SJC managed my single-family rental in Spanaway from September 2022 until 2026…read more Two of their inspection reports on my property, the move-in on 2/25/2025 and the annual on 10/30/2025, both contain the notation "Bathroom 2: Door locked." In both reports, every item in that same bathroom, including flooring and plumbing, is marked "Satisfactory" with no action needed. A room they recorded as inaccessible was certified as being in good condition. Twice, in their own paperwork. On a couple of occasions it was faster for me to buy a replacement appliance myself than to go through their maintenance process. Owners should also read the compensation section closely before signing. The agreement gives SJC 3.5% of the sale price if any tenant ever buys the property, with no time limit, and it survives termination of the agreement. Interior inspections are an add-on at additional cost, not something included by default. In my opinion, do not assume anyone here is actively monitoring the physical condition of your asset. Budget for an independent inspector of your own and verify that the rooms marked satisfactory in your reports were actually entered. I think the fundamentals of a good management company are here. My experience was that the follow-through was not

It was very clean and the small box of foot gloves were very appreciated…read more My only encouragement would probably have the light bulb replacements for the ones that weren't working before the viewings. Outside of that small tip, everything was in good order for a showing.

Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Switching to a new property management company can be nerve-wracking, and when we first found out…read moreour housing management was changing hands, we were naturally apprehensive. We've all had experiences with management companies that treat residents like simple line items or business transactions. But from the moment this team took over, every single one of those worries completely vanished. They have been nothing short of amazing. Not only are they exceptionally professional, prompt, and organized, but they bring a rare level of empathy and genuine care to everything they do. They truly understand that they aren't just managing properties--they are managing people's homes and supporting real families. Anytime we've needed assistance, they've approached us with compassion, active listening, and immediate solutions. Hands down, this is the absolute best property management company we have ever been blessed to work with. If you are looking for a team that balances high-level business professionalism with authentic human kindness, look no further. We could not be more grateful for everything they do!

We can't say enough good things about Spartan Agency and especially Jen Noland. From beginning to…read moreend, the level of service, communication, and professionalism we received was outstanding. We had to trust Spartan Agency with our home while we were away in Hawaii, and they absolutely delivered. They stayed on top of everything, kept us informed, looked after the property, and gave us genuine peace of mind knowing our home was being taken care of. Jen Noland deserves special recognition. She was responsive, professional, dependable, and always willing to help. Whenever something needed attention, Jen made sure it was handled. That kind of personal service and follow-through is becoming harder and harder to find. After everything our home went through, having a company we could truly rely on made an enormous difference. Spartan Agency didn't just manage our property--they treated our home like it mattered. We are extremely grateful to Jen and the entire Spartan Agency team for everything they did for us. If you're looking for a property management company that genuinely cares about its clients and their homes, I would recommend Spartan Agency without hesitation. Thank you, Jen Noland and Spartan Agency, for taking such great care of our home and our family. You earned every one of these five stars.

I live in a condo community and we have recently changed our management company to Kalles…read moreManagement in Puyallup WA. I can not say how they are doing because they have taken over just this May 2024. I would like to talk about one of their newest employees. Jenny Pebbles was our representative for several years with another management company. She was always on top of things and just a joy to work with. Jenny has the highest of ethics and is willing to hear both sides of any dispute. With Jenny as our contact, I have no doubt that we will be very happy that we are now with Kalles Community Management. Looking forward to working with them, Mary S.

Horrible company, lack of or any communication. Steals your deposit, expects you to leave the house…read morespotless yet when we moved in there were mens hairs all over each bathroom. Dirty, charged twice for carpet cleaning total of $550. Rude customer service! Basically don't rent from them unless you want to work with a shit hole company.

Kassie has been my go for help with taking care of our rental property. She has replied to all my…read morequestions in an appropriate timely manner. She has been very friendly and hardworking. Informs me if there are any needed work or issues that our tenant has and helps solve them right away. I am very fortunate to be dealing with a very professional management. Venus R.

FME has done an amazing job for me over the last 15 years plus of managing my property. I had one…read moreissue with them in the past, but they immediately corrected it and I appreciate it very much.

We have used Meridian Valley Property Management since 2016 and over the past 10 years I can't…read moreexpress how grateful we are for their professional work ethics. Caring for both the owner and the tenant. We have lived out of state for those 10 years and Meridian Valley Property's staff along with their list of trades (if something does go wrong at the rental) are on top of things. I would highly recommend them to anyone who is considering hiring a management company.

I am a current renter and could not have asked for a better team/organization to rent from. Susan,…read moreTrudy and Tammy have been phenomenal from the start. They respond quick to any questions/concerns I have, kind, honest, personable, keeps me up to date with utility services needed for the home and are just all around a great group of individuals. Mahalo nui team Meridian!

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

Sensible Home Management made being a rental Tenant a very easy and enjoyable…read moreexperience/interaction of finding a place to live and helping me out! Other property management companies I have dealt with in the past were usually impersonal or difficult to work with. I had a situation that made some last minute difficulties with changing my lease and they worked with me quickly and comfortably, taking a lot of the worry off my shoulders. The property was nice but with all homes a few things break/need attention. They were very quick and responsive with getting the problems fixed. If I was moving to an area they serviced again, I would have taken the time to lease one of their properties, and would hope to have them manage a rental property. Highly recommended from either tenant or property management perspective!

I viewed a home, and have emailed and called the number associated and got no responces. Phone…read morenumber rings once and goes to an automated message & no way to leave a message or speak to real person. Emails are still going unanswered. First time looking for a house and haven't got the best experiences from the leasers.