The Roseville location made an error when ordering frames for my child. He is 13 and he had chosen…read morea black frame. The one that arrived were red and made any acne even more noticeable. They acknowledged their error and of course agreed to correct it. That was until the store manager, Alvin heard about it. He called me at work and tried to convince me to take the incorrect glasses. When I refused he became very disrespectful, condescending and rude. He told me that I would have to wait indefinitely for the frames my child wanted because they weren't in stock anyway. I tried ask why we had to wait indefinitely and Alvin yelled at me. He said that he has already told me enough times and that he had waisted enough time on me. I said, "well maybe I'm just stupid.." Alvin interrupted me to say," I think you found the right word". I went to Pearl vision Roseville after work to try to talk to a different employee. Alvin insisted on talking to me, even though I was already speaking to a different employee and I told him I was not comfortable talking to him. I ended up asking for a copy of my prescription and I left. Alvin did tell me that I would have to wait 30 days before I could go to another store. More than 30 days later, I went to Pearl vision West St Paul. That is where I learned that my insurance had been billed for glasses for my child, and that he would not be eligible for another pair for 2 years. They assured me that they could find a way around it, and ordered the black frames that my child wanted. The next day they called and left a voicemail saying they tried but they were not able to order glasses for my child. I then called Pearl vision Roseville to try to speak with Dr Meyer as he is owner of the store. I wanted to give him the opportunity do the right thing. But Alvin answered and told me that I couldn't talk to him, then he hung up on me. I called back and spoke to a very friendly employee. I asked that person to ask Dr Meyer to call me at his convenience when he was back in the office the following Monday. I didn't receive a phone call from DR Meyer. I stopped in Pearl vision Roseville to see if I could speak with Dr Meyer. I hoped to straighten it out without going to the state and filing a fraud investigation. I approached an employee who was not helping anyone. Unfortunately Alvin was there. He was with a customer, but he stood up, came across the room and started yelling at me. He said that I must leave immediately and threatened to call the police. Fortunately my child recorded that whole interaction. I wish I had made contact with Dr Meyer. He seems to be a good guy. My 2 sons and I have been customers of his for years. I believe he would have resolved the problem simply by getting my kid the glasses he had been charged for. A very simple solution. And I would have been happy. But Alvin prevented that. And now I am stuck with no glasses for my child, even though my insurance has been changed for it. So I have no choice but to file a fraud investigation. Since my child has state insurance, the fraud is against the state. Alvin is rude, condescending and disrespectful. I am not sure what the motivation is behind this. Is it because we have state insurance and he won't make any extra on up charges? Is it because I challenged him as a woman? I really have no idea but I am very uncomfortable and fearful that he has access to my information.

Went online to double check the appointment time online for myself and my husband to find out that…read morethey were cancelled. Called them and was told that we are permanently banned from Pearle since we have had too many no shows and they have left countless messages for us. My husband has medical issues and yes, we have had to cancel appointments and by cancel, I mean that we cancelled before the appointment and were never a "no-show" Furthermore, we have never received any phone calls or voicemails from this establishment concerning our appointments. When we called a second time to discuss the situation, the person answered the phone and said "f*** off and hung up. Is this how we do business now. We will never darken the doorstep of this craphole again. And to top it off, we were giving them a SECOND CHANCE after they grossly overcharged us back in 2015.

So far so good for me. I just decided to switch to LensCrafters from Target Optical, since the…read morelatter company seems to have decided whose money it wants, plus LensCrafters takes Eye Med. Their integration with Eye Med actually was helpful; I had never been in before but they were able to pull up my information easily. My exam with Dr. Boothroyd was excellent; she is extremely knowledgeable and really good at explaining the complicated things she was observing with my particular ocular physiology. Buying my new frames and lenses went fine, although prices are maybe a little higher than I was expecting. That might be just an inflation thing since my last such purchase, though. The showroom has an impressive selection, but I was disappointed that they don't have any of the kinds of frames with magnetic sunglass attachments. There was also some fuss when choosing my frames when the sales person was confused about which types of lenses go with which brand of frames. That seems like more of a problem with their system than with the sales person, who was otherwise helpful enough (she actually picked out the frames I wound up buying). In the future I could see myself buying my actual glasses somewhere else, but I liked the exam enough to stick with it indefinitely.

spent over $800 on new frame and glasses, insurance paid like 20%, paid out of pocket the balance…read more 3 months I called the location and asked them needing replacement of nose pad that broke off. Their response was I didn't buy protection , out of luck after 30 days!!! 800$ good for 30 days I should have checked these posts before I went to them.

Dr. Moline is wonderful! He always patiently answers questions and is a wealth of knowledge. I have…read morebeen seeing him for a long time-trust me when I say you won't be disappointed.

I was badly in need of an eye exam and I got one scheduled with Dr. Derek Moline. It was the most…read morepleasant eye exam I've ever experienced. Dr. Moline was funny and friendly and I learned so much while talking with him. Truly, the appointment was a delight. Afterward, I picked out a pair of eyeglasses in the shop and I should receive them in about a week. So glad I gave this office a try. I highly recommend them if you're looking for an eye exam.

Unfortunately I can't remember her name but the lady helping me pick out glasses and fitting them…read morewas awesome and very helpful. I've had glasses for about 5 years and these are so far the most comfortable. Wish I knew of this place sooner. Highly recommend. Use to go to pearl vision but too many issues with them and the three locations I have went to had a terrible selection of glasses.

It had been 23 years since I had an eye exam. Dr. Reznicow has been in business for 51 years…read more Amazing. He is very good. The clinic is very good. I recommend it.

We have purchased ALL of our frames from Visionwotks...literally. Or whatever their previous name…read morewas. For three people. My dad had cataract surgery and needed new lenses. Three pair of frames all 2 years old and the Roseville location would not order him lenses to be put in the current frames. You must order new frames! What a money grab! There was some hairball excuse for this. I don't even care if it would be cheaper to get new frames. The fact that they sent me to another store was all I needed to know. My dad is 91 and in a wheelchair. Let me sign the waiver in case they break and then give him his lenses! Not going back to this store ever. You are an optical store and won't put lenses in glasses or even send out for them to be put in at the lab? Found out Maplewood will do this and that each store manager decides. So head to Maplewood or fire the Roseville manager.

Employee at this location this morning I had help me today was sweet and kind and very…read moreaccommodating. Thank you so much for helping me out today! 10/3/25

I had a relative at St. Paul Eye in Roseville today for eye exam for eyeglasses. He saw Dr. Tsai…read more(who I referred). Dr. Tsai was exceptionally wonderful...he was kind, caring, compassionate, explained things clearly and just awesome!!! I am also a patient of Dr. Tsai's and will be seeing him in November. We picked up the patient's prescription for eyeglasses at the Optical Desk of the St. Paul Eye Clinic in Roseville. There was a lady and gentleman working behind the counter in the optical area. When I said the patient is on MA, they both looked at each other in disgust and the lady rudely said, "Oh we don't take MA here. You need to go to Pearle Vision, this is where you need to go." We felt very intimidated by the looks she gave along with her voice tone and attitude. There is ALWAYS a nice way to say anything without the high and almighty attitude. Trust me, I sure will NOT purchase eyeglasses at St. Paul Eye Optical in Roseville after this treatment. We then went to Pearle Vision in Roseville and was treated as if we were royalty. We were welcomed with open arms, treated with total courtesy, kindness, compassion, great assistance in selecting a nice pair of eyeglasses and were thanked for picking Pearle Vision. This treatment was totally opposite from the treatment at St. Paul Optical in Roseville.

New patient, first appointment. Dr. Lopez was wonderful. Very personable, good communication…read more Technician Amy was great. Very kind, good communication. The folks at the front counter were pleasant and easy to work with. I was impressed with my visit and book another appointment for next year. I also booked appointments for both my kids. They support pronouns in their systems and preferred names. The staff seemed very inclusive to all. I'll be recommending this clinic to other friends and family. I wasn't very impressed with Julie their Contacts Specialist. She might have been having a bad day or something. Not very friendly. Again I will be returning. Overall a very positive experience.

I love the frames here! And the staff is knowledgeable and very friendly and kind. And for premium…read moreframes and lenses, it's the best value. You really can't go wrong. Also, they are a local Twin Cities company. Support local!!

From the owner: It all started with an a-ha moment. Drugstores were full of cheap readers and optical retailers…read morecarried expensive designer frames, but there were no options in the gulf between. Enter eyebobs. Since 2001, we've been making original readers for original people. Since blowing the readers market wide open, we’ve added blue light, prescription, sunglasses and even accessories into our assortment. Our designs are more unique than ever, and our lenses continue to be as functional and high-quality as they’ve ever been.

My rating is two stars only because my first purchase experience raises the average - this last…read moreexperience is about the worst Customer Service experience I've had. After stopping at the store to buy glasses, and hadn't received them after more than 10 days, I reached out to customer service. The third CS person in the session told me (after asking me to repeat and verify all my customer details shared with the first two agents), that the last order was the one I made in 2022 (same information I got logging into the portal). After I suggested the store mgr call me during their business hours, they said they'd have the mgr call me. Still waiting for a call....

Been trying to work with Davis Visio and Warby Parker for several weeks now to get insurance…read morebenefits. When we (wife and I) went to the store, sales reps told us that they couldn't directly facilitate insurance benefits but all we had to do was contact Davis Vision and we would receive the benefits. That went nowhere so contacted Warby Parker directly. First (didn't have the date & dollar amounts available at that phone call) was told we could retroactively apply for insurance benefits but today was just told that because we received a 15% discount for buying two pairs ($1071.00 total after "discount") we could not get insurance benefits. He suggested buying 2 more pairs without a discount and we'd be able to apply insurance benefits. I questioned that that doesn't make sense, we are not trying to get $$ from Warby Parker but that they need to submit insurance paperwork for us to get the insurance $$. Bottom line, were not given correct info at retail location and then given the run-around by Davis Visio and Warby Parker :(

All around good experiences! I came in for an eye exam to get a prescription for contacts. The…read morestaff and doctors were all excellent and I felt well cared for. I came in a second time for a contact class. And then a third time for a contact check. And eventually I'll go in to actually pick up my contacts. I wish I didn't have to go in four times, but they are definitely thorough! I would for sure recommend this clinic to others.

I don't understand how people who simply cannot find the outdoor entrance can give the entire…read morebusiness bad reviews. They gave you the correct address. Blame your Maps app, and your inability to simply call the office and ask how you get in. Absolutely NO shame in that! The first time I went there I walked the entire mall confused. Then I called them. My oops! That said: I followed my optometrists (Drs North and Watson) to this location because everyone from front desk to assistants to doctors are simply awesome at their jobs and don't waste your time. And they are somehow warm and inviting whilst still being entirely professional and brilliant. So I give them all the thumbs up! I barely interacted with anyone at the separate retail store. They seem nice and not pushy. But I will always go to this group of optometrists

This morning I came in with a very unique question. "Would we be able to open a collectors box of…read morePokémon cards, place an engagement ring inside of it, and seal it back up. " they said yes absolutely and worked with me to make my finances dream come true. Amazing people and business.

A good place to go check out to buy board games or trading card games. Unfortunately, they do not…read moresell single trading cards. The staff members were friendly, professional, and somewhat knowledgeable about Magic the Gathering (MTG) and Lorcana. It was good that they provided recommendation of other local game stores in the area to help me find a single MTG card and Lorcana Ursula's Return. Overall, I would come back for gaming needs.