have used them from the hospital, and they are very helpful getting to the car and helping get in the door at home. read more

Omg are taxis luxury service too. I am only reading the reviews thinking even limos don't pack your belongings into the car for you. I have never had a taxi driver help me with my belongings. I mean to get you safely to your destination should be top priority right? Idk I did read that part of their job description is this however I had know idea it was even a thing read more

Hostile driver, belligerent and had road rage while on the road. When we called to complain, customer service gave him our personal cell and he then called us and yelled at us, called us names, and then parroted what we said when we asked him for his name to complain to management. Would never recommend. read more

Tax-e-Cab - Hostile driver, he cut us off. Customer service transferred us to him when we complained. He was belligerent on phone. Unsafe - Taxis Near Me

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Rude and disrespectful, will not be using this service anymore due to driver working evening of 2-12-2022. Not a professional service at all. read more

Very prompt and very kind. Had a night out with a friend and our driver made us feel safe and comfortable, which can be hit or miss as two young women. Best cab ride in years! Thank you read more

When I called to arrange a ride, dispatcher Cathy was very rude and unprofessional towards me. I will not be calling to use this service again because of the dispatcher. read more

First time I've used taxi service in Albany. The driver arrived exactly on time. The car smelled of stale cigarettes but was clean. I would recommend this taxi service. read more

I would give this company 0 stars if possible. The drivers are rude and condescending. They don't know they work in the service industry. I had a scheduled ride to work and when I have an alternate ride I tell them with more than ample time. However tonight in my schedule ride when I didn't notify I don't need a ride they just ignored me. I've been a constant customer for 5 years and am now taking my business elsewhere! read more

I come through Albany on the twice daily Amtrak service about three or four times a year for work in Corvallis. I often have a significantly difficult time arranging for transportation from the station to my lodging in Corvallis. But this time, I tried the relatively new tax-e-cab, and it was definitely the best option yet for this small town. As soon as I stepped off the train the taxi was there and waiting. Clean cabs (all of which are vans if you have a larger group) and my driver was one of the owners; very friendly and professional, as well as a safe driver. Reasonable prices ($25 to Corvallis -- coming back the opposite way will cost you $30-40 with beaver cab) as well. The part I liked best? The convenience. This is one of the few small-town taxi companies where you can actually TEXT for pickup rather than try and call a dispatcher and wait on hold forever. It's not quite uber and lyft, but for a small town, I'll gladly call tax-e-cab again! read more

This is a review of Tax-e-Cab's customer service when it came to requesting a taxi. Last week, I was put in a position where I needed to call a taxi for someone else who was unable to call on their own or even pay fully for a ride. It was a strange situation, but the person I talked to (who picked up right away on a Friday at 6:00pm) was extremely helpful and accommodating the whole way through. When I was unable to respond to the dispatcher's questions right away due to the situation I was in, they waited on the line patiently and showed no sign of annoyance (impressive.. I would be annoyed!). When I informed them that the person might not be able to pay fully for the ride, they assured me that they would be able to work something out between the senior discount and me paying via credit card on the phone later in the night when I had the chance. After working everything out, they agreed to send someone to pick the person up and just as promised, a driver showed up withing 15 minutes. However, the person who I'd called the ride for left before they got there. How embarrassing...the driver called to let me know she had arrived and didn't see the person, and when I informed her that I think the person left and I apologized, she was also extremely polite. She insisted it was no problem at all, did not try to charge me and wished me a good night. I am blown away by the customer service and kindness this company provided to me in a stressful situation. I did not actually receive a ride from this cab service as I live out of town, but I know that they arrived in a timely manner and have top-notch customer service skills. If I'm ever in Albany, I know who I'm calling for a ride! read more

Showed up on time; courteous and they have pretty decent rates.

Yesterday, I took Amtrak train with thruway bus from Seattle to Albany. I texted this company and I immediately got a response, they charge $25 from Amtrak to my home in Corvallis which is a good deal, taxi usually charge $40-$50. I arranged to be picked up at 6 pm but there was an accident in I5 causing more than hour delay. Inspite of that, owner/driver was patient to wait, and I had my ride on a clean nice and good fresh smelling taxi, better than the yellow cab I see. Friendly and courteous service, they accept all major credit/debit cards, definitely will do business again, highly recommended. read more

Needed a lift one-way to Lebanon from Albany, boom showed up at my house, went straight to Wal-Mart out there and all my problems were solved. Very fair rate and would use again if the need should arise. Thanks! read more

The only positive part of this review is that the driver showed up on time. It was 11pm, and we had had a long, tiring (and delayed) trip from Florida. The driver did not get out of the van, and apparently expected us to load our 4 bags in the back ourselves. We opened the back, & discovered large spare tire remnants in the luggage area. We told her we were not going to deal with those, & she finally got out & sort of moved them around. We loaded the bags, again by ourselves. The trip was uneventful, except for her music playing, which at no point did she ask if we minded. I noticed there was no meter. Upon arrival, I inquired about the charge. She stated it was a flat rate to our pick up point, and then (amazingly) a very even amount to our destination. It was too late & I was too tired to dispute - paid & we were done. Needless to say, we had to unload our bags ourselves. Also needless to say, this will be our first and last experience with this company. read more