I had a great experience at this Loft. You wouldn't have wanted more choices, quality, reasonable…read moreprices, sales, etc., and excellent customer service. Claudia went the extra mile to help me on the phone, and my husband in the store to pick out just the perfect blouse and a couple of sweaters I needed for an interview the next day. I would recommend this store to everyone. Thank you, Claudia and the Loft in Germantown, TN.

I LOVE THE Loft. I always know that I can shop at their store and find something…read more Unfortunately, not this time. I am from Houston and was in town visiting my twin sister for our birthday. I came with little clothing in hopes to find some cute things to wear in Memphis for the weekend. Of course, my first stop was The Loft. I will be honest and say that I have gained a few pounds this year and was looking for a size XL top and 16 jean. Again, never a problem finding these sizes....EVER. To my dismay and surprise, they did not have these sizes. I asked a store employee for assistance. This particular employee, whom I hoped would be friendly and helpful, began to tell me that "we do not have enough square footage for those sizes at this store". Okay, that's fine...I guess? I was a bit taken aback. And of course feeling very embarrassed and insecure when she announced this to the ENTIRE store....meaning, she was not quiet about it. Needless to say, I left my FAVORITE store in TEARS. A store who has been there for me for years and never steers me wrong....disappointed me. Shame on your employees. If anything, she could've had a little more respect for my feelings and have the decency to show some compassion. But alas, she did not. I will NOT be returning to this SMALL and BARELY ANY SQUARE FOOTAGE store.

Not a good experience and I noticed that they were selling fake product ... I am not sure what…read moretheir authenticity process is , but I would avoid this place .

I love this boutique. They always have something new. The sales girl Eden was a great help and very…read morekind.

Excellent service. I came in and was very specific with an outfit I was looking for (business…read moredinner with a client) and not only did they help me find a great outfit, they helped me find the shoes and jewelry to match. There were hand sanitizers and everyone had their masks on. Their professional services were exactly where ai expected White House Black Market staff to be at and they went above and beyond.

I had a very "Pretty Woman" moment in WHBM. I entered the store on a rainy evening when not a…read moresingle customer was in the store, yet still managed to receive minimal to no assistance. I was on the prowl for a dress. I had ordered a dress online, which of course didn't arrive until the day before a gala I was attending, and also didn't fit. The stress... On a whim, I stopped into WHBM and was practically to the register before anyone acknowledged me. One staff member addressed me, asked what I was looking for, and quickly handed me off to another sales person behind the register who refused to even look at me. The two then disappeared through a door to the stock room. Umm, what? I was in workout clothes and my hair was in a bun, so I wondered if they had judged me for that then remembered how ridiculous it would be for them to dismiss me because of that. For the record, I happen to have worked retail for years and know from experience that you never know which customer is going to drop some serious dough. I took a quick look around and saw a dress that caught my eye, but decided not to even try it on. I've made it a rule not to make purchases when I receive bad customer service, which has left me leaving quite a few Saddle Creek stores without bags, but that's another story for another day. "Big mistake. Big. Huge. I have to go shopping now." - Vivian

This was my first time shopping at this location. The store is super neat and clean. They have a…read morehuge selection of clothes and accessories. The styles are for work and play. Of course, I went in for one item and came out with multiple. The quality of clothes are great. I have been shopping with Ashley Stewart for a long time and most of the pieces I got from them have stayed in tact. They have a really good sale going on (they actually always do which is why I love them). The sales associates were extremely helpful.

I was a long time hater of this brand. The silly little whales and the whole "trendy, uppity,…read moreoverpriced" vibe really turned me off. Rolled my eyes, the whole thing. I generally hate clothes that are artificially high just because they have a certain logo on it. As I have become older, also a bit more prosperous, I have gotten past that to some degree. I do still hate big logos but have to come appreciate nice stuff in all aspects of life. I am also a lot quicker to admit when I am wrong. Vineyard Vines is now one of those places that I appreciate much more now. My first experience was at Tanger and got some great deals on some clothes, so I took the dive. My wife gave me a good bit of shit when I showed up at home with a VV bag. She can kiss it. I'll say this.... These threads do hit differently. They fit well, the fabrics are high quality, and it's just damn comfortable stuff. Additionally, talk about arriving and being blown away by service. That's what you get here, man. I am no longer a hater it seems..

Everything was great!Good marketing, helpful personnel and seem to like their job. Unusual in these…read moredays.

Don't go here unless you're willing to lose it all. I had to wait three hours. I was playing Roblox…read moreno Wi-Fi didn't go great. It's more boring than history class 10 times worse. What the fart? Shame on you!

Overpriced chain. $110 for a sweater with a reindeer on it? Are you kidding me? The quality isn't…read moreeven good! The only reason I'm giving it 2 stars is because the staff is nice...if you're well dressed.

my wife spends all our money at j Jill . I don't see a listing for the Laurelwood store where she…read moreactually shops but I guess the clothes are the same. she says they have a very good selection of the larger petite sizes. is that an oxymoron? she is short and fat and they still make her look like a million dollars. she says the salespeople are great and take a lot of time helping her put things together whatever that means, and help her find good things on sale so her clothes are almost free, which means she has spent a lot more than she intended. but she always comes home happy and says give it all the stars you can.

Terribly rude people working here. I came to do an amazon return and they told me that the Amazon…read morereturns were closed.. at 6:20pm randomly. This seems like they are just lazy and incompetent. Not wanting to do what they say they have posted which is accept Amazon returns.

I don't shop often but often come here for their deals. I just got a LOT of clothes for big…read morediscounts. I like the clothes here for me and for my wife. She likes shopping here too. It's nice you can return Amazon packages here, too. You get a coupon when you do.