I was disappointed. They were not up front with me regarding the ins and outs of what services they would and would not provide.
I signed a contract for granite (technically quartz) and installation for my kitchen. They also ripped out my formica. However, they did *not tell me a few things:
1. That the water needed to be shut off in my building (even though I emailed twice asking if this needed to happen)
2. That they would need to take apart the pipes/plumbing underneath my sink to install the new countertops.
3. That I would need a plumber to come over as soon as they were done with the installation to reconnect anything - which leads to number four.
4. That they would *leave the kitchen sink in disrepair when they left. I came home to my sink and my dishwasher pipes leaking, and my garbage disposal on the floor of the cabinet underneath my sink.
I called Augustin, the man in charge of the company, as soon as I saw water leaking underneath my sink when I got home from work (approximately five hours after they left my home). He was very defensive and repeatedly told me "I'm not a plumber and I'm not responsible for plumbing," to which I replied, "okay, then why did your employees take apart the plumbing underneath my sink and just leave it to drip?" This conversation went back and forth on the phone for about an hour on and off, until he came over with a friend to check out the mess. The same argument occurred inside my home for about another hour. He kept telling me he wasn't a plumber, which was obvious because of how they left my kitchen. He also asked how old I was, in an attempt to tell me he was older and that he had more life experience than I did, so I didn't know what I was talking about. After his friend stopped the leak, we were still arguing about the fact that I wanted him to pay to have a licensed plumber come over and to re-assemble my sink and my dishwasher. At the end of the argument, Augustine agreed to pay for the plumbing, and apologized, after I asked him to do so. I told him he was disrespectful as well. He and his employees did not make anything clear when I signed a contract with them for counter installation.
That happened on a Friday night. I froze my credit card, and let him know I would not be giving him the remaining balance that I owed him until we figured out my plumbing situation to see how much he would owe me.
When the business week began, I got an alert from my credit card company that Take Me For Granite attempted to charge my credit card three different times for the remaining balance. I emailed (I have documentation if needed) and let them know they would not be getting money from me until I figured out what the plumbing would cost. I did not hear from them until I submitted the plumbing bill to them and asked them to pay for it in full, and to subtract that amount from my remaining balance. They agreed to pay 66% of the bill from the plumber. I agreed. And said I would write a check, and would give it to them when they came over to anchor my dishwasher to the new countertops (another thing they did *not do for me when they originally came to install the counters). Two employees came over and did not use a drill to anchor my dishwasher. They instead used two metal clasps with adhesive, one of which was falling off when they tried to leave. I asked them to come back with a better solution. They came back with an epoxy of some sort, to secure the cheap metal clasps they used to secure my dishwasher in place (so it didn't tip over). I then gave them the check for the remaining balance (minus the 66% of the plumbing bill they agreed to pay).
I would not recommend this company. I felt as though I was not communicated with about the expectations about what they would and would not need/ what they would and would not do in my kitchen. And, instead of admitting guilt and apologizing, I was met with a very combative, argumentative owner who did not treat me with respect.
I also canceled my credit card they had on file, in fear of them attempting to charge my credit card for more money once they left with the final balance I agreed upon with them.
On a more positive note, the counter looks good, and the quality of the quartz is great. I just wish the customer service reflected their product. read more