This was unfortunately the most disappointing salon experience I've ever had. The reception team…read morewas lovely, the ambiance is beautiful, and the stylists are kind and professional. However, the results were consistently not what I requested. I brought in an inspiration photo and clearly stated multiple times that I did not want any red tones. The result was noticeably red/orange and looked nothing like the photo. I called the salon, and they were courteous and offered to correct it. The manager was helpful and encouraged me to return to the same stylist so she could learn from the situation. Although I was uncomfortable with that, I agreed as long as there was guidance. At the redo appointment, I again showed the inspiration photo and reiterated my concerns. Unfortunately, I left with hair that was pinkish/reddish/yellow and extremely dry -- again, not aligned with what I requested. The manager did ask if I was happy with it, but with the stylist present, I felt uncomfortable speaking up and said very little. The situation felt awkward and difficult to address in the moment. While the redo was comped, I was charged approximately $150 for a root retouch. Within just a few days, my silver growth was already visible. At this point, I am over $500 into the experience and have left each appointment feeling embarrassed rather than confident. I've decided to move on and find another salon, but I was truly disappointed by how far the final results were from what was clearly communicated.

I got my first ever massage today as a gift from my husband. I chose those place because it was the…read moreclosest to my home with good reviews that wouldn't make me deal with going into Cincinnati. Unfortunately for me, my massage had to be rescheduled twice due to masseuse being sick. Despite being told less than 24 hours before the massage... twice... the discount they gave me as an apology was only 10% (they charge you 50% if you cancel less than 24 hours ahead of your scheduled massage). I wasn't expecting a 50% discount or anything... but if would have been nicer if it was close to 20% since I had to rearrange childcare twice. The masseuse went over the basics with me at the start of the massage and I decided to sort of let her lead as I had no idea what I didn't like or what to expect. I'm not sure what's normal, but most of the massage was pretty good. I did think too much time was spent massaging my head, too much time fiddling with hot towels, and sometimes I couldn't tell what she was doing for short periods of time (since there was no massaging going on). The thing that I disliked the most was that the 90 minute massage seemed to be 90 minutes minus the six minutes she had spent going over some basic info at the start. Which again, not sure if that's normal but it seemed a bit odd to me to include that in the massage time. Overall, it felt nice but I also felt that some of the massage time was wasted on massaging places that didn't really need it like my arms. Not sure if I'll be back but at least I'll be able to give more direction if I do.

Amazing service!! When I first booked, I couldn't believe how easy everything was. Stacey was…read moreincredible - she was prompt, professional and knowledgeable. She explained the science behind the spray tan, explained what would make the tan last longer and what would cause the tan to fade. She showed up right on time. And the tan - hands down best of my life. As a pale lady, I have had many many spray tans. Every time they streak. This tan HAD ZERO STREAKS. It looked like a true natural glow. I will book again and again, amazing and convenient!

Laura did such an amazing job. She made me feel so comfortable and explained each step to me. I did…read morea rapid, which can be washed off after 3 hrs but continues to develop over the next 24hrs. It looked so good, no creasing, streaking, etc! Can't wait for the next one!

Pretty good place to tan. Downfall hard to push beds up…read more Bulbs seem to be strong Easy to get in. Alittle on the warm side but it's a tanning bed business it should be hot Just rough around the edges. Prices are fabulous

you couldn't ask for a better place to tan . Ragina does such a great job welcoming people and…read moremaking sure the beds are nice and clean . The tanning package is awesome. Can't beat the price.I recommend TAN U TANNING to EVERYONE..

I have been going to this tanning salon for decades. I really appreciate your employee Crystal. She…read moreis always fast, gives me great tips on which bed to use ( I did a stand up yesterday) and she was right...got great color today!!! Always glad to see her there working. Appreciate your service and thought I should do a review finally!

I am thankful for Kristi! She makes me feel comfortable and does a great job on my brows. I love…read morethe easy online scheduling.

Simply put, THE BEST in town, and possibly beyond. Waxing and spray tanning, you will not be…read moredisappointed!!! Kristi is the girl to follow, wherever she goes! Have went to other top Cincy salons for both services recently and paid the price - painfully. Take my word for it! Super cute digs currently in Oakley, she's always smiling and takes her craft seriously.

A car that won't start caused a last minute cancellation by the stylist at Penney's. Our schedule…read moreis so packed that when Mrs. E. plans hair appointments they pretty much have to happen at that time. A couple of quick calls and we are set up with Kaitlyn at 2:30. These days I'm trying to be more hospitable or extroverted, you could say. During my conversation with Sarah I learned that current owner, Sue, is the second owner, not the first. Maybe I should talk less? As a result of my efforts, I was talked into a tanning session and then they were working on waxing me. Time in a tanning booth is definitely not for me, but, the facility is clean and the experience serene. She also mentioned nails and hair tinting. I went to wait in the car. It turns out Kaitlyn is very friendly and did a great job on my wife's curls. Cheaper than the Salon at Penneys, we're coming back in two weeks. Since they're next door to the buffet at the Szechuan house, that's fine by me. Another big plus is they are within a mile of our place. 12/21

Pleasant experienced professionals. Comfortable atmosphere,…read moreaccommodating, quality services and products.

I just found and used this company for the first time yesterday. I have had unpleasant experiences…read morebefore with 2 other companies so it felt risky to be going to them just before a shoot. BUT - I requested the groupon rate and am SO delighted with the results! Great price, GREAT service and catered to my last-minute requests so that picture day today could be a bronzy success. Photographer had NO idea :D Thank you Victoria!! P.S. Card, cash, or Apple Pay

This was my first spray tan experience. All I have to say is Victoria is amazing and does a great…read morejob! She picked the best color for me and it look totally natural. I would recommend her any day! Thank you so much Victoria for all your advice!!

my stylist grace did an okay job on my hair. it wasnt what i wanted at all, she told me that what i…read morewanted wasnt what i wanted if that made sense. im NOT pleased with my hair at all, i couldnt see the colors i was choosing i was told i couldnt do pink because i wouldnt lift light enough but ive done pink and was able to be light enough before. she left multiple blonde pieces in my hair like big enough to see. the black in my hair faded out to brown in 3 washes. i went in for a consultation to get black blue and purple CHUNKY highlights, she understood what i was saying and could do it till she was actually doing my hair and again said thats not what i wanted, by the end of it i had black hair with blue and purple tiny highlights throughout my hair with random blonde spots. it was not worth almost 400 dollars and sitting in a chair for 8+ hours. i will not be returning, but my friend whos went there highly recommends erin.

5:47 0:03 Sue…read moreGoodpaster Phipps 1h * 8 I've been going to village spa salon in west Chester for about a yr. Last Thurs I had to call to cancel getting my hair foiled on Fri d/ t a personal situation but kept my hair cut appt. When I checked out on Fri I was told they have a policy requiring 48 hr notice for cancelations or u may be charged. I thought wtf. Sat I get a call from a man at the salon telling me again about the policy. I've only canceled anything twice in a yr. Is this the 3rd grade? Really!! Well they can stick their policy right up their ass & I will not be going back. Guess they don't know there r at least 15 salons within a 5 mile radius from them.