The restaurant is apparently part of the chain, but I have never heard about it before. It is…read moresituated in a beautiful old building in the center of Crawley. They have a big card and many dishes to choose from, ranging from starters, pastas, raviolis, pizzas, etc. I had spaghetti with red sauce and some green salad on the side. The pasta was cooked properly, but sauce was pretty bland and didnt have much taste, except for strong garlic taste. The service was nice and friendly and the started and drinks were good. If you want a good Italian, then skip this one.

Good quality food, but still a chain restaurant. The decor is very nice, though.read more

Food was brilliant. Very tasty. Tho I ordered a bit too much. I could not finish the dessert…read more Service was good. Not the best. Ambiance was much better than last time I visited that was this calendar year.

Fantastic Italian,family orientated restaurant ( part of a chain).We took my grandson,who does not…read morelike many restaurants here with all the family.The food is tasty and there are plenty of vegetarian options which delighted my daughter. We were able to use clubcard vouchers,which brought the cost down considerably.Balloons,crayons and small toys are given to every child ,which helps to ensure a relaxing 'family outing'.

Food is really good, inside the food court of a mall its really surprising the great taste it has,…read moreeverything we tasted was awesome, veggie lasagna was really good, the chicken bacon sandwich good and the kids meal did liked to my little princess so that means it was great!

Best pizza place in town!! 100% recommended!…read more Quite impressed by customer service and how quick the staff worked! Starters were impressive and big choice to choose from! Also a very clean place

Update (19/8/2024): The history repeated itself. We (myself…read moreand my husband) decided to celebrate an occasion at the Pizza Express Crawley. We had ordered Dough balls and just 1 Romana base Pollo Ad Astra. We waited for almost an hour but the pizza never arrived. Annoyingly we had to request the waiter again and with quite reluctance we were told that it would be ready in another 5 minutes. Another 10 minutes had passed with no response. Finally when we started to leave, the waiter just signed from the far end of the kitchen that he will be bringing the pizza. Another couple who had arrived at least 15 minutes later and seated next to our table got their order of 2 pizzas quite fast. This was so annoying to watch this utter racist behaviour from the staff. We requested to talk to the manager and when she arrived, she quite reluctantly apologised with little care about how our day was completely ruined because of this experience. This is happening for the second time at this specific store. Not sure if Pizza Express is a racist chain across the whole of UK but we would never recommend it to anyone we know and I will specifically make it a priority to remove the option from my employer recommended choice for business parties. Hope this matter is taken seriously if the administration team really wants to succeed in this competitive market. Thank you (2022): Had to wait a long time (~30 minutes) to get our food while the place wasn't even fully crowded. At least the food wasn't too far off the standards compared to their other branches for which it gets the 1* We got soiled/used plates with pizza and even had to ask for the pizza cutter (I think it's common sense to provide one with a large pizza). It was a lot better a couple of years ago but maybe the pandemic and current economic conditions have really hit them hard. Sorry to say but I cannot recommend this specific store to anyone and will probably not be visiting here myself even though I live in the area.

Wow, watch out if you have any standards. We were here…read morevisiting from California for 2 weeks and saw these all over the place and decided to give it a shot. Bad idea. I paid an extra 1.5 to get the better pizza and it tasted like the cheap $3 microwaveable pizza from the grocery store. The funny thing is the standard pizza was a little better like little caesars in the us. The appetizers were bad but not terrible. And the topper was 2/4 employees in contact with us were sick and coughing all over the place. Save your money and go to pret a manger

This place is convenient if staying in the Crawley/Gatwick area. It's near other restaurants, a…read morecinema, and a Bowling complex. Felt like a good day for some Pasta, so I had the Spaghetti and meatballs (goes by a different name, 'Polpette America') Started off with a bowl of minestrone soup which was quite tasty. The spaghetti, was ok (the sauce was a bit bland). With a little Parmesan cheese, and pepper though, it improved. The staff was attentive, and the service was good. A good amount of patrons does indicate that it appears to be a local favorite. I would give it another try, and possibly have the Lasagna next time.

Food was cold, had a seafood pasta and it just didn't taste right and it made me feel sick. Service…read morewasn't the best, very slow .