Absolutely love this place!! Top dollar and super clean!! Stellar employees!! Above and beyond…read moreperfect

I donated once and when I went in the second time the staff there were confrontational because I…read moredonated at another center and they were asking the dates that I donated there last. I didn't have a calender in front of me so when they were throwing out dates for me I got a little nervous and wasn't quite sure the exact date I did. When I said yes to a date that sounded right they said I lied on my paperwork and that I was kicked out so they deferred me!! I made a mistake and they wouldn't even hear me out. They were EXTREMELY rude to me. They seemed like they wanted to find a reason to kick me out or something. Or they have the kind of attitude where they get a little bit of control they all of the sudden are smarter than everyone. They spoke down to me and made me feel less than their equal. I couldn't believe it. I even asked to speak to the lady that initially did my intake and they wouldn't let me. They just kicked me out right then and there. Wouldn't let me explain, or speak to a manager, NOTHING! Worst experience as a client/ customer ever! And I've been at other plasma centers. I was happy the first day but the second day was terrible. They basically said I can never come back. Im kicked out for life. Over a mistake.

I am so glad we have a Memorial Blood Center Downtown. For a gal like myself who works DT and…read moredoesn't drive, this is super convenient. Like most difficult things in life (going to the dentist, working out, getting a haircut), people are more prone to doing them if they are convenient. Marquette and 7th is centrally located, and accessible by skyway, too! The techs are friendly and professional, and always do a great job. Their new receptionist is really nice, though I miss their old one. Stop in to do a good deed, eat a tasty cookie, and grab some Taco Bell on your way back to the office. Also, have Jen draw your blood - she's the best!

Convenient location and friendly and staff. Everything is clean and the beds are super comfortable…read morewhich is much different than donating in some random place at other blood donation centers. I preferred them because of that and they are more local. Jen did a great job sticking me and if you are taking longer than 15 minutes, they will stop the donation. I was there for less than an hour total for my first donation.

Saving lives feels so good! (and don't even get me started about those delightful cookies you get…read morewhen you're done) The staff is friendly, and knows what they're doing (which is a big deal when it comes to sticking you with a needle). You can donate in honor of a specific Mayo patient that needs blood, which will then give them free blood (you don't even have to match blood types! they'll get what they need, just because you gave).

The nurses are the best and you can have cookies and Mountain Dew when your done! Score!read more

This company is a joke. The wait times are ridiculous and the staff make up stuff to get you…read morepermanently deferred. After 176 donations they decided to put me over a phone call trying to get answers to why I wasn't able to donate. The person I talked to on the phone was repeating the same thing and didn't take responsibility for their staff not doing their job. Horrible place that takes advantage of their donors time. Long wait times and poor customer service. I definitely don't recommend going here.

The wait line is always way to long. You all need more employees up front for checking in. The line…read moreshould not be this long. And one employee up front is wrong.

I came in on Tuesday, February 18th, and was sitting in the lobby for almost an hour. Waiting to be…read morecalled for my exam. Since I'm considered a returning, but new client. I tall man with red hair and a beard had come to the lobby and asked if somebody's car was in the alley, when in fact he was really wondering was somebody in my car while I was in the lobby on top of which he told me that I was to wait my turn? I didn't get appointments because they don't make appointments and he's very busy and he was very patronizing rude. And I will never go back there again. I'd rather go out of my way to go to another clinic. I do not understand what the point of having an appointment system on there Website is? I will never trust my healthcare to a place that treats their patients like that. That's absurd. There's no amount of money that would make me want to donate anything to a place like that.

I am a returning donor. The wait in line is 3 hours and then 45min to 1 hour to donate. At $45 per…read moredonation. Makes the wait less than minimum wage. If I worked today, I would have had to leave. $45 doesn't even fill up my gas tank in order to get here.

Gave blood here and had a wonderful experience from greeting to check in, from donating to…read morerecovery, the staff and facility were excellent. Upon entering, I was immediately offered a snack and drink. I was about 20 minutes early for my appointment and waited less than 3 minutes to be brought into the check in process. Check in was smooth, especially if you fill in the form online before getting to your appointment. My assistant through the process was great. Very customer focused. Making sure I was feeling ok. Making sure she accommodated my needs with regard to needle sticks and sight of blood. Huge array of snacks and drinks for your recovery. I actually stayed there a bit longer in one of their lounge chairs and finished my book. Great experience!!

Came here to donate blood yesterday and it was a really smooth experience…read more The place is clean and organized. There's a cute resting area with snacks, beverages, magazines, a fireplace, and comfortable chairs where you chill and eat cookies for 15 minutes after you donate. They also have a huge library of dvds for the people donating platelets which takes 2-3.5 hours. A regular blood donation takes about 30 minutes all-in. The nurses were really nice and will chat with you to keep you distracted from the massive needle in your arm, and my nurse brought me a couple of cranberry juices to keep me from getting lightheaded. She also did a great job with the needle, it was honestly pretty much painless! There's a free parking lot, same lot as the Festival Foods store, and they accept walk-ins but you can also make appointments online! You can donate blood every 8 weeks; it's a nice thing to do on a day off to 1. Be a good person and 2. Eat some free Oreos... so get at it!

I accidentally hit no on the questionnaire when it should have been yes, I immediately knew what I…read moredid the second I did it but there was no way to go back to correct it. I was then told I needed to wait to see the one nurse on staff. There were a number of people ahead of me waiting to get physicals, etc. so I had to wait my turn for this quick fix. Absolutely ridiculous! This needs to change so other personnel can correct issues like this?!

On February 3rd ,2026 I went for my first time to this location to donate plasma. After going…read morethrough the process I came across the last step which was getting my physical done by a lady. She welcomed me in her office and was told to get on the table for her to start( I have physical therapy limitations) that had prohibited from me getting on the table and was looking for assistance either by her or something like a step stool, but she didn't offer for any help not even physically assisting me. She stated there was no stools in the area and that at the very minimum I should try to get on the bed, these where also the same beds used for the lobbies that ifni cant get up in the office the lobbies would be the same. Then she proc not tell me that do to my phys diagnosis I wouldn't be able to donate because that diagnosis neeeds for plasma to be used as well. I stated to her I've had it all my life and 10 years ago I had given plasma with no problem. overall the experience was sadning considering that couldn't even something as simple as a step stool ( I'm 5'3) that step stool could have made a positive impact, but she didn't even bother going the extra mile. So I have people are in decent condition because they won't give you a lending hand. ( literally)