POOR CUSTOMER SERVICE! This is NOT a friendly place…read moreanymore! Especially if you don't LOOK just right to whomever might be SERVING the customer when you arrive! The website says they welcome anyone, but they don't, they really want to focus on law enforcement, which is perfectly fine, a business may do whatever they choose to do, but in a community such as ours which is FULL of Veterans of all types, and they all may look different depending on their experiences, types of service and what they've possibly suffered in their lives, maybe, just maybe they shouldn't be judged so quickly, maybe they deserve grace and DIGNITY. Doesn't their money, and their families money spend the same no matter what they may APPEAR to look like? I know our family will never spend another moment there AND will tell anyone we know how rude and judgemental this once friendly place where we watched a local blacksmith who appeared on FORGED AND FIRE show off his skills one weekend and hoped that the store would succeed and prosper....I love LEO, and Veterans, my husband was both, sacrificed many years for his family, Country and the State in which we came here from. He was treated with absolute disrespect, and so was my son yesterday, and all they were looking for was a holster, watched like they were there to steal something, made to feel like they didn't belong to their NEW branding... BUYERS BEWARE!!

Ok, it's my time to rant. Why do almost all gun shops give horrible customer service? My experience…read moretoday, has been repeated in multiple gun shops I have visited, I am ignored. Walked into THE BUNKER this morning, I was the only customer and I could tell that the clerk was on the phone with a vendor, and they were definitely discussing business. I expected her to at least recognize that I was a customer with a handful of money to give her, a nod of the head, a wave would have been nice. Or what if she told vendor, "Hey, I'll call you back in a few minutes, I have a customer here"? I walked around the shop four or five times, she knew I was there but I was ignored, so I left. This is a rule and not the exception when I enter a gun shop. Sometimes the clerk is talking to a friend or some old man, swapping hunting stories, there is no product on the table and as far as I can see, the customer is not purchasing anything, but I am ignored. I work retail, let me give you a few lessons on how to treat a customer. 1. Greet every customer within 30 seconds of coming in. When I am with a customer, wrapping up a deal at the counter and a new customer walks in, I say, "Welcome, glad your here, we are closing up this deal and I'll be with you in a few minutes" 2. Or how about this, you are showing a customer product when a new customer comes in, say to you existing customer, "Hey a new customer has just come in, let me greet him and show him where to go and I'll be back with you in a new minutes. 3. If some old guy comes in with no intention of buying, but just comes in to swap stories. say to him, "Hey, I would like to hear the end of your story, but first, let me help the customer who just came in." If I treated my customers like I am treated in most gun shops, I would be fired. Hey gun shop owners, I want to do business with you. I will ben pay a premium to help support your business. I do not want to shop at the big national retailers or on line. But if this crap continues, I will take my money elsewhere.

I would rate these guys zero stars if I could. I will never buy anything from them again. The…read morecustomer service is a joke...don't take my word for it, go ahead and try to call them right now...see if you can get anyone on the phone. HA!

Would have given this place zero stars if possible!!! unfortunately I will have to give it one…read morestar. I will say that I went in there a couple days ago and employees were not wearing their masks mask mandate was not being reinforced whatsoever!!!!! Terrible management!!!!! Masks not work properly, employees constantly not wearing a mask! Super disappointed

I just purchased a pistol from this company and will be a customer for life. Justin is a total pro…read more Knowledgable, helpful and super cool to work with. I'd never bought a gun long-distance and he made the process smooth and stress free.

From the owner: Specializing in high quality firearms and optics, catering to each individual shooter.read more

I starting buying all my guns here sense last July, great place great service, but about 3 weeks…read moreago or so, I took my brother there and he bought a 9mm 1911 and I bought two 1911 magazines colt. The colt magazine weren't compatible to my 1911 tisas. I went back and the gentleman did give me my money back but in the most disrespectful way possible. I'm not the type to stay quiet especially on moment I didn't create, but I like that place and it has ok prices on guns. I did bring it to his attention in a professional manner and left, but I'm done buying guns and taking friends there. That guy tried to seem like he cared, but he didn't...

I have done all my Firearm transactions here since moving to the area five years ago. The staff is…read moreprofessional, knowledge and always helpful. Excellent communication throughout all my transactions!

Just a bad spot in an area where there aren't many public options. I guess you could say Hole In…read morethe Wall is actually kinda like a glory hole... just gross inside, used up and all around not a good idea. You walk in and the whole front of the house is vacated, dark and empty. Then you hear a voice yelling from the back of the building saying "back here!" Normally I'd never put myself in a situation where I could get my kidneys harvested... but I was obviously packin heat and kinda enticed to see how it was all going to play out. Ultimately... the whole front area of purchasable guns pulled out of the building cause it was so poorly ran. Pay a few bucks at a private range and keep your ass out of a shittily ran public range that looks like a 58 year old heroine addict prostitute. ‍

I am happy to update my review of Hole in the Wall. There have obviously been positive changes in…read morestaffing and service which make this an enjoyable place to shop and to shoot. Their selection of firearms for sale is appropriate for a shop their size. Staff willingly searched for a handgun and quoted me a fair price. In recent months, Hole in the Wall has undergone some big changes in their floor layout and access to the shooting range, all for the good. 5 years ago I wrote a scathing review and I am glad to be able to update all of y'all and let you know that I will be returning to Hole in the Wall for future firearms purchases. I encourage you to do the same.

The owner put my background check in incorrectly, followed by putting a second check in illegally…read more Now I have a mess to clean up. I also did not appreciate her snide comment (reaction) to her own mistake. She was rude and lacked knowledge. Would recommend not dealing with this shop.

I was looking to trade-in two pistols and purchase of a new Chiappa pistol. Melody was highly…read moreresponsive to my inquiries and upon visiting the shop, Melody was extremely helpful in making this transaction happen with ease. Melody was honest and very fair with both the trade-in and the purchase of the new gun. Despite living in Seattle, the quick drive to Ellensburg/Kittitas was well worth it. Melody and Sure Shot is second to none with the friendly and upstanding service offered.

Super nice dude working the gun counter and had a great selection, everything you could ever want…read morefor pistols was there and their rife and shotgun selection was awesome. I went to get a knife but they dont take any type of tap to pay, which is the only reason I can't give 5 stars. Their knife selection had pretty much everything, but not a ton of variety in things. Lots of stuff at good prices though.

If you are looking for great customer service and guidance to the product that will that will best…read morefit what you are looking for, this is the place. Not only fit but at a reasonable price. If you looking for a friend in the gun business, look no further. My best advice is to to stop by on a Saturday and look for Mick. You will be glad you did.