1. Tax Airfreight

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Neenah, WI

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FedEx Ship Center

FedEx Ship Center

(8 reviews)

First off, it's very frustrating that you can't talk to a human to get a problem solved…read more So I paid extra to have 2 laptops overnighted, the next day it's into the afternoon and still no delivery. I check online and it says they tried to deliver and no one was there. What??? there are 15 people in our office! I go check security cameras and see that there was a FedEx truck an hour ago out in front of our office, like the front door.. so I watch the security footage and the driver gets out of the truck and proceeds to walk to the far side of the building where there are no lights on and tries a single door that is locked. He writes up a sticker and puts it on the door and proceeds to walk back to his truck, which is parked in front of the main entrance, and leaves without ever checking another door. What?? So I get online and find out it is impossible to talk to anyone, but I find a place to change delivery options, and seeing I don't want these on the truck anymore, I check a box that says hold at FedEx facility. Well, to my surprise, a gal from FedEx calls me to tell me that the packages are currently on the delivery truck. I explain to her that I paid extra for overnight and the driver went to the 'wrong' door and never checked another door. She said she would call him and have him redeliver the packages. She asked were he should go and I told her the main entrance by the parking lot at the southeast corner of the building, right where he parked an hour earlier. I told her I would watch for him. I stood in the front entry for about 30 minutes when I suddenly get an alert on my phone... 'failed delivery' ...WHAT???? I've been standing right here watching for him. So I go back to the security cameras and see that he now parked by the same wrong door, away from the front southeast entrance by the parking lot, to the single door on the corner of the southwest side of the building.... tried that same door no one answered last time, and now knowing there was someone at the building waiting for him to re deliver the packages, got back in the truck and never tried another door to the building. No one at FedEx ever apologized and they had no clue as to how this affected things down the line. I needed those units that afternoon so they could get loaded and then given to the people who needed them the next morning before they left town. Well that didn't happen..... They could at least teach their drivers where east and west is.

ABSOLUTELY THE WORST SHIPPER OUT THERE. PIECES OF SHIT!! How can I run a small business and keep it…read moreviable when the USPS of private shippers FEDEX does NOT keep their end of the bargain? I had parts for a customer coming yesterday,,,, didn't show up TODAY I had another shipment coming for a customer... DELAYED. I called earlier today and I was TOLD that I would be receiving my delivery by 8pm. Well that Ship sailed. FEDEX you are AWFUL!!

Tax Airfreight - couriers - Updated November 2026

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