After today, it's hard to even give this business a 1 star review. Unbelievably rude staff. In over a year, I have never had a bad experience until two days in a row with Karissa. Bad enough to cancel my membership.
Day 1. While at the counter requesting to tan, she was snotty to the other employee who was trying to help me. Normally, they ask your phone number to bring up the account, look at past tans and ask if you'd like to use the same bed as last time. Yesterdays greeting was short and rude. Like why are you even here, what do you want and we have no beds available for you. At this point, I was a little taken back by the rudeness. It was busy and maybe they were overwhelmed so I went about my tan and chalked it up to just that.
Day 2. Same girl, same RUDE experience. Im standing at the counter and she failed to greet me, basically ignored me for a minute before rudely asking me what I needed like it was an inconvenience for her. Again, no smile, no friendly acknowledgement, no anything...straight and to the point, what do you want attitude. Mad at the world, don't care who or what demeanor. I was immediately taken back within the first 5 words she spoke. When stating I would like to tan, in a snotty tone she asks my phone number. At this time, I chose to point out her rude demeanor both yesterday and today. In most cases, an employee would apologize and maybe explain she's having a bad day, etc and we would move on. Nope, not in this case. She proceeded to tell me she didn't think she was being rude and began arguing with me telling me I was being a bitch, yes she actually called her customer a bitch. She also went as far as to point out my age, literally yelling at me telling me I'm 45 years old and she 21 and doing her job. WAIT WHAT???
First you call me a bitch and now you're pointing out my age?! Seriously, how did we just get to this point?! I really just wanted to tan! This escalated and got out of control very quickly. How and when is it ever okay for an employee to treat customers in such a manner?! She again asked what I wanted in her snotty tone and this time I fired back with I would now like to cancel my membership. She proceeded to express how GLAD she would be to cancel my membership like she owned the place. I asked for her name and to speak with management. She handed me a card, told me to use the email for cancellation and management.Then demanded me to leave. I tried to point out the way she way speaking to me and her attitude only got worse, she clearly could care less about the situation and told me to leave again.
Completely dumbfounded by all this, I stated both her and the situation is unbelievable and I left.
As a customer, I have NEVER came across such SNOTTY, RUDE, ENTITLED behavior at any business in this valley. Maybe she was having a bad day/week, but in no way is this behavior acceptable. I wonder if her parents own the business as this is the only way I can comprehend her disgusting attitude without worry of the repercussion. One employee created such a negative experience to the point of no longer wanting to do business there and she truly did not care. At the end of the day, I'm not even upset. More than anything, I feel sorry for this young girl and for the business as they lost a customer and she clearly has issues. read more