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Tank Depot - Houston

5.0 (1 review)
ModerateHardware Stores
Closed • Closed

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10 years ago

One the best businesses I ever done a transaction with. Will and Francisco provide excellent customer service.

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Galena Park Ace Hardware

Galena Park Ace Hardware

3.3(3 reviews)
5.5 mi

Everyone is very helpful and friendly! The employee walked me to all the products I needed!read more

Communist much? I purchased a Stihl chainsaw here. This location assembled it. I brought it home…read moreand used it twice on 3 trees about 4" in diameter. Not even light work. Even though I was releasing the chain brake, it was apparently not being released internally. I brought it back to this location and the owner of this Ace told me they had no certified technician here to service a chainsaw I bought very recently from this location and is UNDER WARRANTY. The owner told me they already called Stihl and the other Ace and everything was good to go at another specified location. We left this store and called the Ace that this owner claimed they spoke with. I was shocked when the other Ace told me no one called their location nor do they have a certified technician to work on this product. I asked the Galena Park Ace to help clarify to me all the confusion. The owner of this Ace was very rude and offered no answer. I asked for assistance on finding a certified technician and the owner hung up on me. I had to do my own research with no help from the place I bought it. I find the info with no help from Ace and take my chainsaw to Land downs Moody off I-10. I drop off for them to service. A few days later I get a ridiculous call from LDM that my chainsaw is not covered. I later discover that info on a chainsaw is done by computer and stored by serial number. I ask LDM for the number to Stihl directly. They give some resistance and finally furnish the number to Blue Mountain Equipment. I contact BME and ask some very direct questions. They in turn say that doesn't sound right, they make some phone calls and get back to me the next day. BME tells me to go pick up my chainsaw and take it back to the place I purchased (Ace) it for a full exchange for a brand new chainsaw no charge to me. I return to LDM and the coordinator there decides to take it upon himself to give me a lecture, tells me he really didn't like me going over his head to get my issue resolved. WTF? Seriously, you are not happy that a customer got taken care of? Collusion much? I was completely insulted and get my chainsaw and leave and head over to this Ace. Upon my arrival I can feel the tension from the owner who goes in the back to avoid helping us. Then has the nerve to send some cronies to exchange it and then tell me this is the LAST TIME THEY WILL SERVICE the chainsaw I bought from them and is still under the factory warranty. They then proceed to shorten my warranty from 24 months to around 22 months without my consent. I return 1 week after this fiasco bc they are close to my house and I go in to buy a chain for the newly replaced chainsaw. The chain I correctly installed was not sharp at all, it was used and resold. I immediately brought it back along with my original chain and got a replacement. They gave me a refund and the owner then had the nerve to tell me I wasn't allowed back in store and I shouldn't have been allowed in to purchase the chain. WTF? Seriously, I never did anything wrong except spend money at THIS ACE!!!!! I will not ever go back! Not even for a screw. DO NOT SPEND YOUR MONEY HERE. They are not only not customer friendly but they do not honor legal obligations as a vendor. They have fired all their knowledgeable staff and probably still don't have a Stihl certified technician but who is assembling their Stihl products? A non-certified technician! Stay away from this business, they will go out of their way to rip you off and take advantage of you and if you catch them, you are the problem. Not worth the problems.

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Galena Park Ace Hardware
Galena Park Ace Hardware
Galena Park Ace Hardware

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Tank Depot - Houston - hardware - Updated May 2026

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