Everyone working today was SUPER nice. It was one of the smoothest experiences I had there. There…read moreweren't as many donors when I was there(very cold outside). Once the donors were all seated everyone else was cleaning and disinfecting. I appreciate that because it keeps all of us healthy! Thanks!

If you have a full day to just stand in a line and wait, this is the place for you. Only reason I…read moregive it two stars is because maybe one time out of the 100 times I have been here, I only had to wait 30 minutes instead of an hour. This place needs more people and someone to run the people. Even if they had a better system it would exponentially help.

BioLife here in eau Claire great great hospitality and Casey is one of the best stickers out thereread more

I work within the industry, have seen how Covid has ravaged our population, am well aware the need…read morefor donations and intended to begin being a frequent donor as BioLife-Eau Claire was a close proximity. I created an account, scheduled online, arrived on time and brought all correct forms of ID. Most of the check in process went well. Not yet having donating...TWO hours later, sitting with the THIRD technician, I advised her of a graft repair -thoracic aneurysm 12 years prior. Not technically a "Heart problem" as per one of the questions but she said I was not allowed to ever donate plasma. This didnt sound right. When questioned, she was unable to explain other than "Its on the list". No other staff on site for explanation. No redirection. Nothing. I was to leave. No donation to be given. This is simply untrue. I have been cleared for donating organs, plasma, blood etc. I am aware this technician lacks the medical knowledge/ability to offer more than "Its on the list we are sorry for your time spent here" (She was kind) but to NOT have an alternate route for communication is BEYOND dissapointing when the demand for donations is so very high. A negative reflection for this facility and company. I will be donating through a separate establishment and directing patients elsewhere as well.

Over the past several months the donation center seems to be understaffed. Canceled appoints and…read morereschedule appoints happening quite a bit. Staff seems to be running ragged even call center recommends finding one of the traveling donation sites vs this location. Staff was nice and did apologize for running a hour behind. Hoping things improve

I love this place because the employees love their job. Nobody really likes needles, but it seems a…read moresmall thing when you are helping people who live or die by donated blood.

I stopped in yesterday, Friday to make an appointment for new week, a double (Power Red) donation…read more I was surprised to learn they didn't have machines for the donation. Courteney said they were doing a mobile drive that day and to call the 800# to schedule an appointment, tell them I wanted to do Power Red. I left and called the 800#. Again I was met with: we won't be doing that kind of donation. I went home and found a mobile credit union drive that will offer Power Reds and have cancelled the original appointment and rescheduled my desired one. Thank you for your the information and assistance Courteney, much appreciated. I look forward to making a donation next week to save lives with my O- universal life saving blood!