Wow, epic FAIL, Pearle Vision. My 82 year old mom has been a customer for years. In fact, when she…read moremoved 13 years ago to MD from MI, she continued to support Pearle Vision because she was already familiar with your service and products. My mom visited PV recently (about 2 weeks ago) and got her annual exam. I instructed my mom to also ask for her PUPILLARY DISTANCE measurement while there. Pearle Vision REFUSED to give it to her because she was not getting her glasses at this location. She told them she has always bought glasses with PV, and though it has been 3 years since she bought some of your costly frames, she is a long-standing PV customer. Her finances no longer allow her the luxury of $400-$500 frames with prescriptions from your store. Again it was reiterated that PV will withhold measuring her pupils to ensure she gets her prescription filled with JUST THEM. That is a shame! My mom has been a loyal customer for years; she needs the PD # so she can buy some more affordable glasses (I intend on purchasing her an extra pair or two online). She PAID for the eye exam but not having a PD means she cannot purchase online, MORE AFFORDABLE glasses. Yes, she can just Google "how to get your pupillary distance" and do it herself, but why should she have to do that when the employees at PV already know how to do it? My mother is never coming back. I am sure PV's treatment of her has been the talk of conversation in the retirement home (where nearly 100 senior citizens reside) all week! Look how many customers PEARLE VISION could have had by doing something as simple as giving a customer her PD number. Well, if you are reading this--there is a SOLUTION... The WALMART SUPER-CENTER in California, MD will ABSOLUTELY give you your PD with an eye exam! In fact, even though my mother has already paid for her eye exam at Pearle Vision, they said if my mom comes in, they will measure her eyes (as PEARLE VISION SHOULD HAVE AND COULD HAVE DONE) for her for free! THAT is the personification of customer service!! My mom told EVERYONE in her building how kind Jenna was at WALMART and even though she did not purchase from Walmart Vision, they impressed her with their customer service. Shame on you, Pearle Vision. You lost a lifelong customer, and potentially an entire apartment complex of new clients because "your company policy" is to withhold a simple measurement (in an effort to FORCE a customer to only purchase from you). Compassion is what makes and KEEPS a customer; and you could learn a thing or two from Walmart!

Great friendly and knowledgeable staff!! Went the extra mile to help me when I lost one contact on…read morevacation. I called every optometrist in the area and I wouldn't recommend any other one now that I know Pearle Vision is exactly true to their name !! What a Pearl of a doctor and office !!!

Staff called to try to get us to move appointment I set up almost a month ago and unfortunately I…read morecouldn't move it. When we arrived they tried to get us to move it again by saying they were an hour behind. The staff did not look professional for a facility where medical appointments take place. Will not be returning and making an appointment with a legitimate doctor's office.

Can't even give 1 star. The office intentionally schedules patients alternating from the optician…read moreto the doctor. They are not backed up as they will tell you. Expect to be there for a minimum of an hour and a half. This time does include picking your frames and ordering them with the technician.

I called they got me in saw Dr Kasmani what a great experience with him great DR and the staff very…read morefriendly and informative organized just great staff and can't say enough of DR Kasmani great place and great service

I scheduled here instead of my regular bc my daughter did hers and Dustin was amazing. I made an…read moreappt very excited to get new glasses. I forgot my purse at work and didn't realize it so I had to stop to get it. I was going to be 7min late. I called WHILE I was on my way and said I'd be 5-10 min late but I was coming. Rude female says I'll have to reschedule if I'm 10 min late...so I literally put it in my map and it said I'd be there at 1005. So I called back to give a better idea to check bc I wasn't driving all the way to California to be denied. No one answered, no one called back. Find somewhere else.

I have been going to this location for the past 4 years, and I really like Dr. Davis and the care I…read morereceive from him. Unfortunately, my experiences with the two ladies at the front desk have consistently been disappointing. They often come across as rude and uninterested in helping patients. During my most recent visit, I had a question about my insurance and was met with an eye roll and told that I needed to ask the people at the glasses desk because they couldn't answer my question. I understand that not every employee will know the answer to every insurance question, but the way the situation was handled felt dismissive and unprofessional. This is not the first time I have encountered this kind of attitude from the front desk. In contrast, the employees at the glasses desk were extremely friendly, helpful, and welcoming. I really like Dr. Davis and would hate for the front desk experience to overshadow the quality of care he provides. I hope management will take this feedback seriously, because patients should feel welcomed and respected from the moment they walk through the door.

The eye Dr was great. The staff and manager don't care about customers or fulfilling orders. If…read moreI didn't have to go there for safety glasses I wouldn't go there at all. If you have the opportunity to go somewhere else please do so.

I have seen Doctor Kasmani for the past 5 years and have nothing but positive things to say…read more Timely, thorough, and professional. My only complaint is the records are not electronic yet and it is more cumbersome to get information to other places or from the other offices.

There is a bit of a problem with customer service here. I've noticed that unless you stand right at…read morethe counter (if it's busy), then they'll acknowledge you. Not a huge deal, especially when it's busy; I was greeted as soon as I walked in on non-busy days. My wait time was fairly quick; I wasn't done with my paperwork when they called me in the back! My only true problem is that the office is small and there's not much room to wait if they're extremely busy. I suggest making appointments on non-busy days if you can help it. It is pricey but if you want quality frames, you're going to pay for it. Make sure you have good vision insurance to cover it. Understandable if it's the only network for your insurance, though... Other than that, my experiences with them has been good. The optometrist is friendly, polite and helpful. The technician helped me pick out frames I liked; any other time, I would've been on my own.

Believe these reviews, they are true. The customer service at this location by the manager is…read morerude, condescending and like a used car salewoman. If you go in with a problem she will point the finger at you not their service or the product. She is insufferable and rude. She told me I had the glasses "Quite a While" when I had the glasses for two weeks and this was my second visit with a problem. She was snobby and self important, no constomer service skills at all. The glasses I bought were 1400+ before insurance. They were Oakley so I thought they would last. They broke the first week, the prescription on the glasses was horrible and my eyes never adjusted. I highly suggest getting you glasses elsewhere. Only after I threatened to sue them did she reimburse me for the glasses. At the visit she refused. She also told me on the phone the following Monday that I was yelling at her. Absolute BS, I was frustrated with her but NEVER yelled at her. She is a triggered woke person it appears. If you dont want to run into one of these self indulged woke idiots do not do business at that location. I wouldnt go to an EyeDr. period. They lost my business and my entire family's business due to the manager alone. She is some kind of a self indulged narcissist.

Professional and likeable, he conducts his exams smoothly and without undue stress on the customer.read more

This is the optical center in Walmart. Their doc is inexperienced and gave me a prescription that…read morejust doesn't work for me. Since I was switching to progressives I made an assumption that I was just adjusting to my new glasses, but they have never worked.

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