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Tallahassee Ford

2.2 (119 reviews)
Closed 8:00 am - 8:00 pm
Updated 1 month ago

Services - Tallahassee Ford

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto light repair

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Recommended Reviews - Tallahassee Ford

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Current Experience: I brought my Ford Mustang in on Nov 24, 2025 10:15am due to the radio not working. Mike was my service rep. Mike told me the piece ($751.00) that was being put into my car would fix the issue and we agreed on the price. Dec 3, 2025 I received a vehicle inspection link which reflected almost $3,000 worth of service that Mike and I never spoke about. I called and spoke with Mike to ask why was the extra work done without my approval. I requested to speak with a supervisor and Mike refused to let me speak with a supervisor. Mike wanted to work a deal with him waiving some items and my total would be almost 1400.00. On Dec 15, 2025 I requested a call from Mike but never received a phone call pertaining to services and payment. Due to me just using Sunbit to complete repairs on my Camry and making the final payment, I was told by Sunbit to wait 24hr (Dec 19, 2025) before submitting an application for Ford. Mike never called me nor sent the Sunbit link as we both agreed. Jan 2, 2026 I received a text message stating Tallahassee Ford had made several attempts to call me and I would have to be billed storage fees. I contacted Tallahassee Ford the same day and requested to speak with a supervisor which was Eric. I explained to Eric how Mike failed to provide the link and approved services we never spoke about. Eric told me he would look into the situation and contact me by end of business Jan 2, 2026. Eric returned my called and admitted that Mike never attempted to call me and he did in fact do services that was not previously approved. I explained to Eric that I would be coming to pick up my car on Jan 3, 2026 due to the bad experience, the lies and I received a phone call from Ford asking did I want to sale my mustang. Eric gave me his cell number but due to him being off he told me to contact a rep that would be on duty. At 1p on Jan 3, 2026 I requested to pick with that individual but was told he was at lunch. I briefly explained the situation about pleaded with the receptionist to make sure he gets my message. The receptionist promised to follow back up with me within the 1hr. The entire day went past and I received no phone call. I called Tallahassee Ford and requested to speak with Richard the head supervisor. I explained the entire situation and how unsatisfied I was. Due to me being across town I told Richard I would be to Tallahassee Ford on Jan 5, 2026 Monday morning 8am to get my mustang. Richard stated he would be there and have everything ready. Richard even stated he would waive a fee off the bill. Monday morning at 8am Jan 5, 2026 I contacted Richard and told him I had an emergency at work and would be there later, he stated ok. I also requested Richard to go back and listen to the recorded phone calls of how Mike mislead me and how he refused to let me speak with a supervisor initially. I also requested Richard to listen to the recorded call of Eric calling my back stating everything I have experienced was intend true. Richard stated he would go back and listen to the phone calls and contact me by the evening. Richard never contacted me. I contacted Tallahassee Ford at about 5pm giving them a heads up that I was on my way to get my car. I requested to speak with Richard and was told he already left for the day. Once I arrived at Tallahassee Ford the receptionist told me that someone spoke with Richard and everything was ready to go. At this point I started recording with my Meta glasses. I encountered a service rep that gave me a receipt for the full price. I asked about why Richard didn't waive what he stated he would. The rep asked me what was it that he stated he would waived. As I went to explain the rep rudely cut me off. He pulled out his phone and said he would just call Richard which is what I requested in the 1st place. The rep stated Richard is at home with his family and wasn't answering. I requested for him to try again in which he stated no. He would not continue to call Richard. The rep stated Richard told him that I would need to come back tomorrow if I wanted to speak with him. I requested the name and contact to the person that runs Tallahassee Ford. The rep act as if he was going to get a card and came back and said he spoke with Richard and they were just going to give me my car back and for me to step outside and they would drive my car around. After waiting outside the rep came to me and stated my car isn't ready nor was it drivable. This entire interaction was recorded by my Meta glasses. I requested to see my car so I can document the condition it was in. The rep left with a technician and went behind the building. I contacted TPD and started walking around the building as well. I encountered them taking and removing parts and pieces out of my car the passenger side door was open with the technician bent inside. I questioned why would you attempt to make me pay and my car is dismantled. When the technician heard me on the phone with the police he stated

Waiting room
Gabrielle G.

I have had nothing but excellent experiences at Tallahassee Ford the last few years. Bill McKinney is one of the new owners and he has really made the place top-notch. Whether I am buying a new car or getting service, the customer service is exceptional. Everyone is knowledgeable, kind, helpful, and friendly. They have a wonderful shop with complimentary beverages and pastries as well.

Sitting in the service area outdoors because...well... it's covid time.

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2 months ago

This was one of the easiest experiences I have ever had with buying a vehicle. Michael Oliver was a pleasure to work with!

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3 months ago

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11 days ago

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5 months ago

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3 years ago

Business owner information

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Dale B.

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2 years ago

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10 months ago

Took over 3 weeks for my car to be finished and the communication is awful! will not be back.

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1 year ago

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Review Highlights - Tallahassee Ford

We were at Tallahassee Ford Lincoln when they opened Monday morning.

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Tallahassee Ford - car_dealers - Updated May 2026

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