Target, in general is one of my favorite stores. This one i usually pretty easy to get in and out of. This review in particular is ONLY about the Pharmacy, which was an absolutely horrible experience.
My doctor gave me two prescriptions for some pretty strong painkillers for some post-surgery pain I was experiencing. I needed to grab a couple of things at Target so I thought I'd try the Pharmacy there. That was a big effing mistake!
When I walked up, there was one woman in line and two people behind the counter chatting her up as she checked out. One was the Pharmacist (Julia Krumer) and he other was some guy (Adrian) who was probably a Technician. As I stood at the counter, NEITHER of these customer service representatives gave me so much as a 'Hello' or other acknowledgement. They just continued to chat with the first customer as if no one else mattered. After a few minutes of being completely ignored, I got clearly agitated, then Technician walked over and asked me if he could help. The completely useless Pharmacist continued to chat with her friend who was already there.
Adrian informed me that they didn't carry one of the drugs and the useless Pharmacist would have to check on the other. Then he went back to join the conversation about the first lady's husband's heart issues. She had completed her transaction by this time and could probably tell that I was getting a little annoyed by the lack of customer service so she said her 'good-byes' and started to walk away. I'm thinking that NOW I will get some service, but NO! Julia 'The Worst Fucking Pharmacist Ever' Krumer decided that now she needed to know how every other member of this lady's family was doing and asked her "How's everyone else doing?" WTF??? You're really about to start a NEW droning conversation with this woman when you should be doing your job??? And of course, Chatty Kathy customer starts going on about "Max having his first earache" and other things that they could talk about during Julia's free time away from work.
At this point, I had had enough! So I asked, "Is this going to wrap up soon?" That's when that unprofessional idiot actually walked farther away with her chat buddy as if to tell me that she was busy gossiping and didn't want to be bothered with my little prescription bullshit. Then the Technician guy tells me "She's with another guest now, she'll be with you shortly". My reply was "She's just chit-chatting at this point. I don't have time for this bullshit!" Would you believe that the jerk's response to me was "I can give you back your prescription and you can take it somewhere else if that's how you feel." Again, WTF????
I told him that his form of customer service sucked, I did want my prescription back along with the name and number of the manager of that department. The whole time the idiot pharmacist is still chatting about everything except the job she's being paid NOT to do. I could not be more disgusted by these two do-nothings. I would hope that Target would have a higher standard for the people they hire to deal with the public. Especially in such a sensitive department as the Pharmacy where people may be in need of drugs that improve their health and quality of life. Those two were rude, disrespectful, inconsiderate and arrogant. They shouldn't be dealing with the public in any capacity.
I called the store and spoke to the manager. I couldn't tell if she said her name was Sarah or Farrah, but she was the most helpful person that I encountered. She was very apologetic for the acts of the two do-nothings, which I appreciate, but I'm still going to write to Target corporate about this experience. There is no way that Julia Krumer should be allowed to behave the way she did, and they should know what kind of person they have representing them. read more