These people are very busy but do their best to fit in emergency situations such as I experienced…read more I would recommend this place in a heartbeat. If I had to say anything negative at all it would be that the people who check you in could be a little more person able. The guys were a bit gruff and made various customers including myself feel like a big inconvenience. Listening to the complaints of short staff and managerial indifference of its employees should be discussed out of customer ear shot. But, having said that they did get me in to replace my blown tire in about 2 hours. My wife who is 75, stood outside with me in the heat with 2 dogs because the waiting room inside was full. They might want to consider expanding the waiting room. Eventually we got the car back and although the transaction had no friendliness to speak of, they did take care of me and we were on our way. I still appreciate the effort of all concerned. Guy and Elaine Hartford of Ocala Florida

Jose and Richard were excellent with the customer service. Jose checked my tire for me and filled…read moreit up and sent me on my way as for Richard sold me the tire a week prior.

Called at 11am and asked if there was availability for afternoon oil change. Told yes, agreed on…read more2pm. Dropped off car at 2pm and was told they would call when ready, didn't appear to be busy. I called them at 4:45 because they closed at 5pm that day and hadn't called yet. Two rings then dial tone. I called again, employee picked up this time and said too many customers ahead of me. He asked if I could get my car tomorrow. I said i couldn't and this should have been explained to me when I first called at 11am or at 2pm when I dropped off my car. Employee said it would not get done and seemed unphased. Got a ride up there and got my key back. Waste of time, pissed. Do not go here.

They give you a price depending how you look so be careful cause they are thieves. They gave my…read morebrother an estimate to repair his a.c. for 4000.00 we went somewhere else and got the repair for 350.00 big difference bad business stay away!!!

Outstanding Customer Service! The Manager does a great job…read moreand also helps out at other locations when they need an extra hand. It's the only place a go to for an oil change.

I stopped in for a quick oil change. The guy was friendly and pulled me straight in the bay and…read moregave me a cold bottle of water. You remain in your car while they work. They check out your vehicle and tell you what it needs. It takes a little longer than 5 minutes but it's quick and not expensive.

Everything was done perfectly and professionally our 2020 jeep gladiator has a valvoline oil change…read moresince we got it at the one on 17th st Javier was awesome and explained everything perfectly

Amazing customer service always smiles when being greeted in. BUT why isn't there any Air…read moreconditioning in the lobby. Thankfully I didn't bring my baby and need to sit in an air conditioned environment while my vehicle was off. Side note/ corporate if your AC wasn't working I'm sure this issue would be resolved while sitting at your desks but these hard working men don't have a functioning AC for when they come into the lobby for even a break?

"I stopped by around 8:20 a.m. for a slow tire leak. There were no vehicles in the service bays,…read morebut I was told they couldn't even property inspect the tire with soap and water because three appointments were arriving in about 20 minutes, and the next available appointment was 2:00 p.m. Since I had to work, I couldn't wait. I understand shops have appointments, but I was disappointed there wasn't an attempt to fit in a quick inspection or offer another solution. I'll be taking my business elsewhere."

Easy to schedule an appointment. Quick, responsive and attentive service. Conveniently located to…read moreThe Villages. Would highly recommend.

Had to take our 2018 Nissan Frontier in for another Full Synthetic Oil Change after a year. Decided…read moreto have a few things done, which included Brake Fluid, Differential (front & rear) and Transfer Case. On the phone, the employee quoted me under $600 with a Transmission Fluid Flush, not including the extra oil; however, when I arrived and decided against the Transmission Fluid, they quoted a similar price. Realizing they didn't factor the Military Discount, they said they would input that. Initial they said it would take about 2-3 hours, but finished in 1.5 and that is with the inspection, which does concern me. Either way, I left and later reviewed the bill and noticed nowhere did it mention the Military Discount. After speaking with the employee again, he explained the system would not allow them to input it, so they just discounted the cost of the other services to make up for the difference. This indicates they could do better with their communication. As usual, they did recommend other services, which are in line with the manufacturer suggested maintenance, which I decided to do next time and didn't pressure me. During a previous visit, they suggested an engine air filter replacement on a K & N, which is washable and lasts the life of the vehicle, so that raised an eyebrow. It's funny how most businesses, including vehicle maintenance establishments tack on extra fees for Convenience?

A year and a half ago they replaced my steering boot and axle but screwed it up by installing the…read morewrong size. After losing transmission fluid and the car having to be towed, they finally installed the right part. The manager at that time apologized and said the next time I come in for an oil change, it will be on them. Fair enough. Except... This morning I went in for an oil change - crickets. No record. Plus they charge $6.90 for shop supplies and $2.43 for a "convenience fee". And they compute the taxes on all of the above. So the $59.99 oil change became $74.52. I call that deception, along with their forgotten promise.

As a young female, oil changes and work on my car has always been a spot of anxiety for me. at…read moreother places (like dealerships) I've waited hours and been hassled with up-charges. But at this Firestone I have always left in a timely manner and the staff have always been so friendly! When they come to me with anything additional, its a rarity for them to do it, so I know it's worth it and they discuss it with me. This is the only place I trust to get my car taken care of!

had a spike in my tire it couldn't be patched . I was leaving on a road trip the next morning…read more Firestone manager heard me saying I had an autistic son . he came out said come inside he got me a brand new tire mounted he said use this one and I will order the matching one for your car. I paid him and when I got back in one week he had the tire waiting for us, in no time i was out the door and in my car and away I went. I will use them for all my non warranty work on my suv. nice guys thank you all

Thank you so much for keeping your promise to me regarding my 2014 Equinox…read more Really Paul , I know I gave you grief about the time factor in repairing my transmission.. but the car is driving great . It's so good to trust your work . Thank you again. KR

I brought my 2006 Toyota 4Runner here. After dropping off my car, their manager Keith called with…read morean upfront, honest, and reasonable evaluation and solution for me which I greatly appreciated because I am not a car person. This was my first time coming to AAMCO in Ocala as I'm a new resident. Keith made sure I was on board with the plan for the car and even kept to his additional quote for labor even though the job took longer than originally anticipated.