Something very strange is happenning at this center. They keep telling me my protein levels are…read morelow when I know for a fact they are not, have even had it tested at a doctor and another center just to be sure. I made sure to eat plenty of protein and protein shakes aplenty for 4 days before donating and they will still say the same thing. Ever since they changed where they get plasma samples tested, it takes about 10 days meaning the samples have to be shipped and frozen for a long period of time. If ANY of the employees fail to refrigerate properly or quickly enough this affects the protein levels. It just doesnt add up. Also, 10 days to get tested? Come on.. Your costing yourselves money there Octapharma.. Also they need to hire more technicians to cut down on wait time, Being made to wait in line and THEN sitting waiting for more than an hour is ridiculous. The new beds are very uncomfortable as well, go back to the old ones. Its like the beds are designed to cause extreme lower back pain it makes no sense.

the team is great. slow in line. Parker is funny and does a great job. Jazman is a great team…read moreleader.

Had to take a BLS class so I'd be certified as I entered nursing school. The website says it is…read morecompliant with AHA standards. The American Red Cross course "basic life support for healthcare professionals" is not accredited at all by the American Heart Association. Do not waste your time or money.

I wish you would correct the hours on the website. I drove out there this morning to find that…read moreyou opened at noon, despite the site listing 9-5.

Today is 02/12/19. Mr Horne, "the guy with the dreds", is the Mgr. today. Ricky is working the back…read morecounter and I brought to his attention that, once again, I'm getting skipped. I've come here long enough to know this happens, and normally don't say anything. This was unusually long so I say something only to have the same ol" everyone came in at once" and "these are new donors they go first - bullshit. All the workers have gone to lunch and the ones left are dragging their feet - chit chatting while 30 of us sit and wait. Mr Horne doesn't seem to notice anything. He's busy but working on his own stuff and just ignores the complaints - along with everyone else.

Terrible with people!!!! The employees get paid to stand around and talk to each other and service…read morethe donors when they want. Most times they are standing around talking to each other to hook us to the machines so when they are having a slow day it still takes them atleast 40 minutes to get you to a machine. Also they are RUDE to donors they have made me cry twice. I told management about it and nothing was done. Instead when I came back to donate again the lady was even more pissed. They are to happy to ask for help when it comes to sticking people. I was stuck twice by the same gal plus the she kept readjusting knowing she was causing to much pain. Then blamed me for her poor stick& it was poor because she even said she wasn't sure but was gonna stick me anyways

Clean facility with a majority of the staff, being professional and respectful. However, there's a…read morecouple individuals there who would rather talk to each other about social media versus take care of the people coming in to donate another major far is this place is for so many phlebotomist how come every single one of them, but three have blown my veins both times making it so I'm eligible to donate due to bruises. They need to have better train staff for people with all kinds of veins and skin types especially one lady who likes to dig her needle in and out in and out multiple times trying to find a vein versus asking for help. Also sucks because we were under the impression you get paid $100 each time but it actually goes to $40 each time but the money still pretty decent pays for some bills.

Had me sat for three hours while I waited to get a simple new patient setup done, purposefully…read moregiven the runaround by two useless women at the front desk who would disappear for fifteen to thirty minutes at time for no reason, and they constantly made me do pointless busy work so they could run off and be useless again, all while shitty AI generated music videos were playing on the TV in the lobby with no way to turn it off. I ended up leaving "early" (ha) without even getting my blood drawn, never had my time deliberately wasted like that before.

The payout and bonuses are usually great! A few members of the staff are awesome people indeed. The…read moreissues with this place is that they always seem understaffed! I come in with, at minimum, a 2 and a half hour pocket of time to donate here before work. Today, it was a little busy but there were definitely open machines with techs operating the sections they were in. However, it still took an entire hour before I was seated. Further, once I was seated I sat for 20 more minutes and watched 3 donors seated after me get hooked up to their machines to begin donating! Since I only had 2 hours this time, due to having a Dr's appointment, I actually had to leave right when a tech finally got to me. (At that point, I only had 30 minutes to kill and it takes me 34 minutes to donate. That's IF the tech sticks me correctly.) I was so aggravated, as I totally could've stayed in the bed asleep those 2 hours I wasted waiting and not even getting to donate. I do like this place. Just, the ridiculous wait times are, well, ridiculous! Maybe better working conditions and benefits wouldn't have techs quitting so often?

I love coming here in phenix city cause its close to my house and plus the empĺoyees make me feel…read moreat home especially Ms.Raesha she makes my visit a awesome one she is compassionate about her patients and she loves her job...

The staff is super sweet and they make sure you know what to expect and it really helps me…read morein-between checks.

Was coming to be a first time donor and had watched the consent video and filled out the form and…read morewas waiting my turn when a woman named Ouida came out, whom I had not yet seen before, and turned to me and told me I would have to go home and shower and get cleaned up and come back because I smelled bad and that it's a policy that they can't have bad smelling people. I looked at her shocked and said I showered less than an hour ago. She then asked me if I had walked there. I said no I had not and I can assure her that whatever it is she was smelling was not me. I am shook at her and how she just minimized and spoke down to me. I am a college professor and am wearing a clean plain back Tshirt and grey shorts. I drove there in my 2024 GMC truck. Where does she get off?!? DO NOT BOTHER WITH THIS PLACE, they will treat you like cattle to come in a draw fluids from. She is a terrible person. I called the corporate number and filled a complaint, they asked if I wanted to be transferred to a manager at the Auburn location..... SHE IS THE MANAGER!