I have to write a review of this company and their staff. From the moment I called, I felt like I was in the right place and as a result averted what could have been a major disaster to our home. If you need a company to replace or install an oil tank, this is the one. I've written a detailed review so you can get the full scope of how this company works with it's customers.
Working from home one day in July, I happened to go into our laundry/furnace room to get something and on the way out noticed a small drip on the floor under the oil tank. The house is a raised ranch and this room is right off of our finished family room on the lower level. When I looked closer, I could see some of the oil sludge, starting to leak from a small hole on the bottom of the tank. The house was built in the mid 60's and this is the original tank.
I didn't touch anything for fear of starting a larger leak, but went upstairs and started searching on line for a company that could help. I could have called our oil company but wanted someone that handles tank work as their primary business. Fortunately, I came across Tankworks at the top of my search. I called and spoke to Diane in the office and explained the issue and the need to fix it before the leak really started to come out of the tank. She took my information and said she would get it to the owner to call me back. Within 10 minutes Lily called me back.
Lily said that she could get someone here in half an hour with an emergency storage tank, and could redirect a team that was finishing up in another town. They would pump the oil into the temporary tank and could then hook up a 25 gal. barrel with some of my oil back to the furnace to maintain our hot water supply. Then they could schedule the old tank removal and replacement. She laid out the costs clearly. When I compared that to the potential cost of an oil leak in the house and the resulting damage (oil tank leaks are not covered by homeowners insurance), I agreed to proceed.
Everyone showed up just as Lily said and got right to work. The temp tank went in our garage for security, they pumped out the oil into it, setup the temp supply back to the furnace and even took the old tank out, all in about 4 hours. This was the week before the 4th of July, so I feared we may not have a new tank for a couple of weeks. I called the next day and Diane informed me they would be in my town on July 3rd for another job, so they would do our house in the afternoon. They applied for the required town permit. The new tank arrived in the driveway on Monday July 2nd and same guys showed back up on Tuesday, right at the promised time. In under two hours, the new tank was in, oil pumped back into it, connected back to the furnace, new vent and fill pipes installed back through existing openings and fully tested. They even painted some scrapes on the tank and the pipes to ensure no exposed metal at all. Throughout the entire process, not one drop of oil was spilled and the crew was immaculate and left a perfectly clean area.
Lily called me back a couple of days later, to be sure everything was done as expected and that there were no issues. She is a true hands on owner and deeply cares about her customers and the outcome of their work. Hopefully I won't ever have to call them again, but this is a company you can trust to do the work, that most of us never think of having to do in a home. read more