Since the new owners took over I wanted to give this restaurant a second chance, but unfortunately this experience convinced me not to order from them again.
Mistakes with orders can happen, and I would never leave a bad review just because something was misunderstood. I was charged and delivered an extra meal that I had never ordered. As soon as I noticed the mistake, I called the restaurant immediately. I was told that the driver would come back to collect the extra meal and refund the money, so I simply waited as instructed.
After quite a long time, I called again because nobody had arrived yet. Instead of receiving an apology, I had to explain the situation all over again.
When a young employee and a man (maybe her husband or boyfriend) finally came to my door, the man immediately tried to blame me for the situation. He repeatedly claimed that I had waited two hours before calling and told me that "next time" I should call earlier. That was simply not true. I had called as soon as I had discovered the mistake and had only waited because I had been told that someone would come to collect the extra meal.
Everyone can make mistakes, and I understand that. What disappointed me was not the original mistake, but the complete lack of an apology and the attempt to shift the responsibility onto the customer instead of acknowledging what had happened.
This was the second chance I gave this restaurant. Unfortunately, after this experience, I won't be ordering from them again. read more