This is a great store to have on Lahaina side. So if you're doing home projects you don't always…read morehave to make the trip to the other side. Plus this was my first time doing a buy online & pick up in store. Was super easy & made my shopping trip a quick one. Plus the employees are cool too. Will help if you need assistance finding something. I also got to use some coupons on my new cart so price wasn't too bad either.

This is an update to the problem I had a few weeks ago. The Lahaina Ace Hardware Store refused to…read moreabide by the emailed offer from Hawaii Electric / Ace and exchange my incandescent light bulbs for LED bulbs. It was a great offer, where Hawaii Electric wanted people to give up energy inefficient bulbs and use more efficient LED bulbs. Well, it's a great offer if the people at the store don't refuse to do the exchange and you have to purchase the bulbs instead. That's how it went down. I decided to write to Hawaii Electric and got a nice response from Kolia, who offered to investigate the problem. It took quite a while (like she had anything more important to do? Lol) but she finally got the message across with someone at this store that I should get a refund. Kudos to Kolia for her terrific attitude and efforts to get that straightened out. So, on the following morning, I returned to the Lahaina Ace Hardware Store. I didn't want to wait until the refund offer was forgotten. I asked for the manager (I had no "Karen" attitude) and Myrar came to the checkout. I explained my reason for coming and it was obvious that she had no idea that I should be getting a refund. Someone left this manager out of the loop. Fortunately, after some friendly discussion, Myrar agreed that I should get the refund after I handed over my bag-o-bulbs. Thank you, Myrar, for making this so pleasant. I'm leaving my rating unchanged, because someone left it up to me to convince this nice lady to do the right thing.

Whenever I do a job on island and forget something the couple who owns the store are more than…read moreaccommodating. Super nice people for sure. Aloha

Go see Albert for all your DIY needs or bldg construction stuffs!!! Goes above n beyond to fulfill…read moreyour request!! Thanx Albert

Tina went WAY above and beyond normal customer service to help us with our screen door project…read more We cannot thank you enough for your patience and service. You have exceeded all expectations and you were much more than "helpful"! We hope this gets into your employee file!!

Everytime I come in here there's 5 to 6 employees working the store but everytime there is only 1…read morelane open for checkout no matter how busy they r

Strong stuff... When…read moreyou get crafty many times I head to the hardware store as what I call beginner tools aren't just enough like I have my Dremel to drill, PVC pipes to make a photo backdrop, chains for a makeshift lock as being creative not only does saves you money but solves issues in the simplest ways that works. Today it was a simple just some acetone as I wanted to wipe off paint and the basic store bought stuff just won't do it and as small as this shop seems to be they do have it all and was very easy to find than the larger ones as it literally took me a minute to find it and a minute to reach to the register without a wait and was on my way faster than taking the needed pics to show off this great Kailua location. If needed staff is very easy to find here but as I knew exactly what I wanted it was okay and parking in the back is spacious with short walks to the automatic doors is just nice to have a quick spot to find exactly what you need without being lost as I finished my project so easily. Thank you!

My favorite local Hardware Store where "Customer First" is more than their saying!…read more It's in their doing! Customer Service is their passion! I always feel at home as I roam the aisles. There is always a customer service Rep nearby to assist if you end up wandering the aisles with a bewildered look on your face. lol! Honestly the Reps here are really friendly and always at the ready to assist in your honey due list or with answers for those projects that need a little more planning. Five Star Employees here with a great selection and reasonable prices. Military discount for all my fellow Veterans out there too!

FALSE LEADING PEOPLE TO THIS STORE IS ILLEGAL!…read more It's pretty stupid to advertise something on the ALAMAHA ACE HARDWARE website location when an item is not available to purchase (but shows plenty in stock). When you arrive to the store they tell you, "oh I don't know, the manager sells it, I don't know what time the manager arrives, he sells a little bit at a time." If that's the case, why does this store advertise on the website "available to purchase in store" if they're going to discriminate and decide who they want to sell to? False leading people into a store is ILLEGAL when the product isn't even available to purchase. False ADVERTISEMENT & WASTE OF TIME. Store policy has no respect for people's time & fuel prices.

This Ace Hardware store is much more than a hardware store! I don't really ever come here for home…read moreimprovement type of things like tools and paint -- which they always seem to be pretty well stocked on. I actually come here because within the store, you'll find a whole array of kitchen items and gadgets tucked away in a little corner. Growing up, I remember it used to be stocked with THE cutest Christmas items and decorations. I can't remember when the transition to kitchen goods happened, but adult me thinks it's great, lol. There are small appliances, high-quality knife selections, wooden utensils and plating, pots, pans, decorations and basically all the essentials that you would need for your home kitchen! You can also find some things here that you wouldn't normally find in other stores like an Ooni pizza oven, Japanese knives, and pretty tea sets. The ladies behind the counter are always so nice and helpful. On my last visit I was looking for items for an event and while I didn't find everything I needed, I found some cute bamboo tongs that were priced very reasonably. Other than the hardware, definitely stop in here sometime if you're looking for some kitchen goods too or maybe insulated Yeti bottles which line the wall at the entrance.

I would normally give this particular location a much higher rating but today I'm learning that an…read moreemployee felt that they could disrespect my fiancé by calling him "a little bitch" I don't know what type of training you provide your employees with but this by no means is a good example of customer service. All he was attempting to do was a simple exchange within 1 hour but hadn't located his receipt. The manager recalled him being there and completed the transaction. We do appreciate her support and later located our receipt. Sadly the manager witnessed this poor example of an employee and we are seeking to discuss this experience with higher management and/or owner of this branch. No Aloha given so no aloha returned. Do better!

We found what we wanted with help. The guy knew his stuff. Will be back if we ned anything else…read more Di close to home which is a great. Conner here ask for help if you need it. The staff is friendly and knowledgeable. The store is located in the back of the Haiku marketplace. Please wear your mask and if you have a large back pack you will need to leave it at the door. Also it was a windy day di the breeze just blew right thru the store which its great because its no A.C..

ACE is the place with the friendly hardware man. They got it all. Staff is very friendly and…read moreknowledgeable and funny. They remember you after one visit like the Ritz in New York... the paint is cheap and the lumber and potting soil is plentiful. The customers are local and friendly and the music is Hawaiian. They got everything but a small coffee shop where locals can talk shop and have a few laughs... and try out the BBQ grill and read all the weekly specials ... we need some entertainment and break up the routine ... as they got the space... Ace

Didn't get to visit the store, but I called looking for some marine parts. They don't stock those…read more The person answering was helpful and suggested other places that might have them. Much appreciated.

pono, handsome…read more helpful knowledge if you're reading this..... hollaaaaaa andnwonderful customer service by all staff

Been coming to this hardware store for many years. It's small, but they have expanded so there's…read moreeven more selection of useful items. If you live out in the country in Haiku, it's very convenient not to have to drive all the way into town. They have really good selection of garden supplies for organic gardening. The staff today were very friendly and helpful and loaded the stuff into my car for me. It's nothing glamorous, as the store is located in an old refurbished pineapple Cannery. So there's a lot of history here which makes it kind of interesting. People in Haiku really like to grow things, so tise store is very convenient and helpful for the community.

I think they've finally settled on a business name of Kula Hardware, though you'll still see the…read moreold school name "True Value" affixed to the rear part of the building. You can't miss the quonset hut that's been a fixture in the area for years. In addition to hardware, plants and gardening supplies, Kula Hardware also sports a small gas station and does household propane tank refills, perfect for an area that's growing fairly quickly yet has a lack of stores within the immediate area due to its accepted and expected rural-ness. The reason why we drive out of our way to come here is that they offer a better variety of trees, shrubbery, and seeds for sale compared to national giants Home Depot, Lowe's, and Walmart which are right in our backyard. We recently picked up an Ohia Lehua tree to plant in one of our yards. If you are looking for olive trees, this is your place! I was on a mission to find some of them back in 2007 right after our trip to Italy, and none could be found on the rock. Nowadays, they have plenty. They also sell different types of fruit trees including several varieties of apple and pear. OVERALL: Prices are competitive, service is friendly, and you're supporting local.

Service is terrible! Went today, lady who checked me out was rude and insulting. No spirit of…read morealoha here, won't give them my business again

Great service, conveniently located they generally have what I need. It's also nice to be able to…read moreget them on the phone to ask questions As a small business owner we're all shorthanded so I try to be patient when the sales team is helping someone else as I know they'll get to me as soon as I can Thank you, City for great service Kevin Mulkern Mulkern Landscaping & Nursery

The City Mill stores are locally owned home improvement stores located on Oahu. Founded in 1899 by…read moreChun Kun Ai, there are presently 8 locations: Honolulu, Kaimuki, HI Kai, Kaneohe, Mililani, Pearl City, Waianae, and Ewa Beach. Chung Kun Ai was its president until 1961; then his youngest son, David managed it until 1991; and now David's son, Steven, serves as President and Chairman, assisted by his sister, Carol Ai May. City Mill HI Kai opened in 1993. It currently sells furniture, lumber, building materials, key making, propane refill, paint, jalousie cutting, electrical, tools, plumbing, window screen service, and more. How did it get its name? Prior to WWII, Chung Kun Ai owned the only rice mill in HNL and the largest in HI; hence, the name City Mill. After the war, City Mill focused mainly construction materials, but kept its name. While it cannot compare with the size of the big box retailer hardware stores and may be a little more in cost, we shop at city Mill due to the following reasons: * Local expertise and service. Their staff is friendly and knowledgeable with the local unique needs and can offer advice and guidance on projects that must meet local building codes. While there were periods of staff shortages during and after Covid, we've found staff in their red aprons to be very helpful. For specialized projects and making of keys, hubby tends to ask older employees or seasoned workers, as they seem to know more and appear to focus on details. And when I was browsing through the aisles, several red-apron dressed staffed asked if I needed any help. Nice! * Community focus. City Mill partners with local community organizations and provides donations based on request. Via the Chung Kun Ai Foundation City Mill has given back to University of HI agricultural programs, Palama Settlement, Food Bank, churches, scholarships, and more. * Convenient locations. With 8 stores across Oahu, City Mill offers convenient access for residents and saves time and gas to having to commute to the big box retailers. * Curated selection. While City Mill's inventory is not as diverse and expansive as the big box retailers, its product selection is carefully chosen to meet the needs of homeowners. If you're undecided on what you're looking for, it's a good starting place to see what is available. They even have educational toys and inflatable pools (seasonal). City Mill also carries some of the home storage containers and kitchenware that new venture that the Ai Family started called Simply Organized in Kahala Mall. The layout of the store is well organized. * In-store pick up and delivery. Online ordering with in-store pickup and delivery make it easier to get its product. They also use the latest technology to track their inventory. * Community events. City Mill's Facebook page features events and promotions that highlight their products and connect with the local community. There are garden expos for demos and meet vendors, Father's Day Keiki workshop, anniversary specials, how-to workshops, product expos, hurricane preparedness, and more. * Energy efficiency focus. City Mill has partners with HI Energy to promote energy-saving products and rebates, such as water-saving tips. Hours of operation are daily from 7a to 7p. Located in the ewa end of HI Kai Towne Center anchored by Costco, Ross Dress for Less, and McDonalds, lots of free parking available that are shared by its tenants. As City Mill is by itself, parking is always available, esp when you have to purchase bulky items. You can use a separate exit when purchasing garden supplies or lumber. It is assuring to have a City Mill a couple of miles from my home! No need to spend unnecessary time and gas to drive to town to a big box retailer! And with helpful customer service, City Mill provides us with our home improvement needs. Support local!