Avoid this Peters Creek Road location for oil changes. Recently I had the oil in our 2017 Subaru Forester changed here, and the next day the car overheated and sustained engine damage after the oil leaked out. Our regular mechanic examined it and took pictures showing that the oil filter had not been re-installed properly in the oil change -- there were two seals under the filter instead of one, causing the oil leak in our mechanic's opinion. read more

Jiffy Lube - Auto Repair Near Me - Roanoke, Virginia

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I was told they did inspections until 3:30. I drove down and around 1:30 I was told I was in line for the inspection. They had a 30 min lunch and I was next, so I waited. After 20 minutes of waiting they sent someone else out to tell me they weren't going to do my inspection. No explanation just they weren't going to do any more inspections. A waste of my time. read more

We were out of town when our check engine light came on. The technician informed us that the spark plugs would need to be replaced. Only after getting that work done did the engine start stuttering and misfiring. It appears that the spark plugs that were replaced were faulty or installed incorrectly. When trying to call this location to discuss the work done and get proof of the warranty the technician said we had on the work, the call went immediately to the voicemail inbox, which was full and therefore we were unable to get in contact with anyone. Incredibly disappointed with the service at this location. read more

These are a great group of men who work at this establishment. Their quotes for service were on point. I am thoroughly pleased with the way I was treated and the services provided. I will continue to use this Jiffy Lube in the future. read more

Waited 4 hours to get denied inspection over the smallest crack on a windshield I've ever seen. The freaking new inspector here is scared to do I'd job and only works for a paycheck! Don't even waste your time with these guys read more

Im leaving a 3 start only because the workers was very nice and seemed professional however I don't think I'll be coming back to this place due to feeling like I was promised something that wasn't followed through with. I feel like I got way overcharged I understand it's a business and they have to make money but for what I needed done it was ridiculously pricey and I was told that since my parts for what I needed was expensive and it's right at Christmas time I was told that the general manager approved to wave Labor fees however when I got home and looked at my recipe I noticed for spark plugs alone $170 I've never in my whole life seen spark plugs even get close to that so I had to be charged for labor. Good people but way overpriced. read more

I'm going to echo some other reviews. If you're a woman or not a local, they're going to overcharge you. An oil change at Jiffy Lube is NEVER $90 unless they're scamming. Heck, an oil change at the dealership is only $50. Also, the manager Lamar was extremely inappropriate with his behavior. Would like to speak with the owner directly about it. I'd also like a $40 refund. read more

I'm new to the area and needed a car inspection- I made the unfortunate mistake of going somewhere else first (The Lube Center, don't go there!). I spoke with Scott- not only was he extremely professional and knowledgeable, he was kind! He erased all of the anxiety and fears I had after my horrid experience at the other place, and genuinely just made me feel welcome here! Thank you, Scott! I will 100% recommend this place to anyone I know in need of a mechanic! read more

I don't really ever take the time to write reviews but they are rude ! I pulled up and three employees looked at me and didn't come to my car to ask what service I wanted nothing . I literally just sat there for two min . One guy smoking the other just walking back and forth . No other cars were in the parking lot or in the garage . Finally I start to pull my car up some more thinking because it's raining they didn't want to come out in it. Understandable. But even then, no guidance on if I was good to pull forward or not. Then I get in my car and they scrape off the old jiffy lube sticker halfway and left the residue on the floor . What's the point of vacuuming my car just to scrape it and leave that in the floor of my car . I didn't notice that until I drove off and I was beyond pissed. So I drive back to speak with the manager . And he smirks the entire time I'm speaking to him like it was funny or some kind of a joke. He says he doesn't have the scraper because it's locked up somewhere and the girl used her nail . I would rather you tell me you can't do it because you don't have the tools than leave that mess on my Window. He offers to fix it but how will you fix it if you didn't have the tool before how do you have it now ? I tell him about the mess and he makes an excuse maybe she didn't see it and I've never had an issue out of her before . Then with the same smirk ask me what he can do for me and at this point I want nothing cause you clearly find it to be funny anyways. It's apparent he won't do anything about it because he seemed to think the situation to be funny . read more

Jiffy Lube - Auto Repair Near Me - Roanoke, Virginia

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Expect unauthorized services and charges. I recommend going somewhere else. Save yourself the headache.

A few months back my boyfriends car had issues with the turn signal we took it here and they informed him that they didn't know anything about it to take it somewhere else. Then yesterday his clutch started going out he had the replacement ready to go and they quoted him $570 for labor. Expecting that it would be done TODAY we took it and left it overnight. At 1:28pm they call and inform him they didn't even start it because he was misquoted. Instead of calling this morning or saying something when he brought it he is now in a bind with work having to take it somewhere else because once again they have no follow through and are incompetent! read more

BEWARE Terrible experience. Could not have been worse. Stephanie B. who handled my service was very rude. I was told on the phone that an oil change was $39.95. When I arrived, Stephanie told me that it would $95. I had to *haggle* her down to $50. When I received my receipt it showed that I had declined many complimentary services that were never mentioned to me in the first place. Will never go back read more

Don't come here if you are a girl. Certain workers here like to over charge and harass you. I've already sent a notice to corporate about it too. Not okay and totally unprofessional. read more

We pulled up for a unscheduled appointment, and immediately got into the bay. Lamar checked us in....and gave us GREAT service! The staff was really friendly...and we were done in a "jiffy"! read more

On Tuesday I got my oil changed at this location. I smelled a burning smell that Wednesday and Thursday I thought was my surroundings as I drive 45 miles each way to and from work near big rigs. HOWEVER the smell was terrible today to the point I felt light headed. Even my partner noticed the smell when I pulled up home. We popped the hood and lo and behold YOUR technicians forgot to put the cap on the engine. I may have engine damage now, and my engine needs to be cleaned. read more

Got oil change last month engine blew no oil in it tried getting touch with owner gave me bogus website. They are crooks mechanics don't even know how to change a turn signal bulb. Getting ready too send car to dealership. Don't recommend Peter's creek store too anyone all they do is play there. read more

Went for a state inspection and oil change. Got me right in, then it turned into an hour. Then two. Slowest inspection I've ever had. After all was said and done 2 hours later with a bill of $115+ read more

On 09-24-2022 I went to Jiffy Lube. I've been noticing that when turn my wheel, my car makes like a popping sound. They told me it was my CV shelf they let me know how much it was going to cost me as well as when to come in. after the assistant manager walked away one of the employees name Jamie i believe that his name. He came up to me saying. he can fix my car the same day on the side. That was my biggest regret moment. After he fixed my car not even 6 days later my car was leaking transmission fluid. He came back to look at it he called himself fixing it. which he knew for a fact he f***** u*. when he put in my CV. Now my car is sitting at another shop I took a loss of $500. On top of that he even took $30. When I asked him about it he keep wanting talking around it like im tripping. I'm just giving everybody a warning if you go to Jiffy Lube on Peters Creek road be careful who you get to work on your car because they have employees there they don't know how to do their job and they are some thieves. SMFH read more

It doesn't get much worse than this took my car for inspection after a list of things wrong I said fix everything but windshield wipers and tires. $150 plus without tires or wipers get those some place else. Come back 4 days later to remove rejection sticker guess what these clowns come up with something else and to no surprise they can fix it. Really??? I'm not even sure that's legal we will see what the state police think. However WOMEN beware or bring your own lube just say no read more

Dropped by today for an oil change. Four "open" signs on the front (each of the bays), an "open sign" in the front window, two cars in the back. All of this was at about 3:00pm on a Thursday. Nobody there. I called, no answer, not even an answering machine message of any sort. Front door was locked. Kind of hard to get service done if you unexpectedly close up. I went to one of their competitors. read more

So I've been to this jiffy lube a number of times, was always treated fairly well, the staff courteous prompt and helpful. Today I show up and stop before pulling in as I typically do waiting on a verbal queue from staff to proceed. I got my verbal queue in the form of being shouted at a a staff member I've never met before screams "Pull it over on the side of the building", actually it was surreal enough I didn't realize he was actually screaming at me. Then another worker came over to greet me and ask what I needed, than proceeded to politely ask me to park it next to the building. It was at that moment that I realized the other dude was screaming at me. No problem, I did just that. Meanwhile I wonder how bad someone's life has to be to feel they have to lash out at complete strangers. Hmmm, as I was waiting to checkout, I heard someone say to a Co worker, well you can go home too, and thirty seconds later I heard tires spinning, rocks flying and engine racing as the employee obviously ended his workday abruptly. I don't even know if it's the same employee, just know the whole experience started mildly stressful, ended with a bit of excitement and thought someone might appreciate the story. You're welcome. read more

Very fast service every time I go. Everyone there is friendly. My husband and I both have taken different vehicles there and have been satisfied with the service and speed so far. And they have not messed anything up. read more

On Peters Creek road this morning jiffy lube very good service thank you very much and I will come back again definitely

Went for a regular oil change and asked mechanic when I pulled up and he said $39!! I didn't really like the price because it was more than anyone else but said ok and when they was done they charged me $52 for a regular oil change!! They said that my car took a special oil filter!! It was a 2001 Ford Focus and it's a standard oil filter!! What a con!! Called corporate office and they told me that someone from that station would call me in a few days and nothing!! Tried back after 3 days and corporate office said they would send them a email and have them contact me!! We will see what happens(probably nothing since they have their money) read more

I do my own vehicles. But I have 4 fleet vans I take to this shop. Only place I go for oil changes. Customer service is perfect. Just the right amount of friendliness and sense of urgency. Always make sure I'm happy before I leave. read more