The store manager Cale Smith, (which I didn't even know that he was the manager, until after my…read morepurchase and when I got his business card) took the time to assist me. He was the definition of efficient and cordial. Anyone would be lucky to have Cale assist them with their furniture purchase.

I actually ended up ordering on line after the store didn't have what we wanted. But will say the…read morestore is nice. Staff was very helpful. Online ordering was super easy and the delivery was extremely fast. Actually could of received my items three days after ordering BUT we were still getting some work done in the room, so I pushed it out. Order came on the day I requested and within the time window provided. I got the "white glove delivery" where they put the items where you want and assemble. They delivery guys were so amazing! They were respectful of my property and they literally where in and out under 30 minutes. Although the staff at the store was nice, I would probably online order again!

Great prices on furniture highly recommend such a variety workers are not pushy and the prices areread more

Needed to replace my worn out couch, the springs had sprung so I stopped in to give this place a…read moretry. I love the fact that there was no pressure sales and the associate that I worked with was really friendly and helpful. I lounged, I sat. I lounged some more on chairs, sofas, love seats until I finally found the one for me. The sales experience was great I'm definitely going to update once the furniture arrives.

They had a lot of different things to choose from, and the store was pretty organized and easy to…read morelook around. The staff was helpful when I needed it. Overall, I was happy with the selection and how easy it was to find things. It's a good place to browse if you're looking for home items, and I would definitely consider shopping here again. Value , I typically find high end items for less!

This is a new store opened where the new construction went up the last few months across from…read moreTrader Joe's. This is a chain owned by the same company as Marshall's and TJ Maxx. This is the first location in the Buffalo New York area. You'll recognize a lot of the things, because they are similar to what you may have seen a TJ Maxx already. But there is some new stuff and the focus clearly different. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

I have a comfortable couch I bought from here over 20 years ago. It is finally starting to show…read moresome wear-and-tear, which prompted us to buy a new one. We also bought our bedroom set from there last year, which is unique, beautiful, and affordable. There was a slight crack that occurred in transit, which our sales rep took care of for us immediately. When we went back last night, we met a rep who not only was knowledgeable in the couches, but quickly learned what we like and what we don't like. She wanted to make sure we got the best deal to boot. Thank you, Nesheyah!

I have never had a more terrible experience. My wife and I go into this store to browse and…read morepossibly get a coffee table. We wanted to look the store and were looking at mattresses and got accosted like children by this woman I think her name was Gina saying "I can't leave you alone in the bedding section or I'll get yelled at" mind you I'm a thirty year old adult male not an eight year old child. I certainly will not be setting foot in this store ever again let alone spending my hard earned money in a place that treats their customers like trash

At Home has decorative items for your home (indoors, outdoors, and gardens), as well as storage and…read moresome functional items (such as kitchen items). The store is massive, probably bigger than the parking lot actually. There's a lot of everything. Need a mirror or a clock? There's several aisles of them. Need couch pillows? They're organized by color and there's several aisles of those too. We came for table lamps, and even those are organized by color. Heads up that most of the lamps are sold as "mix and match", meaning the lamp and the shade are sold separately. But I like the flexibility this offers. There's lots of shades to choose from, again organized by color. The prices for the items we looked at seemed fair. The store was very clean and well organized, making shopping a breeze. I highly recommend coming in if you're looking to decorate your home, patio, or garden.

I had a 15% off bday coupon. I cashed out & waited in the store, never leaving-waiting for my…read morehusband who last min decided he wanted to buy 2 chairs ($180). We went back to the same cashier that cashed me out the 1st time & she would NOT honor the 15% off since she already scanned it- even though I never left the front of the store & my husband was clearly with me. I understand the code may not have worked a 2nd time but she could have made an exception bc the 15% wouldve worked if I had put all items in the same transaction. My husband then asked her if theres a military discount to which she wasnt not thrilled about so I said YES, Its 10% off bc we have used it at that location before. He went show his military ID but of course he accidentally left it in his cammies. (His fault-he shouldve had it with him) however the cashier still shouldve applied the 10% to honor the veteran discount anyways. He has photos of his id & clear proof of his service. Wasnt good enough. So I said actually we wont be purchasing this then- my husband was kind enough to take back both heavy chair boxes to the section so that the cashier didnt have to carry them. We were completely unsatisfied with our interaction. Its not about the $20 we wouldve saved it was about the cashier's unfriendlyness & clear annoyance to be bothered by us late at night toward close. She should've made it right even if it meant calling a manager. Ive worked retail for years- id never question if someone was a vet or deny them their 10% if they forgot their card out of respect. People don't l typically lie about being a US service member over a few bucks. And really, the 15% shouldve been honored considering I never left the store and the transaction couldve been 1... I didnt realize he wanted to buy more items especially close to $200. I filled out the survey on the bottom of the receipt and it only allows me to type 1200 characters so I couldnt even tell the whole story. So thats why im leaving this review on yelp.

Today, we decided to buy a new living room set (reclining sofa, love seat, and recliner)…read more Our first stop was Raymour and Flannigan. Although they had a very large selection, we could not find something that matched the style, color, comfort and budget for us. Every set we liked, something did not check the box. We stopped at Ashley Furniture as well. That just did not work for us at all. Almost every microfiber piece looked dusty. It wasn't dust. And the saleswoman blamed it being the microfiber ... but the other furniture places that had plenty of microfiber furniture did not look this way. It was weird. I just didn't find anything very appealing or comfortable in the style we wanted. The sales woman also didn't give us any time to ourselves. Even when she said she would, she wandered away about 20 feet and wandered back over literally 2 mins later. It felt overbearing. Valu was our last stop and I really enjoyed our shopping experience here. They had a lot of unique pieces that had me looking at other furniture we were not in the market for. I secretly pictured myself living alone and single and buying all new things that fit my taste (if you like sparkle and bling they have a lot options). Even their living room furniture had interesting features I never saw, as well as classic looks. I would have loved to give my home a whole new look, but the mister wanted the same sort of style he's had for the last 20 years (reclining sofa, loveseat, and recliner) so we found our set here. It was very comfy and very affordable, yet didn't feel cheap at all. I sure hope the same quality that we felt in store is what gets delivered lol. We chose the Tacoma Dual-Power Reclining set in brown. It has USB ports too. You can get this set in manual instead of power if you like, but you can't adjust the head rest with the manual, only the power. The love seat has an armrest in the middle with a stash spot and 2 cup holders as well. John Tredo was our salesman and he was my favorite of all places. Ashley furniture was the worst. John was friendly and laid back. He didn't hover over us, more so just answered questions as we had them and fell back to let us look around and test out the comfort. Our furniture is on back order until the summer, so I will check back in with an update and pictures around July 2022.

Sold me a living set of furniture and $500 warranty knowing they were going out of business…read more Purchased 1 week before they went public about filing bankruptcy. Here's my story. My delivery was scheduled for a Thursday between 11:15 and 2:15. I rescheduled work appointments for 4 pm that day because I wasn't notified of the time window until two days prior--no big deal. On the morning of the delivery, they called me at 6:40 am to say they would be at the house in 15 minutes. I told them I wasn't ready, and asked if we could keep the original scheduled time of between 11:15 - 2:15. The guy told me he didn't know when they could "redeliver," as if I changed the window, even though they were making the change they made it seem like if I didn't comply who knows when it would come. So I agreed because I had dismantled our furniture the night before and had an empty living room and I have guests coming for Christmas so I had no choice. They came at 7 am and it was a complete mess from there; it just got worse and worse. So they come, start bringing everything in with two guys. Instead of helping each other carry the furniture, they do it separately--one guy carries things in while the other unwraps. Because of this, the guy carrying the furniture drops it HARD on my concrete porch - I have it on my ring camera. Then while trying packing up to go tell me they are missing the end piece of my couch. They don't say a word about missing pieces until they're leaving and tell me part of the couch was damaged, and I should just call the store. I look at them like they're crazy because the store can't just give me a custom piece on the spot. I ask why they would start setting up if they didn't have everything--I would've declined the order! I tell him I can't just call the store because it's custom. I ask where it was damaged and how, I'm panicking, I want to know how bad it is and if it can be fixed because I can't wait 6wks for the end piece of the couch. He says "all the wood in the back is smashed and can't be repaired." He tries to get me to sign, but I decline. They leave and within 30 minutes, call me claiming they found a piece that fits and matches at another store--which is a straight-up lie because it was a custom order. So they lied, saying it was damaged when the whole time it was just lost. They bring it back, put the chair and the couch together WRONG/INCORRECTLY, and tell me that's just how it is when I ask why the couch is off centered and the cushion on the chair is slanted downwards off the base, they have no answers for me, I paid 400 dollars for this delivery service. For what for them to come at the crack of dawn, to drop and damage my furniture and then to lie to me about a different piece being damaged? I was so upset sobbing, I have company coming for the he holiday and I'm thinking I'll have a half couch. Then I realized all the felt is hanging because instead of unwrapping the staples from the plastic he took all the staples out of the couch itself. Out of almost 1k in delivery and warranty that doesn't apply because they went out of business.

Probably the best furniture/home decor I've seen in upstate NY. Nice price range as well. Friendly…read morestaff is always a plus!

I just had an excellent customer service experience. My mom purchased two identical rectangular…read morepillows from Room, both stenciled with the word "Buffalo" and the coordinates of the city (latitude and longitude). She gave one pillow to my dad and the other to me as Christmas gifts. Shortly thereafter, we discovered that the paint used to stencil the letters and numbers on the pillow was water soluble and wiped off with a damp paper towel. It would have been impossible to wash or even spot clean the front of the pillow case without also removing the stenciling. Today, well beyond the 14-day return policy stated on the receipt, my mom and I brought the pillows back to the store to see if there was anything we could do to protect the paint on the front of the pillow case (Scotchgard wasn't going to cut it). As soon as we walked through the door, we were greeted by an associate. We briefly explained our concern to the associate, and then without even batting an eye or even checking our receipt he apologized, stated that he was unaware of this issue, and immediately offered to exchange the pillows for other merchandise. We ended up selecting different Buffalo-themed pillows. Room offers beautiful contemporary furniture and home decor, and after spending time looking around the store and observing the quality of their merchandise, it's obvious that the faulty pillows were an anomaly and in no way typical of the products sold by Room. My mom and I were both impressed with this customer service experience and appreciate the attention we received.

How have I not been here before? Goodness gracious this place has everything you need AND MORE at…read moregreat prices! Because there is so much stuff it can be a bit overwhelming but you just need to block out time and enjoy each aisle. I love the coffee section and the kitchen supply section is great! Bedding seemed to have wonderful prices and the storage and organizing sections were stocked! Love it. Will be back for sure!

This is my first time being in a Home Goods store. Did some remodeling thought I'd go in check it…read moreout looking for some new home decor. The store is clean, but cluttered.. I feel they are more on the expensive side, and nothing really jumped out to me. Not a store I'd go to again.

We were here for the Spree June magazine release party. There was not a very large turnout as Spree…read morehas changed their "guidelines" for the release parties. There are now set venues, two of which are not restaurants/bars. Ethan Allen is clearly neither. It was also announced that there would be a $5.00 cover charge, which we paid at the first release party of the season at 710 Main St. I was not at the first release party held at Ethan Allen, but no cover was charged for this party. There were a few interesting hot snacks, some chips with queso or salsa and plastic cups with either dip or hummus in the bottom with a variety of colorful veggies for dipping arranged in the cup. There was a pretty good supply of different wines, beers(craft beers!) and bottled water in a large bucket filled with ice. After the welcome by the Spree editor, a local musician played and sang 2 of his original songs. It is an offbeat way to have a happy hour, but very nice. Of course you can also look at the furnishings or drapery sample books while you are there. .

Do not buy blinds from here. The installation was done wrong and they argued over its correctness…read more Had to be reinstalled and parts ordered from Hunter Douglas. They also have made in America on everything and it is just stained or assembled here. Our cabinet had Canadian fixtures on it. Everything is 'smoke and mirrors'....

Amazing place to purchase a mattress around Buffalo and Niagara Falls. Went there after a long day…read moreof driving around the city look at other mattress store. When we got in, we were surprise on how big the store was. They have bunch of more options compared to nearby stores. We were looking for a medium/firm memory foam mattress, so the assistant suggested to try the options they have. Their mattress pricing are really good for what you are getting. After a short time search for our mattress we were able to decide on which on to purchase. The assistant was not pushy on getting us to purchase the mattress compare to other store we went where they keep pushing us to buy a mattress we were not 100% satisfied and more expensive. Overall, it was a great store to purchase a mattress and will definitely recommend other to pay a visit.

UPDATE 11/30/25:…read more Store's Follow-Up Request Ignored by Management Despite the owner asking me to call the store manager about this unusable mattress, my message to the manager has gone unanswered for over a week. Meanwhile, this mattress continues to get worse. It simply cannot handle my 122 lb. body weight when in use. The materials instantly compress so much that I experience physical discomfort and soreness (an iPad on a stand next to the bed is now exactly level with my face while I'm lying down). This points to a massive failure in the product's support capacity. I'm forced to sleep on my couch now rather than my bed because of the hip and glute pain I'm experiencing. This company's system for resolving customer complaints is clearly broken if the manager ignores a significant issue a customer is having. I cannot recommend a company that sells low-quality products and provides zero follow-up customer service. I will file a formal complaint with the BBB and the NYS Consumer Protection Agency if I don't get a response soon. *****ORIGINAL REVIEW***** I purchased the Celestial Pegasus Plush Innerspring mattress and thought I'd finally get relief from the hip pain and foot numbness I had from my four year old Saatva latex mattress that I spent a fortune on. That wasn't the case. The Pegasus "Plush" wasn't plush at all and the hip pain and foot numbness continued. I should note the pain and numbness only happen when I'm lying down in bed so this isn't a medical issue. I used their exchange policy after sleeping on that mattress for 30 days and exchanged it for the Simmons Emerald Coast, which I was told was a plush mattress. Now I have a whole new pain - my glute is constantly throbbing from lying on this mattress and now I'm stuck with a very expensive mistake. Never purchase a pillow top from Simmons. They sag very quickly. After doing some Googling, I found out this mattress is best for back sleepers and I can see why. That's the only way to sleep on it without much pain, although I'm a side sleeper and can't get used to sleeping on my back. I told the salesperson that I am a side sleeper so I figured he was pointing me in the right direction for side sleepers. I don't have the money to purchase yet another mattress so I'm forced to live in pain. I never in my life had so many issues with mattresses and I know it's possible to be comfortable because I recently slept in a hotel and at a friend's and had no issues. Prior to purchasing the Saatva and then these two mistakes from City Mattress, I never had issues. Bedtime was a pleasure for me. Now it's torture. Service was just ok. Nothing special, but not bad either. I suggest going elsewhere where there are many more brands to choose from.