The last few times I've come there is a several hour wait even with an appointment…read moreseems always understaffed

I showed up for a scheduled appointment; there are 12 of us in the review line and 37 in the wait…read moreline. I currently count only 3 techs in the donation area. if they are short staffed they shouldn't allow as many appointments. Once your logged in your committed; your choice is to wait for over three hours or lose out on your donation. Poor management.

Something very strange is happenning at this center. They keep telling me my protein levels are…read morelow when I know for a fact they are not, have even had it tested at a doctor and another center just to be sure. I made sure to eat plenty of protein and protein shakes aplenty for 4 days before donating and they will still say the same thing. Ever since they changed where they get plasma samples tested, it takes about 10 days meaning the samples have to be shipped and frozen for a long period of time. If ANY of the employees fail to refrigerate properly or quickly enough this affects the protein levels. It just doesnt add up. Also, 10 days to get tested? Come on.. Your costing yourselves money there Octapharma.. Also they need to hire more technicians to cut down on wait time, Being made to wait in line and THEN sitting waiting for more than an hour is ridiculous. The new beds are very uncomfortable as well, go back to the old ones. Its like the beds are designed to cause extreme lower back pain it makes no sense.

the team is great. slow in line. Parker is funny and does a great job. Jazman is a great team…read moreleader.

Clean facility with a majority of the staff, being professional and respectful. However, there's a…read morecouple individuals there who would rather talk to each other about social media versus take care of the people coming in to donate another major far is this place is for so many phlebotomist how come every single one of them, but three have blown my veins both times making it so I'm eligible to donate due to bruises. They need to have better train staff for people with all kinds of veins and skin types especially one lady who likes to dig her needle in and out in and out multiple times trying to find a vein versus asking for help. Also sucks because we were under the impression you get paid $100 each time but it actually goes to $40 each time but the money still pretty decent pays for some bills.

Had me sat for three hours while I waited to get a simple new patient setup done, purposefully…read moregiven the runaround by two useless women at the front desk who would disappear for fifteen to thirty minutes at time for no reason, and they constantly made me do pointless busy work so they could run off and be useless again, all while shitty AI generated music videos were playing on the TV in the lobby with no way to turn it off. I ended up leaving "early" (ha) without even getting my blood drawn, never had my time deliberately wasted like that before.

this place was one of the worst experiences in my life. management absoulty sucks and hr does…read morenothing to help when you have valid concerns, they just brush it off and tell you its all in your head if you do end up working here watch out for Angie curran she is a two-faced lying sneak who will say absolutely anything to get you in trouble. next you have to look out for maggie. she acts like a child. if you call out for being sick she will not talk or look at you the next day. she makes any of your concerns feel like you are just crazy for thinking it I had a printer fly into my legs which left a huge bruise on my leg and when I brought to her attention that maybe we should find a way to bolt the printers down she was like well it shouldn't have been left on the table while driving in the first place. no onto the assistant manager deambrah, she is very rude and sneaky. my first ever meeting i was supposed to have with hr because when I brought to Maggie's attention that Angie curran was not wearing gloves while sticking donors and or adjusting there needle in their arm when Maggie had been told multiple times that she has done it, I was on a drive when hr called to let me know we were having a meeting that day and that Maggie and deambrah didn't know that I knew about the meeting so deambrah sent someone to switch out with me and told them before they left not to tell me that I was having a meeting with hr. the work hours are insane you are guaranteed over time almost every day. if you make say like a doctor's appointment for after you are supposed to be off but then they need -

The payout and bonuses are usually great! A few members of the staff are awesome people indeed. The…read moreissues with this place is that they always seem understaffed! I come in with, at minimum, a 2 and a half hour pocket of time to donate here before work. Today, it was a little busy but there were definitely open machines with techs operating the sections they were in. However, it still took an entire hour before I was seated. Further, once I was seated I sat for 20 more minutes and watched 3 donors seated after me get hooked up to their machines to begin donating! Since I only had 2 hours this time, due to having a Dr's appointment, I actually had to leave right when a tech finally got to me. (At that point, I only had 30 minutes to kill and it takes me 34 minutes to donate. That's IF the tech sticks me correctly.) I was so aggravated, as I totally could've stayed in the bed asleep those 2 hours I wasted waiting and not even getting to donate. I do like this place. Just, the ridiculous wait times are, well, ridiculous! Maybe better working conditions and benefits wouldn't have techs quitting so often?

I love coming here in phenix city cause its close to my house and plus the empĺoyees make me feel…read moreat home especially Ms.Raesha she makes my visit a awesome one she is compassionate about her patients and she loves her job...

Had to take a BLS class so I'd be certified as I entered nursing school. The website says it is…read morecompliant with AHA standards. The American Red Cross course "basic life support for healthcare professionals" is not accredited at all by the American Heart Association. Do not waste your time or money.

I wish you would correct the hours on the website. I drove out there this morning to find that…read moreyou opened at noon, despite the site listing 9-5.