The front end receptionist is so rude and unprofessional,we go to the office because we have…read moremedical problems and all she does is being rude and with an attitude if she doesn't know how to deal with patient she should get another job

I love this office. I'm darn near a hypochondriac and they always make me feel comfortable/answer…read moremy questions in an empathetic way. Come here for all of my PCP visits even though it's somewhat far from home. I've had nothing but great experiences and have easily been here at least 6/7 times (because again, i freak out over everything). They're kind every time. Thanks for all you do! 10/10!

Luz and Emily at check-in were friendly, welcoming, and made the process quick and easy. They…read moretreated my 80-year-old dad with care and respect, speaking directly to him while also acknowledging and including me as his daughter and health advocate. The waiting area was very clean, and the wall outlets with dual USB ports were a thoughtful convenience. His appointment was scheduled for 10:15, check-in was smooth, and he was called back for his ultrasound by 10:40. Overall, this was a great visit. Thank you, Orlando Health St. Cloud Hospital.

What started as a good experience quickly went south! My father was brought in via ambulance. The…read moreER experience was good. Knowledgeable and compassionate staff. He was admitted to the West Wing that night. The first 2 days were again a good experience. After he was diagnosed with terminal cancer, there was an IMMEDIATE decline in his care! It was like the mentality became, "he's terminal. Why bother?" It was disgusting!!! He told the nurses/aides on numerous occasions that his back hurt and he needs moved or turned. They did nothing! He developed bedsores. The nurse leader, Stephanie Aquino, was cold and dismissive of our concerns when we complained. She refused to tell us the level of bedsores he had. He spent 7 days/nights in that place, 5 in pain and very uncomfortable. They could not have cared less. This place should be investigated and people should be fired for the horrible care provided to terminal patients.

I used to see Dr. Lester at this practice. She's been so good to my family. I can't help but want…read moreto leave the practice, though. The customer service is despicable. For instance, I called the office and got Liz on the phone. She was just rude and short with me. I, later, checked in for my appointment and wasn't acknowledged. And, the lady that was sitting at the check-in desk (light brown hair with glasses), was smacking her gum and her demeanor was entirely unprofessional. I am totally disappointed in this practice. Working in the healthcare profession, my superiors and I don't find this type of behavior acceptable. I'm not sure why this office does.

My primary care giver Dr Yudiel Torres unfortunately moved to this location permanently but many…read morepatient in this area are very lucky for that, he is the best doctor I've ever had. So even it took me almost an hour, I prefer to come here instead because he's really so amazing at his job!

My usual doctor that I was seeing at the office has changed locations so I was scheduled to see the…read morenew one. I only had the appointment for a medication refill-reason for visit. I am self pay so it costs me $50 a visit. When the doctor came in the room she said she would not refill my prescription??? That was the whole reason for my appointment. I think you should notify patients, especially ones who don't have insurance and are paying out of their own money if a doctor will not be able to provide the service the appointment is scheduled for. I left very frustrated and now will have to pay out of pocket more money with a new provider. Ask all your questions up front when making an appointment!

I have been a patient of this office for many years. I have found the perfect PCP for my family …read more I am a retired Nurse and have 35 years of experience. I choose Dr Gonzales Valle to provide our medical care. My most recent experience at the office is an example why we choose Dr Gonzales and Orlando Family Physicians. I was very sick with a cough for 6 weeks. I saw my Dr twice and was still sick.Dr Gonzales sent me to Pulmonary for a visit . The NP I saw had the very same impression my Dr did. Her differential diagnosis was GERD,Allergies or Asthma and medicines were prescribed and i was better. My followup with Dr Gonzales was a special visit as he was sincerely happy to see i was finally better. He always takes time to listen,explain and to ask if i have any questions. He thoroughly offers explanations and the rationale for the treatment. I must say all staff are very friendly accomodating and knowledgeable and for these reasons i will always recommend Orlando Family Physicians to my family and friends. Thank you for all you do for your patients Dr Gonzales and all Physicians at Orlando Family Physicians. Sincerely a very appreciative Patient. Laura J Phelps.

Everyone from the office staff to the medical support staff and Nurse Practitioner was great. They…read moreare all sociable and respectful, as well as following C-19 protocols. They listened to my concerns and took appropriate actions to help me the best they can. I look forward to using this location as my primary care provider.