Wow, epic FAIL, Pearle Vision. My 82 year old mom has been a customer for years. In fact, when she…read moremoved 13 years ago to MD from MI, she continued to support Pearle Vision because she was already familiar with your service and products. My mom visited PV recently (about 2 weeks ago) and got her annual exam. I instructed my mom to also ask for her PUPILLARY DISTANCE measurement while there. Pearle Vision REFUSED to give it to her because she was not getting her glasses at this location. She told them she has always bought glasses with PV, and though it has been 3 years since she bought some of your costly frames, she is a long-standing PV customer. Her finances no longer allow her the luxury of $400-$500 frames with prescriptions from your store. Again it was reiterated that PV will withhold measuring her pupils to ensure she gets her prescription filled with JUST THEM. That is a shame! My mom has been a loyal customer for years; she needs the PD # so she can buy some more affordable glasses (I intend on purchasing her an extra pair or two online). She PAID for the eye exam but not having a PD means she cannot purchase online, MORE AFFORDABLE glasses. Yes, she can just Google "how to get your pupillary distance" and do it herself, but why should she have to do that when the employees at PV already know how to do it? My mother is never coming back. I am sure PV's treatment of her has been the talk of conversation in the retirement home (where nearly 100 senior citizens reside) all week! Look how many customers PEARLE VISION could have had by doing something as simple as giving a customer her PD number. Well, if you are reading this--there is a SOLUTION... The WALMART SUPER-CENTER in California, MD will ABSOLUTELY give you your PD with an eye exam! In fact, even though my mother has already paid for her eye exam at Pearle Vision, they said if my mom comes in, they will measure her eyes (as PEARLE VISION SHOULD HAVE AND COULD HAVE DONE) for her for free! THAT is the personification of customer service!! My mom told EVERYONE in her building how kind Jenna was at WALMART and even though she did not purchase from Walmart Vision, they impressed her with their customer service. Shame on you, Pearle Vision. You lost a lifelong customer, and potentially an entire apartment complex of new clients because "your company policy" is to withhold a simple measurement (in an effort to FORCE a customer to only purchase from you). Compassion is what makes and KEEPS a customer; and you could learn a thing or two from Walmart!

Great friendly and knowledgeable staff!! Went the extra mile to help me when I lost one contact on…read morevacation. I called every optometrist in the area and I wouldn't recommend any other one now that I know Pearle Vision is exactly true to their name !! What a Pearl of a doctor and office !!!

Procedure performed on the wrong eye.I had my first LASIK procedure with Dr. Mark Whitten in 2005…read morefor vision correction. Naturally, about 15 years later, I needed another correction and returned to Dr. Whitten for a consultation. During that visit, he recommended monovision, given my age at the time (late 40s). He explained that this approach would allow me to balance both near- and far-sighted vision without needing reading glasses, which many people begin using in their 50s. However, after the procedure I immediately noticed difficulty seeing clearly. Over the following year, I continued to struggle with my vision--particularly problematic in my work as a professional photographer--and sought evaluations from multiple optometrists and ophthalmologists. I then discovered that the LASIK procedure had been performed on the wrong eye. When I returned to see Dr. Whitten, I learned that neither he nor his staff had ever determined my dominant eye prior to surgery. In fact, my old patient notes from 2020 confirm that no such test was performed. Despite this, no apology was offered for the mistake. During that visit, I was seen by John Rogers, a technician and former Senior Surgical Consultant at TLC Vision. His background includes attending Computer Tech of Pittsburgh, but he has no formal education or degree in optometry or ophthalmology. He suggested inappropriate options such as cataract surgery (for which I am not a candidate) and during the same visit Dr. Whitten suggested undergoing yet another LASIK procedure (a third) to correct the issue or resorting to contact lenses--the very reason I had LASIK in the first place. This experience left me with the strong impression that the practice prioritizes business and profit over genuine patient care and vision correction. I regret not doing more thorough research before returning for a second procedure, as I have since learned of multiple malpractice lawsuits filed against Dr. Whitten, including Jamie Domeier vs. Mark Whitten, David Cantalupo vs. Mark Whitten, and Liesl Nichols vs. Mark Whitten. I also couldn't help but notice the promotional posters displayed across his offices, highlighting his LASIK surgery on Tiger Woods in 1999 as a marketing tool to brand himself as a "celebrity" doctor. Unfortunately, beyond the image, his apparent lack of attention and care for patients has led to a troubling number of lawsuits.

My recent experience here was incredibly disappointing. I received Lasik surgery when I was an…read moreolder teenager (college age). At that time, my mom handled most of the paperwork/scheduling etc. The surgery went well, and 10 years later I started experienced some vision changes. I recalled that there was a "Lifetime Guarantee," so recently I followed up and requested a consultation for an enhancement. My mother recently passed away, and I haven't been able to find any paperwork for my procedure (which was 15 years ago). I called the office, and they were able to find my file. They asked me how long I'd been going to the eye doctor, and I said about 5 years (since I had a baby and my vision declined). I arrived at the consultation, and it went well. Friendly office staff, etc. I was excited to find out that I was eligible for an enhancement in both eyes. As I was about to leave the appointment, they sat me down with someone to "review paperwork," which is when she informed me that since I hadn't had a full vision evaluation annually since my surgery, I wasn't eligible for the "Lifetime Guarantee" and that I would be charged $3,000 for the enhancement. I asked why it was expected to go to vision appointments annually when you have perfect vision, and she said "company policy." I understand that they are legally in the right, and I'm sure I was informed of this as a teenager; however, I feel taken advantage of. It felt like an ethically ambiguous money-grabbing situation. The surgery went well and I'm sure Dr. Whitten is very skilled; however, the follow-up experience was poor. Be cautious.

The best pharmacy, i drive by 3 others on my way there, that doesn't matter, they are the nicest,…read moremost knowledgeable, prompt and only pharmacy i use.

Flat-out refused to fill a valid, approved prescription with no reason given beyond the pharmacist…read morenot feeling comfortable with it, despite multiple attempts and a direct call from the prescribing doctor.

Always a great experience !! Dr Chase always happy and entertaining I always wake up dreading the…read moreappointment and leave thinking that it wasn't as scary as I let myself believe.

Great place! Very Thourough and friendly service. Clean and…read morevery caring staff. Usually very anxious at the dentist but they put my mind at ease. Very Knowledgable

My son has had awful experiences in the past at non-pediatric dentists. When we moved here, Smile…read moreCastle helped to re-do a filling and then also an abscess and tooth abstraction. The abstraction was done in April 2020 covid times. We were the only ones in there. Appropriate for that time period. Every visit has been awesome. I never feel judged that my son or daughter scream or are scared. The dentists, staff and hygienists are friendly and understanding. They are patient with my children to help them understand what they are doing and why teeth cleaning is important. Can't recommend this Office enough for regular cleaning or other more in depth teeth needs.

I have a litany of complaints, but this was my final straw;…read more My son was scheduled for sedation to get his cavities filled. For at least 18 months prior we had been told all they could do was temporary fillings until they could do X-rays. We were told that X-rays would be done under sedation/at the time of treatment. In early May, we scheduled the appointment for sedation in late August. The day of the appointment, we arrived 10 minutes early, were called back after about 10 minutes in the waiting room, and then sat in the exam room waiting for about 30 more minutes. The doctor arrived and informed us that because there were no X-rays done, they would not be doing work that day and we would have to schedule out for December. The dentist we saw at this most recent appointment was very polite and apologetic, but we will not be returning.

Doctor Mathew stopped taking new patients and I know he is busy but he is one of the very few…read moredoctors I've met who actually listens and doesn't come into the room with preconceptions before doing their exam. rare these days and worth the wait.

The Nurse who attended me was efficient, very polite, friendly, and enjoyed her job. The Doctor was…read morealso friendly, attentive, and very thorough. He took the time to explain things in a way that was understandable. I only gave 4 stars because of the lengthy wait time which seems to happen at all of the medical practices nowadays (just bring a smart phone or iPad to pass the time). This was perhaps one of the most thorough, complete exams I have ever had. I can definitely recommend Doctor Scaria's practice for your next medical exam.

I want to be clear first, the staff here is great. Kind, accommodating, no issues at all. The…read moreassistants and hygienists who worked with me were wonderful, and I have no complaints about that. My problem is entirely with the treatment plan I received from one of the dentists. Background: I don't have great teeth, I have bone loss in the back from years of untreated MS, which kept my gums inflamed for years. Since I started treatment for that, my gum health returned, tight gums, no pain, no infections. When I came into this office for the first time, I made it clear I wasn't chasing a perfect smile. I just wanted to be able to smile again without embarrassment. The dentist's recommendation was full-arch reconstruction, top and bottom. She told me my mouth was unsalvageable. Which, was concerning, because a year prior a different office told me it was if I got my wisdom teeth out. But, I listened to her and seriously considered it. They had a full presentation ready to sell me on a complete reconstruction. "You're going to have to replace these teeth in 10-15 years anyway, so why not now?" and "I wouldn't recommend dental work here, it's a waste of time and money. You'll just pay more later to replace them." What pushed me from being just concerned about what I was being told, to actually upset, came the next week while I was getting a cleaning done. The dentist came in during the cleaning to ask if I'd decided to replace my teeth yet. I thought that was strange. Very. I decided to go back to an ortho I had seen about a year prior who told me he could do the work. This time, he spoke to the dentist that had just recommended full reconstruction and he wasn't willing to go against the dentist recommendation. But, then he said, "If you really don't want to give up, go talk to a periodontist." So I did. The periodontist went into great detail. My teeth are not great (admittedly so,) but they're not anywhere near full reconstruction. I have great bone health in the front, the back needs work (from loss), and my gums are completely healthy. He showed me the bone loss on the imaging, walked me through everything. I walked into his office with no hope, because of what I was told before, and walked out with a lot more. What bothered me the most here, other than the sales pitch, was that the dentist who recommended this never actually tested my teeth's health. She went off the X-Rays alone, which to be fair, shows my mouth in worse shape than it really is. The periodontist went through and tested each individual tooth, and recommended dental work, approved ortho, and helped me organize a plan to actually fix them. I will say, it bothered me that St. Mary's Dental cancelled all of my upcoming appointments after I sought out a second opinion. I certainly didn't ask them to do that. Because, while I was annoyed, I understand why stuff like this happens. All that just to say, it doesn't matter how good a dentist is, they can make mistakes. If you get a diagnosis like this, definitely get a second opinion.

Dr. Kara Demer a great dentist is Very patient, understanding, and caring, especially if you have…read moreanxiety about going to the dentist. The team is Wonderful !! Highly recommend!

Absolutely recommend gentle green dentistry. An all female crew who are compassionate,…read more understanding and very professional. Was very impressed

I discovered this practice a few years back when my elderly mother required a new dentist and was…read morein dire need of replacement dentures. I couldn't have been more pleased with what I discovered. Dr. Mohomed and staff were extrordinarily welcoming and accommodating. They treated my mother like she was their own. Unfortunately, before the final dentures were complete, COVID happened. In addition, my mother fell and shattered her femur, ending up in a nursing home/rehab and unable to travel to the dentist for the fitting. In one of the most selfless and compassionate acts I have seen of a medical professional, Dr. Mohomed drove to my mother's nursing home after hours to fit her dentures in her bed. She then returned to her practice to make a final adjustment before taking them back to my mother -- again personally. What a relief to my mother -- Dr. Mohomed's selfless act relieved some of the strain of my mother's difficult recovery by allowing her to eat normally again. Witnessing Dr. Mohomed's skill and compassion convinced me to switch dentists as well. I have been a patient of GGDC for years since. I will also add from personal experience that in addition to being an amazing human being, Dr. Mohomed is skilled in performing complex dental procedures. Further, her hygenist is THE most thorough in my 60+ years of dental care. Her work is simply meticulous, and never rushed! Lastly, I must also complement the support staff as well -- they are all kind, knowledgable and run a tight ship...with compassion.