I used to be a regular patient at your office, under the care of Dr. Moya. She treated me for a…read morelong time--including throughout my pregnancy and during my C-section on february 2023--but when I arrived for my next appointment, I was informed that I could not enter with my newborn son. Due to this inconvenience--which I find ABSURD, given that a woman who has just given birth cannot enter your offices with her newborn child--I stopped visiting the office and switched doctors. Today, as I was attempting to schedule a new appointment to continue monitoring my pregnancy, I was told that you are *still* enforcing this ABSURD POLICY of not allowing any children to enter. My question is: how is this even possible? During the months of June and July, my son is on school break, and I am certainly not going to leave him home alone just so I can attend my appointments--especially since, incidentally, yours is the *only* medical office I have encountered that has such absurd policies.

If I could give 0 stars I would. I don't know why they have 1*, but for me not deserving, needs a…read more0. Coming to Florida and dealing with their health care system is horrible. First of all, I scheduled an online appointment to see the GYN for May 17, 2024. They gave me an appointment with no issues after accepting my insurance. 4 days before my appointment which is today, I get a call from 407-857-2502. The non-professional female who called didn't even ask me my name. She just starts talking to tell me my appointment is canceled. So to verify that it wasn't a scam, I had to ask when was my appointment since as she didn't properly identify herself. Anyway, she says they have reached maximum appointments and have to cancel. So I said well can I reschedule or is it max for the month? She proceeds to say, no it's max for my insurance for their facility. I said what? I assume it is a Florida thing, bc I have never heard of that in my life. Needless to say, thank you women's center for your unprofessionalism. I appreciate it. Now I'll try to find a more professional GYN. As I'm writing this, they actually have the nerve to text me that I have signed up for alerts. Like really? I can't even get an appointment.

So I had a bad experience with this practice. They booked my appointment for Saturday morning…read more Friday, I called to confirm. Now the number you call isn't even the actual office. It's some clueless call center. I confirm my appointment for the next day. Made sure it was the correct time and location. She said I was good. I show up Saturday on time. They open at 8. 8:10 no one is here. The office is locked up. No cars. I call the office. Of course no answer. Waste of my time so I left. Monday, no one calls me about my missed appointment. No one calls to apologise that they FORGOT and scheduled my appointment on a long weekend. I call the clueless call center and they offer nothing but excuses. "I don't know why they told you that." Bullshit, they just suck at their job. The customer service is lacking in this place. And the times I have gone for appointments, you're kept waiting far past the scheduled time. Why? It's the first appointment of the day. The girls at the desk always have the same stock reply "they'll call you in soon." Appointment is at 9. I hear the desk girls say "your 9:00 is here." You'll be waiting at least 20-30 minutes. Fine somewhere else with better care for it's customers.

wonderful experiences here. The doctors are kind and knowledgeable and the nurses are so sweet!read more

Did NOT enjoy my visit with Juan Reinoso. I've been very concerned about a couple of things and he…read morewas in such a hurry to get out and go home he basically ignored every single concern (I was the last patient of the day). I told him I had a Pap smear last year and that OB recommended I only need one every 3 years, yet he insisted anyway. Completely blew past all my concerned and seemed bored by my presence. Absolutely will NOT visit him again. I was anxious to get some help and find some answers, and was completely blown off. 90% of the staff I met was no joy, either... the only reason I gave two stars was because Renoso's nurse was a JOY. She was the only kind person I came across in my visit. Unfortunately, that's not enough to make up for the rest of the rude staff and doctor.

2nd time here. This one star reflects the front desk staff ---…read moreThe First time was fine except for me having concerns of the icd10 codes I saw on my visit notes that I received a day after. I called after the first visit and left a voicemail for a call back, that was now two weeks ago. I got no call back. Today when I arrived the red head at the front desk said good morning and asked for my id and Insurance card. When I asked her again? She said they don't have a copy I proceeded to give it to her and said they took this last time as well. She had this look or being annoyed at me saying that. So then proceeded to say I called two weeks ago about a diagnosis I saw on my chart and no one called me back. She don't answer me or offer to review it or discuss it when I will be called to the back. She gave me my cards back and I had the payment card ready on the counter so when she asked for it I said it's right there sheade a sound and grabbed it. Then I was prepared and took the pen I used to sign in she asked me to Sign the receipt and handed me a pen but I had already had one in hand and signed it she put her pen back with an attitude now. I gave her the receipt and she just sat there typing and looking at her screen. I had to ask if we were done for now , again not looking at me she said yes. Employees need to realize they are working at a Dictors office and do not know what the patients coming in are feeling. Empathy and compassion go a looong way. This woman needs a class In this or get akin where she doesn't deal with patients.

3 stars because 1. The front desk staff made me feel…read moreuncomfortable as hell just with their expressions, faces, vibe and all. They didn't feel welcoming for being women to women at all in a place that helps other women. Always speaking in Spanish, God knows what they're saying, they could be talking about other patients 2. I love the doctors and assistants in the back, they did a great job for making me feel comfortable and welcomed at my first time, they taught me a lot as well when I had questions 3. They ordered a blood test for me to go do and they after I did it to a place they said took my insurance (they said they did at the blood place too), I still got a bill in the mail to be paid. Number one thing I hate

Poorly run office. I scheduled an appointment online as a new patient. Yesterday received a call to…read moreconfirm my appointment and was told to come in 20 minutes early to complete new patient paperwork. I arrived 20 minutes early and upon checkin was told I scheduled a televisit not a regular visit and there was no room to be seen as a new patient. What I find frustrating is that I could have saved the 1.5 drive (round trip) if the person had noticed yesterday when they called! They clearly saw I was a new patient. Being there and told they were too busy to see me today was upsetting. I took time off work and waited two weeks for this appointment. Needless to say I will not reschedule here and will find another doctor.

Unfortunately, communication appears impossible. My doctor ordered tests to be conducted by outside…read moreparties. SimonMed keeps telling me they cannot schedule my CT scan because doctor's office hasn't forwarded the order. AdventHealth says can't schedule pulmonary function test because doctor's office hasn't sent the order. I went in person to request help with this. No result. I tried messaging with the chatbot, kept being told no available agents to respond. For TWO HOURS I tried to get through, same result. Communications are BROKEN!

2nd time here. This one star reflects the front desk staff --- not the medical staff--…read moreThe First time was fine except for me having concerns of the icd10 codes I saw on my visit notes that I received a day after. I called after the first visit and left a voicemail for a call back, that was now two weeks ago. I got no call back. Today when I arrived the red head at the front desk said good morning and asked for my id and Insurance card. When I asked her again? She said they don't have a copy I proceeded to give it to her and said they took this last time as well. She had this look or being annoyed at me saying that. So then proceeded to say I called two weeks ago about a diagnosis I saw on my chart and no one called me back. She don't answer me or offer to review it or discuss it when I will be called to the back. She gave me my cards back and I had the payment card ready on the counter so when she asked for it I said it's right there sheade a sound and grabbed it. Then I was prepared and took the pen I used to sign in she asked me to Sign the receipt and handed me a pen but I had already had one in hand and signed it she put her pen back with an attitude now. I gave her the receipt and she just sat there typing and looking at her screen. I had to ask if we were done for now , again not looking at me she said yes. Employees need to realize they are working at a Doctors office and do not know what the patients coming in are feeling. Empathy and compassion go a looong way. This woman needs a class In this or get job where she doesn't deal with patients.

I had a very frustrating and mentally draining experience with Dr. Silpa Senchani and ultimately…read moredecided to stop care with her due to lack of trust and poor communication. On September 3rd, I arrived expecting a scheduled colposcopy but was only given a consultation and charged a $35 copay, which was not explained beforehand. On September 10th, she claimed to perform a colposcopy, then abruptly moved to a biopsy. The appointment felt rushed, and she did not clearly or honestly answer my questions about whether she would proceed with the colposcopy or what to expect. Two weeks later, an assistant called me with biopsy results and said I needed to have my cells frozen. The assistant was unable to answer any of my concerning or basic questions, which added to my anxiety. I was then scheduled for another appointment in St. Cloud because Dr. Senchani could not perform the procedure in Lake Mary, where I had been seeing her. St. Cloud is over an hour away, compared to the Lake Mary office which is only about 20 minutes from me. This was extremely inconvenient and unreasonable. By that point, my trust and comfort were gone. Dr. Senchani consistently rushed through appointments and did not take the time to answer questions or explain procedures. I was emotionally exhausted dealing with this situation and ultimately canceled the appointment. I sought a second opinion from another GYN, and both the colposcopy and biopsy came back negative. This was a huge relief and confirmed my decision to discontinue care with Dr. Senchani. I would not recommend her to patients who value clear communication, reassurance, and feeling heard during sensitive medical situations.

I have been to this location several times and every visit has been unique. This time was…read moreabsolutely wonderful. The staff were so effective, kind, and truly welcoming. The lobby is always full of people but it is spotless and well cared for, just like every room in the building. I did not see my doctor on this visit, but the physician assistant I met with was amazing. She was kind, knowledgeable about my health, and answered every single question I had. She made me feel completely at ease talking about my yearly checkup. I am so grateful for the care I received and I will absolutely keep coming back to this location.

Quality care , great office experience The Kissimmee girls…read moreare professional , knowledgeable, great customer service .

First time to this practice, I am new to the area.. The waiting room was extremely clean and…read moreorganized... I dealt with Christine behind the desk, VERY friendly and easy to talk to. I was seen by Dr. Anderson... He didn't seem interested in my situation.. he walked in, said my test results looked good and I didn't need to see him.. didn't ask any questions, didn't get within 6' of me . Yeh yeh, covid I know.... He was recommended to me from my PCP.. I have been to a urologist before, THIS visit did not in anyway compare to my previous visits to other doctors . I won't be returning, and judging from the evaluation and treatment I got from Dr. Anderson, he won't care about that either. I do hope that the folks coming here that have or potentially have a serious problem get better care.