My sister & I we're at Bob's furniture outlet in Springfield, walked around & looked, we both found…read moredifferent living room furniture sets that we wanted to purchase, we were there for about an hour & no one came to see if we needed help, although they were right at the door helping everyone else or walking around doing nothing. After an hour we decided to leave, that's when someone finally approached us and asked if we needed help, I will never go to Bob's furniture store again!!!!

I paid 3000 for a couch plus insurance in September . I called the insurance place they sent me to…read moreand went up there twice and they denied to fix my couch. I'm highly disappointed and really want my money back. if not my couch fixed

I have been shopping at Raymour & Flanigan for years and the service has been wonderful. But I want…read moreto highlight this particular experience that I had at your store recently. My son returned home from overseas deployment and needed to purchase furniture for his house. He was working on a tight budget yet still wanted quality items for his new home. The R&F Clearance Center was running a great sale, and we decided to make the most of it. Enter stage right Angelia Gibson-Ayres and her sales representative! They were helpful without being pushy and informative without being impatient. We were treated like valuable customers as they listened to, provided guidance for, and suggested ideas about, our needs and goals. The exceptional customer service made us feel like winners! I almost forgot what a true sales professional's conversation sounded like in this post-COVID world. Thanks for adding to this amazing moment of my son's first home and creating a solution that he won't easily forget!

From the owner: 5,000+ items in stock and delivered in 3 days or less*. Visit our Clearance Center at 400 S State…read moreRd in Springfield, PA to save big on high-quality furniture and mattresses from top brands. Shop in-store or online to confidently furnish and style every space in your home.

I just had a complete living room delivered by the Samson team. So far, I have nothing but good…read morethings to say about my Sales guy Rich, the furniture quality and price. I'll be recommending them for sure.

*Warning do not shop here* Our couch was sold to ud damaged…read moreand was accused of breaking it ourselves. My fiance and I bought a couch from Samson furniture store. This is the second couch we bought from them. First one we bought about 4 years ago and the other one we just picked up today. Granite it wasn't an expensive couch. Under 700.00 but perfect for what we needed it for. When we got it back to the house we unpackaged it and put the feet on. when we flip up the couch and took a better look I notice a bow in the wood on the front piece and the springs pier to be popping up the cushions so something wasn't right. It wasn't something simple that we would be able to live with. We packed up the section that was broken to take it back. The manager accused us of breaking it and to make matters even worse accused my fiance of being "wacked out of his mind" because he told him after he accused us of breaking it, to give us a refund. So when he went back up with the other part of the couch the manager continued to accused him of breaking it and insist that he must of jumpped on the couch breaking it. Told him to F*** off in front of customers. That is No way to run a business. Apparently if someone wanted to return something they must be high. We are upset about how all this turned out and how he treated us.

[566] The first time…read moreI visited this store was a ton of years ago when their designer Shreen offered to come to my home to help pick out the perfect picture and furniture. She mentioned that I may want to swap where my TV is and move the direction of the room around. I'm glad she suggested it as I LOVE it to this day. The sectional pull out couch is still great after years of use. We've stopped in a bunch of times to pick up various pieces such as my beautiful office desk. Stopped in to look for an ottoman but I didn't find exactly what I envision but the staff was very helpful. They showed me tons of options and patterns I may want to choose so that it fits with my couch. I really enjoy this no pressure shopping. It's a little more expensive then those discount furniture stores but honestly you get what you pay for ... . I'll definitely be back!

Was told that our order would take 6-8 weeks. However, it now appears the order will take four…read moremonths. We're told it's too late to cancel or get a refund. And that ordering another style (unless its in stock) will extend delivery even further.

My experience was fantastic. I'm very happy and satisfied with the furniture which I bought on…read morefantastic / fabulous sale. I really don't understand. why some people have not said great things. I am very very picky and their sales help was incredible, service, delivered on time, perfect! I can't remember the last time said perfect. Lastly HUGE shout out out to the movers! They were the BEST. Seriously. The BEST. They were super friendly, helpful, kind, careful not to scratch anything, extraordinarily professional. I can't say enough... you couldn't ask for more.

We ordered a custom sofa from Sheffield with COM fabric. All dimensions of the sofa were clearly…read moredelineated on the order form, carefully reviewed by Sheffield, and signed off by Sheffield and us. The sofa was delivered with the correct fabric and looked good. However, we later realized that the chaise portion of the sofa was 3 inches narrower than specified on the order form. Instead of being 39" wide (interior) it is 36" wide. Sheffield has refused to do anything to make the order match what was specified, what they agreed to, and what we paid for. They claim that being 3" narrower is "within spec" and maybe a result of the fabric pulling it narrower. The fabric!?! Pulling a wooden frame in 3"?!? An absurb dodge to avoid their cost to rebuild the sofa as specified. Sheffield did not stand behind the contract that they signed to deliver quality furniture.

I went in with my wife and got a couple of couches. The lady was nice overall but didn't give much…read moreinformation. Didn't think much of it because she let us roam without bothering us too much. We bought it, had it delivered and it went well overall. Five days in to having it, the one power recliner stops working. I call their service call center and they were nice enough but everytime they would redirect me to the Broomall service people or store (to talk to a manager) they wouldn't pick up the phone. The Service center then said that it was reported that the couches were considered "floor models so they were sold as is". I said, I didn't get that communication AT ALL. Now I'm stuck with a couch that can't "unrecline".

The furniture looks good, but it is absolute crap! I purchased my son a sofa a couple of months…read moreago. When the leg that was attached to cheap pressed wood fell off, they offered to send out a technician for $125 + tax with no guarantees. They said if the tech can't fix it, there is no recourse. DO NOT WASTE YOUR MONEY!!! NEVER AGAIN!!!!

They have so many tables and chairs to decide from. They have some in stock, and many others can be…read morecustom made. Their furniture is fairly priced and is good quality. They also have excellent customer service. I was very impressed, and ended up buying a beautiful solid wood table.

Staff was very helpful selecting the right size dinette sets ​for our small kitchen. The set…read morearrived securely wrapped in moving padding the delivery team was friendly and efficient. We LOVE the beautiful set we purchased. ​​​

[1003] 9/21/2019…read more We found this great thrift store by using yelp. I'm glad we popped in as it had tons of cool items. We parked on the side as there was plenty of parking. My friend picked up an Elvis doll and my other friend picked up a vintage Barbie doll. So many cool finds. You really need to look around as they have newer stuff and old vintage finds. I'll definitely go back. Staff was very friendly.

Found this place by accident, and am happy we did. If you are into veteran memorabilia, medical…read moredevices (such as a baby scale from the 50s) magazines, and knickknacks this is the place for you. Found a ton of great books. It is a bit more expensive than goodwill.

The service in-store was fine. I was left to look and wasn't bothered until I was ready for help…read more Everything fell apart on delivery day. The delivery guys left my house a mess and scratched walls. After I signed and gave them a tip, one of the guys tells me it's store policy NOT to dispose of boxes. Why didn't anyone mention this beforehand? I never would have ordered had I known I would have a driveway full of boxes and styrofoam to deal with.

I purchased over 5000 worth of furniture here in February 2018, along with that I purchase a 5 year…read morewarranty for an additional 149. When I needed to use the warranty every time I reached out to warranty company I got a run around. I went back to American Furniture for assistance in this matter and was told they couldn't help me this was from the same salesman that sold me the furniture. Use Bob's Discount up the street their warranty program is one of the best I've ever seen and their response it always on time

This is seriously my favorite store. I'm a crafter so anything you need for any craft can be found…read morehere. Tons of cool decorations. I was so excited when I found out they were coming to my area. I'm here often... and will continue to come back

Oct 1- I went in for a short nutcracker mouse king that I saw on tik tok and on the website .I…read morecouldn't find it and was about to give up when I found Susan and asked for her help . She said that none were in the back room and they were expecting more to arrive . I walked away to go get other items that I needed. Susan later finds me and hands me a short nutcracker mouse king ! She said she found it on a tall shelf behind other nutcrackers . Susan went above and beyond her duties . She is the epitome of excellent customer service and deserves to be highly commended and given a raise I hope she and the rest of Springfield Hobby Lobby stay safe , stay well and have a blessed day always.