I'd try one of the other Cincinnati music shops like Mehas Music. Willis has always been one…read moredisappointment after another for me and my family. I've tried to do business with them and have never been successful. They declined a brass repair of mine at one of their instrument repair locations which is now closed, but was very unprofessional about it. Last week my 13 year old and I spent several days choosing a new trigger trombone for him stepping up from his entry level trombone. We ended up choosing one on the Willis Music website with his middle school band instructor's approval and placed the order with Willis online late one evening. This was one within our budget and checked all of our boxes plus it was new...we thought we were going to need to take our chances on a used model. Credit card was charged. I woke up the next morning to my son still super excited asking when it would arrive, and that he had already been awake two hours watching videos and reading about it. I was really excited for him. Later that morning I received an email that the order had been canceled and a refund would be issued with no alternatives offered. They said it had been discontinued, but the manufacturer still makes this model just with a new backpack style case which is the one they displayed in their listing. They ended offering to get us that same trombone we had purchased (because it wasn't discontinued), but it would be $600 more than I had paid on their website the night before. They also assured me this $600 additional was a great deal. Such a scam and a waste of time. They certainly don't attempt to make things right in any way...unreal let down for my son. I wouldn't trust them and especially their website/online ordering. This also had our budget tied up in the authorization on my card for a week. We ordered a used trigger trombone on eBay, and will be taking it to Mehas Music to have it checked out, cleaned and any repairs.

This has been our source for instrument repair for years. The repair shop is friendly, reasonably…read morepriced and quick when there are time constraints. They also run a fabulous program to rehab old instruments and make them available to students who cannot afford one on their own. We're lucky to have this gem supporting school band programs.

I am always treated well anytime I've needed to visit to purchase something for my clarinet or when…read moreI had my son's trombone repaired during marching band season. They have a decent selection of instruments, with used options. I actually purchased my son's trombone here after renting for the first year to make sure he would stick with it. I love to support mom and pop places. Sure, it may cost you a few more bucks, but it is worth it!!! Love the friendly service.

Be sure to read all of their policies throughly. We signed my son up for monthly drum lessons,…read morestating that we could cancel any time. After two lessons he decided it wasn't for him. I called the location and they stated that canceling was no problem and that it was take care of. Two months later we are still being charged. Their manager finally responded, basically stating that it was not canceled because I didn't send it in writing. Because of her employees incompetence I am left with the bill.

Mitch came out from Tickled Ivories to tune my piano and did a fantastic job. It's obvious he…read morecares about his craft as he spent 3 hours tuning it (wasn't tuned for over 6 years). He also proactively fixed a broken wooden piece on the piano and didn't charge for it. If you need a piano tuned, Mitch is your guy.

From the owner: Just don't ask me to tune a fish...too many scales!…read more Piano Tuning, Regulation and Repair. Tuning all brands and types of pianos. I can tune pianos that other tuners pass on. I service your piano rather than try to sell you a new one. If another technician has told you your piano isn't worth repairing, contact me before you get rid of it because quite probably I can get it to sound good again! Over 20 years of experience. I use the latest technology available to give your piano the most precise tuning possible with a custom stretch created specifically for your instrument. Spinets to concert grands... student instruments to professional performance instruments... antique to brand new I tune them all!

I was browsing for a piano and went into the store. A lady named Cheryl and Kathy both helped me…read more They were very cheerful and very knowledgeable. I'm still considering a purchase and taking lessons. I'll definitely come back to Kathy's when I do!

I would not recommend Kathy as a piano instructor. She does not care about a child's feelings. She…read moreis more worried about being a perfectionist than the needs of the student. She belittled my child at every session. She should not be allowed to teach children. I wouldn't even give her a one star rating!

Showed up on time, very knowledgeable and professional. Piano sounds amazing, plan to schedule…read moreyearly check ins going forward. Absolutely would recommend.

From the owner: Bob is a certified professional piano tuner technician in Blue Ash suburb of Greater Cincinnati…read morePiano Tuning who is the piano tuner for the stars, musicians, piano teachers, students, hobbyists, recording artists, residential piano players, performance tunings, special events, public and private schools, churches, synagogues, major venues concert tuner in Southwest Ohio, Queen City, and Blue Ash, Ohio since 2001. Certified by Robert Perkins, owner and director of the Perkins School of Piano Tuning and Technology, Inc., Elyria, Ohio since October 2, 1992. Piano Life Saver system experienced installer of grands and verticals complete systems since 1995 to current over 70 installs. QRS Music Player Systems Pianomation 3 OT installer in 2017, 2023 PianoDisc Player Systems Prodigy 1 and 2 Upgrades and Installer in 1995, 2023 Steinway and Sons grand action workshop at the Steinway factory in Queens, NYC, NY in 2018 Piano Technicians Guild meetings and regional conference attended Erie, PA Major restorations grands, uprights, player uprights from 1992 to 2005. Full time piano tuner technician since 1992 to current. Professional Piano Tuning Lessons (private only) based on geographic location worldwide. Making piano benches and cushions. Special order piano covers Keytop replacement sets Action regulations Pedal regulation and installs Damper regulations Tone regulations and voicing hammers Cleaning keys, vacuuming interior Repair Restringing Replacing broken parts