If I can give it NO star I would. This practice is all about money and if you call them out they will be so rude and unprofessional and will not complete the service.
Below is my formal complaint with the Florida Department of Agriculture and Consumer Services and the Florida Department of Health.
PS. The reason I went here because it's close to my new address and I totally regret wasting my time with them. I went back to my previous family practice and everything checked good with my health not what the Medina practice saying that I would need all the work done?
I went for a physical visit on 8/10/2020 at the Osceola Woman's & Family Medicine Specialists located
at 618 13th St A, St Cloud, FL 34769. After the consultation, they were charging me $100 where it
clearly states on my insurance card my only responsibility is $15. I called my insurance provider Cigna
and they call the Dr. office to let them know my only responsibility is $15. I ask for paperwork and at
the front desk, Margarita said that she's so busy and they will (snail mail) me all my paperwork? After
that, they say that they sent my prescription order and lab work, but they didn't send my prescription
to my local CVS St. Cloud and when I went to Quest Diagnostics St. Cloud for my blood work on 8/19,
they didn't send my lab works either. I was in pain from 8/10-8/19 as they prevent me to get my
Albuterol and I was wheezing every night and can't sleep. The promised snail mail never came in, so I
called the office on 8/19 and spoke to Mary Medina the office manager, and was very rude and
unprofessional to me and her excuse was the mail got lost? everything is electronic now and they can
send me an email about my appointment, but they have to snail mail me my paperwork? it doesn't
make sense to me? After the call on 8/19, I called my credit card company to pull the payment
because they didn't finish the service that I paid for as Mary Media doesn't want to listen to me and
just being rude and unprofessional towards me. She keeps saying I'm not going to argue with you, so
I say to her that I'm not arguing I'm communicating and she's the one that won't listen and then Mary
hangs up on me. Now they send me to their billing department and they threatened that if I don't pay
them that they will send me to the collection agency and Mary Medina would not even return all my
calls and all their staffs are being rude on the phone every time I call and ask to speak to her. I will
attach the incident timeline with this form to show my many attempts to work with their billing and their
office at 618 13th St A, St Cloud, FL 34769 Phone: (407) 556-3999. read more