Excellent experience. Got the makeup done by Riffat and hair by Monica. I highly recommend this…read moreplace to everyone who wants to get a complete makeover.

My favourite place in the world to get my hair done - whether it be a trim, a full colour,…read morebalayage, blow dry, party makeup - yes, I've done it all here and I have always always always received compliments on the finished product. In the years that I've been coming here, Shirley, Maggie, Jenny, Ronnie and the whole crew have helped me grow my (thin) hair more than 7 inches, with loving care that coaxed it to a fuller look. They will listen to what you want, offer helpful suggestions, and provide a result you will always be happy with. This is a one stop salon, with facials and threading, etc also provided, with top of the line beauty products. This is the place that brides get ready; I know they book years in advance, so if you want a blow dry with Jenny, you better call now. Oh and don't worry about the location; once you walk through those doors, you'll be in your happy place.

Overall Grade: A+ Experience: A+…read moreCost: A Meeting Expectations: A+ Contact: A Recommended?: Yes Review: I was incredibly happy with the results of my make-up and the support I was given by Olivia on the wedding day. Olivia tailored to my needs knowing that I am very apprehensive about make-up on my face at all. I wanted something natural but polished. She touched up my make-up throughout the day and took great care to ensure that my make-up was humidity proof. Even though at times I felt like I was melting, I never looked like it! Olivia went above and beyond for me which really made me feel so special. She took care of touching up my bridesmaids on the spot and was always prepared for anything. Having had make-up done by other artists before, I knew she did quality work and I deeply appreciated the hygienic steps she took to ensure that everything that touched my face was done with something disposable. I had also hired Olivia to do my engagement and boudoir make-up so I knew it would be a perfect match. For the value and the quality, you really get what you pay for and I wouldn't have dreamed of using anyone else on my wedding day and was so happy I chose her!

The customer service was extremely poor, and the employee was openly rude, dismissive, and…read moreunprofessional. Rather than attempting to help, she immediately became defensive and told me to contact HR. When I asked for the HR phone number, I was told they "don't give that out," which made no sense and only added to the frustration. After I stated that the situation was absurd, the employee accused me of being rude and refused to help any further. Since she was unwilling and clearly not in a position to resolve the issue, I walked away and received assistance from another employee without any problem. Overall, this interaction was handled very poorly, completely unprofessional and lacked basic customer service skills.

Came to return an item that I meant to purchase with my VIB 20% off feature. I had the unfortunate…read moreexperience of dealing with "Shay" who said she was the store manager. Shay said that they need the same credit card in order to refund me, which I did not have at the time. I explained that I waited a very long time in line and I work every day. I would be unable to come back before the refund period is up. Shay said that there were no options beyond a store credit, which was not what I wanted. I asked her to explore other options, and she said that she would get her other manager who "would tell me the same thing she told me". The second manager was actually very helpful and provided a shipping label so that I could ship the items back and have a refund automatically go onto the credit card that I didn't have in possession. I said "Shay, you see she did not repeat what you said, and there are other options" she then was very rude and rolled her eyes, stating that she didn't need life advice from me. I don't believe that the customer is always right, but I do believe that it is our job to go to every extent to find the best possible solution for our customers. Eye rolling and poor communion skills don't make for a good customer experience.

I would not recommend this salon to anyone. I was hired as a hair assistant, trained for two days,…read moreand then told to text my availability. I sent it right away and was told I would be working on certain days -- but when I followed up to confirm my schedule, nobody answered me. I reached out to multiple people, including the manager who interviewed me, and still got ignored. This is unprofessional and shows a complete lack of respect for people's time. If this is how they treat new staff, I can only imagine how disorganized things are behind the scenes. I wasted my time and energy, and I wouldn't trust a business that operates like this.

It's been a few years since I've been to Donato's and I was quite shocked that this prestigious…read moresalon had downsized since COVID.. it's now located in the middle of the mall close to Sephora. As soon as I walked up to the salon I was warmly greeted by the receptionist. Who took me over to see my stylist in training, Telaiya. She was amazing! My hair looks fan-fricken-tastic.. it's a lob but it looks so clean fun and well suited to my face. Her teacher, who is very impressive and knows everything about hairstyles and trends.. came over to do a once over to make sure my cut was perfect. He gave it a little fix and voila.. bombshell! Very happy with Telaiya and the rest of the Donato team. Thank you! Telaiya. I wish you all the success in your new career!

Kimmy who works in the nails side (the nail guru ) is a complete butcher!!! she WILL cut you up and…read morethen then u excuses of not knowing and blame you the client very unpleasant and does that know how to talk to people once you give her $$!!!

Great atmosphere. Very relaxing and worth a visit. Salon owner is very nice and service was great…read more I did a mani and pedi. Love, love, love! Highly recommend.

Hana is away so Elvera cut and styled my hair . She did an excellent job and I am very happy with…read morethe results. I would def recommend her. Thank you Elvera! Moira

From the owner: Wash cut and blow dryer start from 40 and up read more