I personally think it's important when we receive quality customer service to share it with others…read more. Retiring from from a company in Oregon Les Schwab tire centers after 25 years . World class customer service was expected from our employees & managers to our customers ‼ I have a Mercedes' S550 and Ernie & Alexa have what it takes to be attentive to the customers needs . We all live in troubled times and it seems quality customer is becoming rare . Not here at Express lube 1900 S 4th here in Yuma , Arizona . I could tell the employee's are happy and go the extra mile like I did and was trained to do . I was so impressed I felt compelled to take the time to write this review . Zero exaggeration I'm just sharing my experience. I drive 20 miles to come here and have a shop literally 6 blocks from my house that offer the same service !! Thank you , Jesse Norfleet Being a manager the hardest struggle was finding employees that seemed to care or even show up to work ‍ Ernie & Alexa you earned this review ‼ This is 2nd visit

Very nice staff, efficient service and fair pricing. Was in and out in about 30 minutes. Luckily…read morethere was no one waiting when I arrived.

Took armada in for a transmission service checked it over beforehand. They added to Lucas…read moretransmission additive that I brought in and a while later I was back on the road with new oil installed.

Great service and didn't have to leave the car. I will be back in 5k miles. Checked and adjusted…read moretire pressure and fluids.

*Had a vehicle breakdown on a Sunday evening outside of Yuma…read more * For one thing they are one of the few places open in the evening in Yuma... plus they were gracious to agree to check the car and repair even though it was close to closing time because they understood the situation of being a traveler thru. *Unfortunately, there was no easy fix... but they were on it first thing the next morning and was able to provide a thorough diagnostic assessment. *While the verdict was not music to the ears, they were upfront, did research for options and were honest in 'prognosis' *Estimated cost for services was not cheap and were standard to what you were going to find anywhere else (ie labor book time)... BUT: *The rating for this place is not due to price though they were great about finding alternatives and cost saving options. The rating is due to the incredible customer service and honesty/ integrity of their staff(we worked with Juan). *We appreciated the time he took to check alternatives and costs, the mechanic's honesty to not try to sell us on repairs that were not needed and the zero pressure to make a decision immediately. * I would highly recommend this shop in this location... and I hope this place keepstheir high standards of customer service and integrity as the staff here demonstrated with our first encounter with them.

Recently went there for a timing belt issue. Originally I thought they only did tires but I'm glad…read moreI took a chance and hit them up! Good customer service, etc al. They even started a Hot Wheels collection again (since my last review 6 years ago)!

I have been getting oil changes at Valvoline for years now, but this was my first time visiting…read morethis particular location. I have always had good experiences (it's why I keep returning to Valvoline) and today was no exception. When I pulled in around 11:20, I was immediately directed to wait behind one of the bays (all were currently occupied) so it was nice to know which one to go to. The staff was quick and I was not pressured to get any additional maintenance or products or air filters...etc (you know how these place can be, ha!... but not here!). Before I knew it my oil change was complete and I was driving off 25 minutes after I arrived (my oil change took probably 15 minutes). With covid regulations I was able to stay put in my car the entire time. I'd recommend this Valvoline for quick oil changes on the go!

Been going there for almost 40-years so for the most part, I've been satisfied. However, in the…read morelast three years, I've noticed a drop in the quality of service and the people that worked there. On one occasion, the service tech used a pride device and broke my air cleaner cover, and the air cleaner housing fastening point. the guy did it right in front of me and the manager. The manager didn't offer to make it right or to replace the part. I still go there, but I no longer hold this business and high regard.

The undercarriage of my friend's Toyota Corolla fell down. It was 116 degrees outside and I…read morecouldn't get under it to fix it without burning myself. We were so desperate to get it fixed that day since we were two hours away from home. I gave this place a call and they helped us out. Adrian the gm, had our car fixed within five mins with some zip ties. The cost? Free of charge. This is by far the most kindest experience I've received in a good while. I was about to go to target and get some zip ties to do it myself, but Adrian helped us out. Not even America tire would give us some help. Anyways, I'm forever grateful for Adrian and his team. It might seem like a small gesture, but he really did us a huge favor I'll never forget. Thank you!

Super fast and efficient. I'm in and out literally in minutes compared to the Dealership. That…read moreburns all your time and tries to get work done that doesn't need fixing. Tremendous value too.

We found this Jiffy Lube when needing an oil change. It looked like it had a long line trying to…read moreget in. Then, we discovered it was a Jiffy Lube and a car wash. The line to the car wash made it difficult to get into. You have to wait in line for the car wash to get around the building. Was we finally made the turn we had five guys giving us the oil change and ten minutes later it was done. Quick service and we got a free car wash. The car wash meant we had to circle around again to get back in line. Oh well, it was free. The wash was good for what we needed and a couple of guys at the end wiped the water off the windows. We had no complaint about the service even though the lines were a little awkward.

I went to Jiffy lube on 32nd st Yuma Arizona on 4/14/23 during the oil change an employee came…read moreinside and asked if I wanted my engine air filter changed showing me the filter I declined stating I would do it myself so today 4/19/23 I open the airbox to replace the filter and find about 2 handfuls of pretzels in the filter box what kind of bs is this jiffy, I have a photo of it I mean you can't make this crap up

This shop went above and beyond for our service. We absolutely recommend them for any type of…read morerepair or maintenance. Service done January 2026

TERRIBLE! I WOULD NEVER CONSIDER THESE PEOPLE FOR ANY REPAIR…read more 1. They will overcharge you for used parts invoiced as "NEW" Always double check the parts on your invoices and ask them for the part numbers! If you see them back stepping, it's not good. I found a $1,000 front drive shaft that didn't show up on any vendors website. When I called them out on it, he said he would have to call me back "Because their INTERNET GOT VERY, VERY SLOW" Once I spotted this, Their entire credibility went down the pipes. 2. Convenience Mechanics, what's good for their pocket, NOT YOU! They will pick & choose jobs based on what's easy for them. And even if you give them the job based on good faith. They'll still find a way to screw it up. I didn't need an oil change or air filter. I told them to focus on the rear main seal. 3. Failure to perform a basic "Oil change" My truck sat in their lot FOR OVER A MONTH! & when I picked it up. IT HAD NO OIL & THE OIL FILTER LOOKED OLD & USED! When I checked the invoice for the filter. It was the wrong brand. And then he asked me "What type of filter it was on" How disappointing. 4. Mishandling Parts on "Basic Connectors & Switches." I found a broken clip to the mass airflow sensor, something that you have to be-careful when removing it but their work ethic was brash, forgetful & clumsy. 5. Failure to Communicate effectively & verify working Jobs. Initially I called & texted to confirm the transmission job seal replacement was included in the price. And they said Oh yeah, don't worry about it that's already included in the price. ONLY TO DISCOVER THAT IT NEVER WAS! COME ON MAN! A $4,400 Job & they treated it like an after thought. 6. Lazy & Incompetent Mechanics. 7. SAFETY INSPECTION FAILURE. Before I rolled out their lot I asked them "Is the vehicle safe on the Road?" "Oh Yes! Everything was checked & inspected for safety" BULLSHIT! When I went to verify if everything was bolted & secure. I noticed the inspection cover to the transmission was missing. Leaving the inner transmission exposed. You could cause an explosion from the middle of the truck breaking it in half. And if your traveling at a high rate of speed, forget about it cause it's over! All for the negligence of their so called...."Inspection" When I asked them about it, they denied it. So I had to point it out again on their invoice until they finally admitted to it. He called it a minor forgetful incident. I said "For who? How about if it was your car, I asked him? Would you accept that service? No, he said, "I would not accept that service." Finally an Honest Answer I thought. In the end they took some accountability for their bad service and even bought me a new cover to the transmission. However, I still had to put it on myself cause they lost my respect. I managed to receive a partial refund from them, but I got the sense they were more angry than sorry. The vibes don't lie. The only reason why I got any money back was because I threatened to expose them. I had the Better Business Bureau, The Cities Safety Commission, The Bar for Auto Mechanics, I had everyone lined up on a list ready to roll and it was gonna be a huge negligence and endangerment shut down! I had the sheriffs office already in mind and everything. The threat was real. So once they took a serious look at their exposure they backed up and said "Alright buddy we'll give you back some money but... Please don't shut us down.." However I am a man of my word and I still have to put you on blast for your horrendous business practices. And remember if they did it to me, You bet your ass they'll do it to you! Being a Mechanic comes with a lot of genuine public notoriety & when they're doing sketchy work, it's only gonna come back to REMIND YOU! SO HONOR YOUR WORD & STAND WITH INTEGRITY WHILE SERVNG YOUR COMMUNITY! IF OTHER BUSINESSES HAVE PROVEN TO DO IT, WHY CAN'T YOU?

I needed an oil change and new wiper blades. So I got a great price for the oil change and the…read morewipers. They even put the blades on for me and in no time at all, it was done and I was on my way ! Excellent service !

I called to see what time the auto center closed. I was told 7. Here we are at 645 and told sorry…read morewe are closed. Not to mention workers just standing around doing nothing. For a corporate company this is unacceptable. And it's not like we were asking for a service. Just needed a battery test that takes less than 5 minutes