1 Star - Unprofessional Manager (Tap Station Riverside, Circuit Makati)
I visited Tap Station Riverside at Circuit Makati on April 4, and while the server was friendly, welcoming, and helpful, the manager was extremely unprofessional and disrespectful.
We paid using QR payment via bank transfer (BPI app), and the manager loudly shouted in front of other customers that she needed to confirm whether the bank transfer went through. This situation could have been handled privately and professionally, but instead she embarrassed us by making it a public issue.
We already showed her the confirmed bank transfer with the complete reference number on my BPI app, yet she still kept questioning us loudly. I understand that payment verification is important, but the way she handled it was rude, unnecessary, and offensive.
What made it worse was her attitude--she seemed very matapobre, possibly because we were wearing simple house clothes. She also kept shouting at her staff while customers were present, which created an uncomfortable atmosphere.
The beer was great and the staff service was good, but the manager's behavior ruined the experience. Tap Station Riverside Circuit Makati should educate their manager on proper customer service and how QR/bank transfer payments work.
Please review your CCTV footage from April 4, 2026. read more