When I walked to the shop via the stairs, I noticed that they had their own brand products. I got…read morea few skin care items, including hand cream, skin relief, eye cream, and body scrub, all of which are organic. However, I encountered a slight inconvenience as they did not display all of the prices, which meant that I had to keep asking for clarification. They are very friendly. I hope that it did not cause any annoyance to the staff. Anyway, I am looking forward to trying out the products. Also, they offer services such as body sugaring and skin care treatment. If I lived closer, I would definitely be delighted to try them out.

Madison is amazing!!! Super gentle and very knowledgeable. High recommend!! Bloor location. Torontoread more

I popped in here last week on a mission. My insane locks needed to be tamed! Gotta say, the place…read moreis cute...and spotless. Since COVID hit in March, I haven't had any professional hair maintenance. So I was scared. But I must confess - this is coming from someone who hates getting my hair cut even in the best of times- this place was great. My hair was shorn to the agreed length. The products used were excellent quality. The cost was reasonable. I will be back here for sure!

I am very happy with the pixie cut that Josie gave me last week! I hadn't been for a proper salon…read morecut in almost 2 years and I was quite nervous, but Josie talked to me beforehand and looked at a couple of photos I had brought and she did an amazing job. Reasonable price as well. Also thanks to Yelp users for helping me find this salon.

Had a mani and pedi today with Helene, who I have seen for years. Always an amazing job. I always…read morefeel relaxed when I am there. The staff are always great. My nails look amazing. Will be back in the near future!

Okay, the pros - it's a beautiful salon. The staff do a great job keeping everything clean and hair…read moreis swept up immediately. And the girls at the front desk are great - one seemed a bit new and stressed but was otherwise quite lovely. It's been ages since I got my haircut and it's been even longer since I have walked out thinking I've wasted my money on a cut. I called ahead of time and got lucky that they had a time slot open on a busy day. My stylist was a bit rude and a bit too pushy of the Aveda products in store for my taste. I'm already there getting my hair done, please ask me if I want to hear about it. Don't demand I need to purchase this product in order to have great hair. No offence but I can't afford to spend $50+ a month on shampoo or conditioner (hi I'm a student). After being told by my stylist that they didn't want to cut my hair any shorter than I had asked because "it takes time to shorten it up (whatever the hell that means)", I was pretty damn irritated. Next the stylist curls the bottom end of my hair (because it's what their other client likes) and I can safely say I hate it. During the entire hair cutting process, I keep talking to the stylist about my ideas and keep getting shot down. Great. Thanks a lot! So in short, if you like pushy overbearing stylists that will do what they think is best for you - this is your spot!

3 years ago I would have rated this place 5 stars. Aquilibrium was the best salon in Oshawa and had…read moresome of the top talent. Although the front desk service is still top notch, this place has high turnover and quality has gone down. In the past year I have gone through 3 stylists, because they keep leaving! I need stability people. Someone who understand my hair and what I like, so I can enjoy my trip to the salon. In the past year I have returned home with a terrible hair cut because none of the 3 hair stylists understood my hair. They didn't have the time to! If you can get a stylist who will stick by you for a few years, then I'm sure Aquilibrium will be a great place to go. However, based on my recent experiences they have turned away a loyal customer. The hunt for a new stylist begins!

I have only been to this salon once so I thought it wouldn't be fair to rate my experience BUT you…read morehave 1 chance at impressing your clients so..... The front desk is friendly, professional and is exactly what I would expect from my own establishment so kudos for that. Unfortunately, I will not return to this place because the girl who cut my hair ruined it. I should have known going with a junior stylist wasn't smart - you always get what you pay for. Additionally, she was cold and didn't say a word to me. Even when I tried to engage her in conversation she was very short. It was like trying to squeeze water from a rock. The salon is generic and like every other salon out there. I did not like the atmosphere at all. It could of just been me but the people there felt very "bougie bougie"

Pretty disappointing experience during my most recent visit to Civello Uptown location. I expected…read moreto come in for a relaxing hair appointment and come out feeling great and instead I got stressed and so upset I left basically in tears. I first made a hair cut appointment with Kimi last Friday, who did a nice job with my cut. I liked how she did the layering. I also made a hair colour appointment on Tuesday with Laura. I wanted to do a dark purple tint and had a bit of balayage from my last hair colour. I came with a pic of my ideal colour and said I didn't need it to be vibrant..just a tint where I can see purple would be fine. I was aware if I wanted it more vibrant I would have to bleach and make another longer appointment. So we agreed to just put dye over my old balayage. However, this is when my experience turned sour. I arrived after commuting well over 1hr by uber to salon. Only to find out that their water is not working. They said they only found out a bit over 10 minutes before my appointment so they did not call me. I was not too happy but understood that things happen and they did offer to uber me to their Rosedale location or reschedule and comp my appointment. I still really wanted to get the hair dye though. So they just dyed and hair dried in uptown salon but washed my hair at the blo bar salon nearby. When I was getting my hair dried I discovered that my hair is much more red than purple. Horrified, I wanted to get it redone. It was more burgundy than purple with a lot more red tones to it. Laura failed to tell me that my hair had warm undertones already in it and that it would bring out more red in my hair. I was not prepared to see so much red. I rescheduled with Rachel to get a hair toner or gloss. She explained about the warm undertone and said if she added blue toner or gloss it might tone out the reds but she would not be sure how it would turn out. She was super nice about it but her uncertainty made me change my mind and not do it. She was sorry I was so disappointed about the colour and just recommended I wait till it fades and do a colour correction at cost. So now I have paid for a hair colour I dont want and need to spend more money to get it fixed. Like it is not a hideous colour but it is not want I wanted or paid for. So everytime I look in the mirror I get upset. Overall, I have never been so disappointed after a hair appointment. I wanted to feel nice and left feeling upset. There was also another person at reception who was not that friendly either. She had brown hair tied up in a bun and wore glasses. She kind of gave me some curt looks and responses. Even Laura was there and saw me but did not even say anything to me. Side note, a collegue of mine was suppose to see Laura for a hair cut but the client she had before had to get their hair fixed due to a mistake Laura made and my coworker was left waiting for 40 minutes after her appointment time. She ended up being passed over to a higher up staff member. Just very unimpressed. I do not recommend Laura. If you go to this location anyways, try Rachel or Kimi UPDATE - After calling the salon, I was offered a full refund, which was very appreciated. However, I don't think I will return anytime soon. I feel like they could have dealt with my situation better. Everytime I think of this location it now just brings back bad memories.

Civello Uptown is always consistent. Welcoming and relaxing environment, perfect haircuts by Arian…read moreand highlights by Anya. I love the whole experience.

Very friendly and professional staff (the technician helped me was Adira)…read more Did a great job trimming my nails and cuticles, very careful and I love the result. *Remember to bring sandals if you are getting foot polish though.

I have been to this salon now twice for the same service. The first time I went I was schedule for…read more1030am and when I arrived at 1026am the doors were locked but I know I was early. So I waited outside cause the sign said opens at 1030. Que 1040am and the owner walks across the street. At first I was annoyed cause she knew I had a 1030 apt but my experience inside was great. I was treated super well. Second apt was fantastic. The shop is very small but it is a perfect size to make you feel comfortable and looked after. Prices are avg for Toronto. I am coming here because of a WagJag deal but now that I know it's a great place I'd recommend it to others.

The first time I had the pleasure of going there and meeting Dee who cut my hair 5 yrs ago it's…read moregrown to my butt I am so looking forward too seeing her again I been flying to Grande Prairie,Alberta every year to have my hair trimmed my former home.Ill wait too see Dee as I know she always always only cuts what I want no more I find the whole place is a wonderful bunch to be around!!

All the staff working were super kind and friendly! However, my experience began with me waiting…read morefor over 30 minutes past my scheduled time (I left work early to make sure I was on time). I got my hair coloured and was a bit disappointed. I spent approximately $200 on my hair (just getting it coloured-nothing else) and for that price, you want to love it! I showed pictures and described what I wanted but, after coming home, my family and friends told me it barely looked different and I have to say I must agree which led to my disappointment as it wasn't what I asked for. I was also charged for toners and other treatments that I wasn't aware were being used nor asked if I wanted them!!

In an ideal world, I'd be paying less than $90 for a haircut, but it's hard to find comparable…read moreservice elsewhere. Not only are the hair stylists talented and helpful, but the salon goes out of its way to provide a positive customer service experience with coffee, tea and treats. I won't get my hair cut anywhere else at this point.

disorganized salon, Visnja, the owner gives unsolicited advice, and criticized my hair style while…read morestill denying me service. I am sharing my experience to ensure that there is accountability for the poor service I received and because I feel there were ongoing issues with clarity and consistency in communication throughout the booking and consultation process. Before my consultation, I contacted the salon to confirm whether they could accommodate my hair type and whether ongoing appointments, including Saturdays, would be available. I was told that this would be possible, and I was also referred to a stylist. Based on this information, I proceeded to book and attend an in-person consultation. At the consultation, I attended in good faith, having planned my schedule and travel around what had been communicated to me. During the appointment, I was asked additional questions about my hair history and products. the owner indeed ordered me to carry out specific tasks including contacting my previous hair stylist in Nova Scotia to ask her about the hair dye, sending her photos of my products. I took the time to follow up after the consultation with the information requested, as I wanted to ensure I was being thorough and cooperative with what the salon needed. During the consultation itself, Visjna chaged her mind and said we cannot take you on Saturdays despite having already greed to do so prior to my consultation. So there was discussion about possible alternative appointment times, and I was given the impression that arrangements could be worked out if I was flexible with scheduling. I responded by being flexible and open to different days in order to make the booking work, even though this required me to adjust my original expectations. I accepted Wednesday, her suggestion However, after all of this, I was later informed that the salon would not be taking me on as a client. This decision came after I had already attended the consultation, provided additional requested information, and adjusted my availability based on what had been discussed. This made the overall experience feel inconsistent, as the information I was given initially and during the consultation did not align with the final outcome. My main concern is not that a salon may decide not to take on a client, as I understand that capacity and suitability can be factors in any business. My concern is that the communication leading up to that decision was not clear or consistent, which resulted in me investing time, travel, and effort based on expectations that later changed. After I shared my experience, I received a response from the salon suggesting that my review that my review was harming their reputation and questioning my intent in leaving feedback publicly. I found this framing concerning, as my review was intended to describe my experience factually with the communication process, not to attack the salon or its staff personally. I believe clients should be able to share feedback about inconsistency in communication and expectations without that feedback being interpreted as an attempt to harm a business. Overall, the salon lacks professionalism, respect for clients time, and poor and disrespectful attitude towards clients hair types ands tyles.