I stopped at Totan's to replace the DLP set I bought there 15 years ago. I was greeted with a…read morefriendly hello and they listened while I explained what I was looking for. They are extremely knowledgeable and explained all the options available. I was then offered the best price on the set i choose. On the day of delivery, Mark and his team arrived on time and began by removing the old set, which was a monster. They then installed the new set and took the extra time to assure everything was working as I hoped it would. They were courteous and professional. I've returned to Totan's whenever I have entertainment needs and will continue to do so in the future! 5 STARS

Matching prices great customer service and they do it all! Install and setup. Everything went…read moresmoothly.

Isaac and Carlos were very professional. Installation was…read moresmooth and we are happy with the service. Now to try this new dishwasher!

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!

Can I give a ZERO??? Been a customer for Years. Purchased a number of phones and internet service…read morefrom this store. Now, will never walk back in that store again. Owner was RUDE AS you know what to me. I had an issue with my internet router going completely dead out of the blue within my 1 year warranty (had less than 6 months). Customer service told me that the store should be able to give me a new router. I called before I went, he confirmed they had 10 units, but told me I couldn't leave with on that day that he has to issue a return, wait for a unit to come in to the store in 3 days and then I could pick it up. Called customer service back before going to the store, they escalated call and was told by manager that if I go into the store and the store calls them (because they wouldn't have a long wait - I specifically asked) they would work with the store so I could get the unit replaced. I went in, he insisted I call customer service, said he had no other phone number he would have to wait to. He said he could generate a return but then I would have to wait 3 days for one to come in. I asked why I couldn't have one in stock and he keep the one coming in. I also offered initially on the phone to purchase a new router which the store told me I could not do because I could only have one unit in a home. But in store he said I could buy a new unit for $100. That I didn't qualify for the special price because I already had one. He got tired of my questions and waiting for customer service to read the rules and just told me to leave, go get internet somewhere else, he doesn't want my business. This after I asked him, how do we process the warranty replacement. He had one lady waiting, told me to leave and just started helping her. I'm contemplating canceling my entire metro service because of him and will be sourcing new phone service and internet service. In the end, customer service paused my current service (had to call back to cancel) added a new internet line and charged me for a new router (only $10 but I will be calling for a refund as my unit is still under warranty and should have been replaced for free). Now I have no internet for 3 more days (which trust me, I will be contacting customer service for a credit for those days as well).

Trash service and rude with customers. Take your business elsewhere. They sell faulty stuff and…read morefind ways not to replace or fix the items.

If you like your car, then don't go to this place for anything. The geeks started my car and within…read moreone second jammed the transmission into drive and then stepped on it. Who does that? What are these people working here thinking? Had to go 7 times to get a radio. Beware You have your warning.... heed

I went here to pick up an order and it went quick and smooth. I didn't have to wait too long…read morebefore someone showed up with my order. I haven't been inside yet but I plan to in the near future and will update my review then.

A A Garage/Warehouse almost in the middle of nowhere, that sells washers, dryers, refrigerators,…read moreovens, etc. At 50- 60% off list price. A landlord's paradise. Mostly everything is in fairly good shape, if not excellent condition. The owner told us that they get rejects from Best Buy, Walmart and other big box stores. They carry A LOT of Samsung appliances, which have a bad reputation of breaking down. And they also have a lot of GE (General Electric) which is not one of my favorite manufacturers, although I hear they are making a come back. There are though some LG's, Whirlpools, Frigidaires among other manufactures, but they seem to either get snatched up quickly or perhaps just rarely come in. The facility is not climate controlled AT ALL, so who knows how reliable the stuff really is after sitting in below freezing temps in January or boiling in July. Will post an update after our first purchase.

From the owner: we buy appliances and we sale appliances wholesaleread more

My wife and I are building a house with a mother in law suite also. When we walked in the store it…read morewas so overwhelming. They have so much to choose from. Then Jenna came over to us and asked if she could help us. We told her what we needed. She asked us what we liked . Then she showed us everything and went over everything with us. She made this to be very easy . Jenna is very knowledgeable of all the products. I would highly recommend this place and asking for Jenna.

I had a good experience at Grand Appliance. Chad was helpful and answered all my questions. He took…read morethe time to find what I wanted.

I was seeking to update my 2-channel system for my enjoyment in retirement. My vintage system,…read morepurchased in large part from Simply Stereo at their old location, was working fine but I was looking for something better. After answering question after question and really listening to my responses, Dave set me up with an incredible system. He matched a McIntosh integrated amp with a pair of Dali Epicon speakers and a REL subwoofer. He came out to the house, set-up the entire thing and even corrected errors on my video system. The results were incredible. I could not be happier with the component choices and the musicality of the system. It has a great sound stage. Daves interest, attention and willingness to take the time to explain things are second to none. This is the only place to go when shopping for high-end audio equipment.

Very knowledgeable and helpful staff. I wouldn't go anywhere else: fair prices, equipment for all…read moretypes of listeners.

OMG... drove a half hour to the Cricket store to pay may bill..on Larkin in Joliet Sunday February…read more23 walked in the door at 5:50 ..10 minutes BEFORE closing..And the rude unapologetic clerk said She cannot take my payment because the store was already closed!!I have been a loyal customer for over seven years I do not have phone service today for this reason and has caused multiple problems I'm very disappointed and angry.. The clerk should be fired or maybe cricket in whole does not care about their customers regardless I would not recommend them and I am changing my phone service!!!

Super awesome performance man thanks to Danielle the manager she help me get my phone I really…read moreappreciate her. Fast and awesome service!

Great employees here they greeted me as soon as I entered the door and it caught me off guard but I…read morewas cool with it. They helped me with a minor issue with my phone and they were pretty fast for it to be a busy Friday afternoon. I been with T mobile for 10 years now and have never had no complaints with them at all even when traveling to Canada but I use WiFi when out of the country.

Helped right away when we came in. Mo, our customer service person, was FANTASTIC!. So patient…read morewith our many questions, very helpful and so friendly.