From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Hollins.

Tire was screwed and they fixed it in a timely manner. Friendly customer service. I will return…read moreagain.

Service was awful! Didn't have the courtesy to call us back on an issue they created ! My husband…read morehad to hound them for over a week to fix a problem they made when doing a simple Inspection! He even had to buy the part as they were so lame trying to "look" for one. Their communication was awful amongst themselves as well as us. Never again!! I would give zero stars if they allowed it!

I have been going to Porter's Automotive for years now and they are the sweetest, most honest and…read morecaring people! They take genuine care with making sure the vehicles they are brought are up to standards and safe. Mr. Porter is always so kind when my dad and I bring our cars in and they are genuinely wonderful people! I highly recommend them anywhere! Thank you, Mr. Porter and Porter's Automotive for all your kindness and care towards your customers and their vehicles! You are forever appreciated!

I was in desperate need for a dead inspection sticker and I was greeted with kindness and curtesy…read moreand professionalism on the phone and they worked me in and they were finished in no time and I highly recommend this automotive shop for light to heavy tasks and very reasonable. Everyone has a great attitude and they were friendly with thier co-workers as well. Nice atmosphere.

Ian and Associates were awesome and thorough. You stay in your car while they service your vehicle…read more Great for me since I use a wheelchair. I will definitely keep using their services!!

I got an oil change for my 2006 Nissan Altima. Excellent service and they're fast. Gave me…read morerecommendations for my next service. Highly recommend.

I was helped by a dashing young gentleman, Damien. We chatted for a bit about our first jobs, what…read morewe liked about work and what we didn't. I was trying really hard to be in and out of there, didn't want to miss dance practice! I could tell that he is an expert at handling frustrated people. Paying for vehicle repairs is often a serious stress point. He was able to control the tempo of the conversation in an empathetic way and bring us down to a speed of calm. It didn't hurt so much to pay the bill after that. It was probable his bartending experience gave him that skill.

Made an appointment for tire rotation and was waiting at the Front Desk for over ten minutes with…read moreno one assisting me. I go to the service area and ask for help and the guy was rude and was not helpful at all. Very disappointed.

Avoid this Peters Creek Road location for oil changes. Recently I had the oil in our 2017 Subaru…read moreForester changed here, and the next day the car overheated and sustained engine damage after the oil leaked out. Our regular mechanic examined it and took pictures showing that the oil filter had not been re-installed properly in the oil change -- there were two seals under the filter instead of one, causing the oil leak in our mechanic's opinion.

I was told they did inspections until 3:30. I drove down and around 1:30 I was told I was in line…read morefor the inspection. They had a 30 min lunch and I was next, so I waited. After 20 minutes of waiting they sent someone else out to tell me they weren't going to do my inspection. No explanation just they weren't going to do any more inspections. A waste of my time.

State inspectors are either incompetent or ripoff artists. Went there twice in the last 10 years…read moreand they told me things needed fixing that did not and I know because I am a former mechanic. Stay away they'll steal from you

Wayne is an amazing human being. Exceptional service and amazingly affordable! He treated me with…read morereal kindness and respect, explained everything clearly, and made the whole process easy and stress-free. It's rare to find someone this honest and helpful these days. I will definitely be coming back here for any future tire needs.

Wayne is a great guy. I wasn't able to get anything done because of how busy he was but he was very…read moreunderstandable and helpful. If I got up early enough i'm sure he would've been more than helpful for a great price

I will never be taking my car back here and I recommend avoiding this dealer at all cost for…read moreservices. Took over a month to address the issue with my car, incorrectly diagnosed it once telling me it was done, made me take a bus an hour out to Roanoke, only to tell me that they hadn't actually fixed the issue. Then still took them another week to resolve it properly.

Called about my airbag not working at it being covered under a recall. Asked when I could have an…read moreappointment and the phone operator said July 17th then laughed audibly over the phone. It is may 30th. She laughed because I'm going to be driving for a month without my airbag. Awful service. Hire more people if you're backed out by over a month. Clearly something is wrong with this dealership..