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    Tangles and Tea

    3.0 (4 reviews)

    Services - Tangles and Tea

    Haircut

    Makeovers

    Makeup application

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    14 years ago

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    10 years ago

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    14 years ago

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    SEPHORA

    SEPHORA

    2.4(28 reviews)
    3.8 km
    $$$

    The customer service was extremely poor, and the employee was openly rude, dismissive, and…read moreunprofessional. Rather than attempting to help, she immediately became defensive and told me to contact HR. When I asked for the HR phone number, I was told they "don't give that out," which made no sense and only added to the frustration. After I stated that the situation was absurd, the employee accused me of being rude and refused to help any further. Since she was unwilling and clearly not in a position to resolve the issue, I walked away and received assistance from another employee without any problem. Overall, this interaction was handled very poorly, completely unprofessional and lacked basic customer service skills.

    Came to return an item that I meant to purchase with my VIB 20% off feature. I had the unfortunate…read moreexperience of dealing with "Shay" who said she was the store manager. Shay said that they need the same credit card in order to refund me, which I did not have at the time. I explained that I waited a very long time in line and I work every day. I would be unable to come back before the refund period is up. Shay said that there were no options beyond a store credit, which was not what I wanted. I asked her to explore other options, and she said that she would get her other manager who "would tell me the same thing she told me". The second manager was actually very helpful and provided a shipping label so that I could ship the items back and have a refund automatically go onto the credit card that I didn't have in possession. I said "Shay, you see she did not repeat what you said, and there are other options" she then was very rude and rolled her eyes, stating that she didn't need life advice from me. I don't believe that the customer is always right, but I do believe that it is our job to go to every extent to find the best possible solution for our customers. Eye rolling and poor communion skills don't make for a good customer experience.

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    SEPHORA
    SEPHORA
    SEPHORA

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    Donato Salon + Spa

    Donato Salon + Spa

    2.3(108 reviews)
    3.7 km
    $$$

    I would not recommend this salon to anyone. I was hired as a hair assistant, trained for two days,…read moreand then told to text my availability. I sent it right away and was told I would be working on certain days -- but when I followed up to confirm my schedule, nobody answered me. I reached out to multiple people, including the manager who interviewed me, and still got ignored. This is unprofessional and shows a complete lack of respect for people's time. If this is how they treat new staff, I can only imagine how disorganized things are behind the scenes. I wasted my time and energy, and I wouldn't trust a business that operates like this.

    It's been a few years since I've been to Donato's and I was quite shocked that this prestigious…read moresalon had downsized since COVID.. it's now located in the middle of the mall close to Sephora. As soon as I walked up to the salon I was warmly greeted by the receptionist. Who took me over to see my stylist in training, Telaiya. She was amazing! My hair looks fan-fricken-tastic.. it's a lob but it looks so clean fun and well suited to my face. Her teacher, who is very impressive and knows everything about hairstyles and trends.. came over to do a once over to make sure my cut was perfect. He gave it a little fix and voila.. bombshell! Very happy with Telaiya and the rest of the Donato team. Thank you! Telaiya. I wish you all the success in your new career!

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    Donato Salon + Spa - Donato Salon + Spa Square One

    Donato Salon + Spa Square One

    Donato Salon + Spa - Donato Salon + Spa - Square One Shopping Centre (February 2016)

    Donato Salon + Spa - Square One Shopping Centre (February 2016)

    Donato Salon + Spa - Donato Salon + Spa

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    Donato Salon + Spa

    Tangles and Tea - hair - Updated May 2026

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