Was referred to this company from a mutual friend. Asked them to design and do the engineering for a deck. Pretty straightforward stuff. They had a preliminary drawings to us in a week and we loved them. We said lets absolutely go with those, please do the engineering. ...And thats where the train came off the rails. Apparently they got very busy which is a good problem to have as a small business. Unfortunately as the end user who may not be the biggest client in terms of cash flow, we were clearly put to the bottom of the pile. This was mid july when we started the process, our goal was to start construction by mid august. That date came and went, as did many others. By the time engineering was done, and we had chased them around trying to get answers and threatening legal action to break our contract we were miraculously given plans. Plans we took to the city who promptly told us we couldnt use them because of basic fire codes, and soil issues that (one would think an engineering company would know about, which is why we hired them in the first place). All in all incredibly frustrating. I will absolutely never use them again nor recommend them to anyone. read more