Excellent care and treatment here. Dr. Griffin is very professional and has all the equipment necessary for an extensive eye exam. They accept insurance. I highly recommend Target Optical for an eye exam and frames. read more

Nothing special about this particular one, seems like better customer service at Westlake. Paid $200 out of pocket for a new pair of Armani frames (used my VSP for contacts) and it didn't even come with a hard case, they gave me a flimsy little drawstring bag that doesn't provide any real protection at all. read more

If I could rate a 0 star I would. I usually use the Westlake target optical and have phenomenal service. I used this location for a frame replacement when my son's arm band broke a few months after having them. After 11 days of no text no call, I reached out to be informed his replacement frames arrived 9 days prior. They had no reasoning to why I was not notified his replacement but kept telling me they were there til 7 if I wanted to pick them up!! Other locations have much higher customer service. Do not use this location. read more

2 pairs of glasses I had made were the wrong Rx. The elderly manger told me I had to wear them I told her each pair was one big blur.It was a horrible experience. They suddenly became mean when they had given me glasses with another Rx in it. Basically kicking me out. I wanted my refund of 800 plus dollars. My visit with the Optition was good.We communicated well. The lady in that separate office was wonderful.I went and looked at their frames and spent over $800.Things got really horrible, as in being practically kicked out when the 2 pairs of glasses were not my Rx. There is a manager who is hard core. I've heard her in there arguing loud months ago and promised myself I would never. I was told she was gone or I would never have gone. Both pairs of glasses I came to pick up were not my Rx.The girl helping me became mean and so rude. The manager told me give both a try! I could not see anything. She was insistent I keep glasses I can't see through. Then both very mean. I am 72. I did not sign up for this type of treatment. I got a refund and left. Don't waste your time. Also, the customer service is horrid. They tell customers every pair of glasses look great when they look so horrid. Never again there. Optical Universe is stellar. That is the only place I go. It's on Ventura Blvd. Be safe. read more

My husband needed his glasses repaired, and Sergio did an amazing job! Friendly, fast, and very helpful -- thank you!

Roxanne Kerner an employee at this location had me escorted out of the facility because I asked for confirmation of my appointment. This woman and her colleagues are incredibly rude and I believe this optical department should be shut down. read more

Quick friendly and professional service. I have been going here for a few years now and each time the experience is great. I was able to make a same day appointment and order glasses from their wide variety of options. read more

I was skeptical of choosing Target for professional services, but it's on my Medicare PPO plan. I arrived for my appointment on time, and was taken immediately. Dr Griffith was beyond thorough - very professoinal. He took time to explain everything. I think the price was good - under $300 for the works: two pair of scratch-resistant, single vision lenses and frames, including vision exam, retinal scan and glaucoma check. Also, the prescription sunglasses are polarized. Nice. I picked up the glasses today - perfect fit, and I'm corrected to near 20/20 vision. WooHoo. read more

Appointment was at 1pm. I signed in and filled out the paperwork. By 1:20 I asked how much longer I would be waiting to see the doctor. I was then told 5 mins and that the doctor appeared to be finishing up. By 1:30 I had to leave. That's just rude to have someone waiting that long especially when I showed up on time. Won't waist my time here again. read more

If I could give zero stars I would. My son started vision therapy at this location, which I found through the College of Optometrists in Vision Development website. The next nearest provider was in the valley so we thought we'd give it a shot. We thought it was odd for it to be in a Target Optical as most specialized therapies are in a medical office. Our son is on the autism spectrum and typically does well and looks forward to his many different therapies throughout the week. For some reason this environment from the first engagement (we came 3 times) caused severe anxiety for him, the staff is not friendly and the environment is horrible (Alex was great but not another soul in this office is kind). It's like trying to do vision therapy in a train station, nothing calm or inviting about it. The environment and the staff should not be working with children and definitely not special needs children. The staff was extremely unprofessional and condescending with horribly negative comments at me and his behavioral therapist while we there. My son had become sensory overloaded after their rude engagement after we were told for the 3rd visit the doc was late again. He began to have a meltdown, the female staff felt it would be appropriate to spew parenting advice at me while we were trying to calm my son.... Who does that!?!? Horrible! Needless to say, we are not going back and would not recommend treatment here for anyone. While Dr. Ettinger seems like a very reasonable person, this review is not directed at him... BUT the office environment and the staff are part of the service you're offering and not conducive to children. We will drive as far as we need to, to ensure he gets vision therapy in a credible, professional and appropriate environment. read more

They charged me for contacts that never came. I call and ask where they are, they say system is shut down. I call again next day, they say the same thing. When I say these contacts never came I gave them a month and a half to arrive. I call again the 3rd day I ask for a refund so I could go somewhere else to get contacts, conveniently they said they found them and they were shipped to the store. Ya okay, if they were shipped to the store they should have called me and told me. $300 is a lot of money for contacts. Pretty sure they pulled them out of their extra storage because now looking at them they are the wrong prescription. My eyes go super blurry and I was wondering why these contacts were so bad, I've been wearing contacts for 10+ years. I look on the box to realize it's not for astigmatism. So now I have to call to get new ones. Don't waste your time here. Go to lens crafters or Costco. read more

Other optical stores have had difficulty fitting me with stylish glasses but Audrey and Kaitlyn in Target Optical nailed it! They took their time to guide me to choose the best fitting and most attractive frames, along with thin lenses for my relatively high prescription. In addition, they were polite, reassuring and gracious. Target Optical exudes cleanliness, competence and customer service. I highly and enthusiastically recommend them. read more

I went into Target Optical in Thousand Oaks to get a pair of readers in August of 2020. They told me that due to Covid, there would be a delay and it could take 3 weeks to get the glasses. I agreed and waited. After 6 weeks, I attempted to call several times. If you call after hours, you cannot even leave a message. The voicemail goes to a robot that asks for a pin code. When I finally reached the manager, Alex, I reported the voicemail issue to him and he said that he would look into it as well as the issue of the glasses. He also said that I would be issued a refund and he would still get me the glasses but it might take a couple more weeks. I agreed. I waited several more weeks and never got a follow-up call from Alex. It is now January of 2021 (Well over four months) and I still have not received the glasses or the refund nor can I leave a message after business hours. I called during business hours and left messages with Audrey and Roxy and I never received a call back from Alex. When I reached out to the corporate office, they responded with a brief message assuring me that the store would refund the charge for the glasses. That's it. No apology, no assurance that they would look into the matter of how poorly the store handled the matter and no offer of recompense. FYI...Still waiting for the refund. There are lots of optical stores all over the area. While I cannot specifically recommend anyone, I also cannot imagine any of them could possibly do any worse. read more

It's a HIPPA violation to *not* provide a patient their medical request upon request. I've never had this happen and am perplexed as to why it has been so difficult getting my results of a glaucoma test. I paid out-of-pocket because glaucoma runs in my family. From the time of my initial appoint, I request the results politely and patiently five times over the course of a month. They keep saying they have emailed them, but I have not received them. At some point, if they really cared, they could have printed them out and mailed them to me. Rather, they have stonewalled every time I've asked. Once they even asked why would I want them. Well, duh, obviously I need to keep track of my medical records especially when I'm at risk. I have now filed a complaint with the US Department of Health and Human Service, because it seems that I was falsely charged for a test that was not done, because why else would they so adamantly not provide the results of a test? Anyway, definitely I *cannot* recommend this dr or glasses store (since the frames are overpriced anyway and the clerks do everything possible to confuse and steer away from any supposed deals. They're on commission and obviously do not have any interest in getting a customer a good deal. At least not in my experience. Also, some reviews quote at how nice and friendly they are. Well, of course that's part of the game to gain customers' confidence.) Again, this was unethical behavior to *not* provide the results of a test that purportedly done. I've never had this happen at any lab, radiology, or doctor when I've requested the result of a test for my records. read more

Had a great experience with this Target optical. My exam was with Dr. Ettinger. Even on a busy Saturday he took his time, was very knowledgeable and showed that he truly cared about the health of your eyes. Kaitlyn helped with picking out the perfect glasses and sunglasses; great brands at a great price. Overall, I would highly recommend! read more

I had the most amazing experience today at Target Optical. I made my appointment online on Wednesday evening and was able to be seen Friday at noon. The staff was friendly, welcoming, helpful, and knowledgeable. Alex and Katilyn were the ones to help me pick my frames, do my paperwork, and take payment. Dr. Griffith was so knowledgeable and took the time to explain every detail of every test that he did. I couldn't be happier! 10/10! read more