Canceled our primary care patient status
My wife had surgery then a week later had other problems and ended up in the ER, she could not eat or drink. Her stomach and throat where in pain. had absolutely no appetite, we have a visiting nurse assisting her because if the surgery and she said my wife needed medication to help increase her appetite and drink, the nurse called Dt Talbots office and identified herself and the company she worked for and explained why she was calling. the first response from Dr Talbots staff was "we did not refer you so we can't work with you". The nurse was very polite and a little bewildered with the response she received and explained she was referred by the surgeon that they referred for the surgery, The response was still no. we cannot work with you.
Another person got on the phone mentioned the ER visit and said very sarcastically we have not set a follow up with them and didn't. Er visit was 5 days before. They did not offer assistance. They offered an appointment more than a week away. I requested something for her to help increase her appetite and set the appointment which was more than a week away.
people loke us. She then Raised her voice and said they shouldn't be subjected to talking to us. They didn't offer the appointment or assistance and hung up on us,
My wife is a 77-year-old patient and needed help until we could go to the appointment. All I did was ask for help for my ailing wife.
This is a very uncaring attitude that should not be tolerated with anyone attached to health care.
Dr. Talbots office has canceled our yearly appointments and dropped us from being primary care. Dr Talbot or anyone in his office contacted us
William Duffy - June 23, 2024 read more