I found exactly what I was looking for and I gave Lindsey an extra $20 by mistake and she…read moreimmediatly told me that I gave her too much. May God bless Lindsey as well as her employer. Great customer service!

Went in looking for a couple small items. We were helped immediately and were brought to the exact…read morecorrect item. Super nice folks - this Ace IS the place with the helpful hardware man!!!

Bought a zero turn mower from Ace and had problems with it right away. Ace did great job fixing the…read moreproblem. Ended up swapping out for new mower. Great service

Biggest little hardware store in Texas!…read more As other reviewers have said some prices a bit higher than the big box stores but 1. It is close to home, 2. The folks that work there are some of the nicest people on the plant, 3. Just need one bolt? You can find it like in an old time hardware store. You don't have to buy a packet, just the one bolt you need. 4. Need something but you are still in your pajamas, just pick up the phone and call, they will tell you in a short time if they have what you need and the price. 5. Store is well stocked, 6. The place is super clean and well lit. 7. Items on shelves in a logical order. 8. Aisles well marked. 9. As a former merchant, I'm a huge believer in supporting local businesses first. It's not all about the price.

I shop there all the time, somethings are cheaper then big box stores and a lot is higher but I'm…read morenot going to drive all the way to north longview to save 2 dollars . I have a great time talking to the clerks and floor hands. Also it's all local people there and I like giving back to our little town of Gladewater.

if I could give them a negative score I would. I am nearly 80 years old and they would not let me…read moreuse their restroom. We spent $1200 at their store and still wouldn't me use the restroom. I will never go in that store again. if we hadn't needed the items for an urgent plumbing problem I would have walked out and let the items there. AStore that serves the public should hsve to offer a restroom

Rude and unfriendly…read more We were exhausted and made the mistake of stopping in the parking lot of this store at 4:30 am. This was when the Sabine River was overflowing and looking to take a short break as we detoured through East Texas to reach Louisiana. At 5:45 am a man beat on the window and told us to leave the parking lot as the store was opening. We were parked in plain view in the front and not been bothering anything in a vacant lot. The store would not be opening any time soon and we were not even asked if everything was okay, just told to go. Left an impression on us that will not fade.

So great to have a neighborhood hardware store. Friendly, knowledgeable people. Can find what you…read moreneed quickly because they have things that are hard to find.

Great store and better service by employees who are very helpful and knowledgeable. They always…read moreknow where ever item is and the prices are very comparable.

They run a very convenient store in Bullard which alleviates running into Tyler for Lowes or HD…read more However, when it comes to small engine repair, avoid this place like the plague. They suck at repairs.

Wednesday, October 4th, I purchased a highly recommended #NAPA drill bit for drilling two holes in…read morea steel bed frame. The bit was priced around $10.00 and was endorsed by one of their salespeople. The first hole that I drilled came out fine, although, the bit would not complete the second hole. The following day I returned to #Bullard Hardware , explained the circumstances and asked for a refund or a credit toward a replacement bit. The manager refused my request, stating that "we don't give refunds on drill bits in packages that have been opened." Following his reply, I thought to myself, how convenient, they can sell #NAPA sub-standard drill bits or anything else and hide behind their nonsense return policy. Being that, you have to open the package to find out if the merchandise is faulty or not. What else was I to think.