Friendly, quick, and clean. I used online to schedule appt which was easy and had suv inspected in…read more35 mins.

This has become my go-to spot for state inspections. Both times I've called, they were able to get…read moreme in immediately. They had my car in the garage within minutes of my arrival and back out with my new sticker in less than 30. I honestly wouldn't share any of this info online for fear of them getting too many additional customers - LOL - however, the employees here have been super friendly and highly efficient and deserve recognition. I have no doubt, based on their very apparent high level of care, that should I have any mechanical issues in the future, they will be my first phone call. Update: I unknowingly left my yeti in the waiting area and they called me to let me know they had it stashed safely for me to come grab it. Much appreciated!!!

They got us in quickly and got my Volkswagen bug fixed in the same day. Very professional and…read morefriendly. Would definitely recommend to anybody.

It's difficult to find a mechanic/auto shop that really hits the mark and Eric at EO Automotives,…read morealong with all of his guys, really embody this. I had some unexpected car trouble right after moving to the area and had no idea where to turn. After a little Yelp search, I stumbled upon EO and Eric was so helpful. He squeezed me in, knowing I was in a bind, and kept me super informed during the process. He not only did a fantastic job on the car, but took time to educate me and make me feel secure. When I came back to pick up my vehicle, all of his other guys working were super friendly and welcoming. I won't be taking my car anywhere else and I'm so glad I found him right when I moved in.

I recently got my car looked at in New York by our family mechanic and the wheel baring which I…read morepaid for months ago to be fixed was still not. I paid over 2k for a simple fix and a state inspection. I just don't believe they did a good job with looking into my main concern. Then the cherry on top was one of the clerks saying "we have to make a police report" wish I would have had my car towed to another place!!!'

The team at Princess Anne Automotive were able to get me in and diagnose my car issues quickly…read more Professional and friendly customer service made a stressful time easier to navigate. I appreciate them and would highly recommend.

FIRESTONE SENT THE WRONG CAR TO AUCTION! Check photos and updated response from Firestone Claims…read morethat said they wanted to help! NEVER USE FIRESTONE Do yourself a favor and never use Firestone. My wife took our car there because it said it was not charging. She stopped here because it was the closest place. The car was looked at and the serpentine belt had broke. She was told they had to order another one. She was told she could pick the car up on Friday. This is where it goes bad. She arrives to get the car and the car is gone! Steve tells her they are trying to get in touch with the person who has it. She arrived at 8 something that morning. An hour or so goes by and she is told the person is returning the car in 30 minutes. Only explanation was they gave the keys to the wrong person. The car arrives back at Firestone at 3pm on a tow truck with markings on the windshield. The truth then comes out that they gave the keys to the tow truck driver who took our car to auction. The admitted they gave the wrong car to the tow truck driver. So my wife sees the car and it still has the auction markings on the windshield which Firestone did clean off. It appeared that most of the stuff in the car was put in the trunk. While looking for her items it was discovered that an Ipad was missing. The ipad was tracked before it was turned off and showed it was close to the auction company. The car returned with discolored spots in the leather from somebody who cleaned the seats sprayed some type of chemical on them that they should not have. The Ipad showed close to the auction company before it was turned off. Nobody can find the Ipad. I talk to Steve who tells me that FIrestone will make it right and replace the Ipad. I give him the price of the Ipad and was told okay. I then talk to the store manager Chad who tells me something different than Steve. Chad tells me that I need to file the police reports and jump through hoops and they will see what they can do. I asked for 1 item that is needed to be replaced and Chad as the store manager has no interest in making the situation right. Firestone GAVE my car away and sent it to auction!

By God the worst tire shop in virgina. I had scheduled an appointment for tires and alignment. When…read moreI arrived they were overbooked and told me they couldn't do the alignment because of time. What customer would get tires without an alignment. Poor poor business. Bring you car here if you want a terrible experience.

Great visit at the Portsmouth location. Service was quick and very reasonable. I changed my oil and…read morecabin filter. They topped off my fluids, offered me water, and were extremely kind.

20 minutes in and out. If you're military and stationed in the area, this location is a must. I've…read morebeen here in the norfolk area for 4 years, and haven't found a reliable place for routine maintenance on my vehicle, until now! Shane, darliyah, and Gabriel were awesome. Like I said, if you're military and you need any kind of maintenance on your car, this location is Essential! Great discounts. The pricing was fantastic. The Netflix show Tires would be very proud.

I've had the distinct displeasure of visiting this place twice, and both times it felt less like an…read moreoil change and more like a reality TV drama I didn't sign up for. Visit #1: The dude doing my oil change seemed to think he was auditioning for The Bachelor. The minute I mentioned I could change my own air filters, he was all, "So... do you have a boyfriend?" Like, bro, what? Are you here to service my car or apply for the position? He did chill out when I said no, but the whole interaction had big "creepy Tinder date" vibes. Visit #2: This was the real pièce de résistance. I showed up slightly overdue for my oil change, and instead of a simple, "Hey, try to come sooner next time," I got verbally annihilated. The guy was sooo mad, slamming tools around like he was auditioning for a WWE match. Then when I asked about using a coupon (because, duh, who doesn't love saving money?), he basically growled, "Absolutely NOT." Okay, Scrooge. But wait, it gets better. I paid in cash, thinking it'd be easier (mistake #1). This dude LOST it--slamming register drawers like the cash personally offended him, muttering God-knows-what under his breath, and then storming off to another register to finish the transaction. When he handed me my change, I swear he was two seconds away from yeeting it at my forehead. Finally, I asked him to reset my oil change indicator (a very normal request, mind you), and he straight-up ignored me like I'd just asked for a kidney. Instead, he gave me a dead-eyed "we're done here" and ushered me out like I was some ex he'd been forced to see at Thanksgiving dinner. Moral of the story? Skip this nightmare of a garage and head five minutes up the street to Valvoline. They'll change your oil without you having to relive your worst breakup.

Went there for oil change and sign said open but when I went up person said it was closed...when…read moreasked about it further he jus walked away. Do not recommend newtown road

Needed a water pump for my Porsche Boxster and was looking for a good independent shop. Another…read morelocal Euro specific shop (with Porsche listed on their site) didn't want to touch it. I called Eddie and he said he'd do it. They replaced the water pump and thermostat and I had the car back so fast I didn't even miss it. Car runs and zips like it should!

Don't do it; they will mess up your car. Terrible experience! It cost me thousands of dollars, and…read morein the end, I had to get it towed to another shop that could actually get my car running the way it should be.

Allen took good care of me and everyone was very nice to me and we were all laughing having a good…read moretime. I came in for all new tires, if anyone was curious.

This experience has been a nightmare - PepBoys will schedule the appointment online and take…read morepayment - the service provided as reported by my wife was okay - not great - and when they were finished I was sent a link for payment even though I provided information for payment when I booked the appointment - then I was double charged for the service - my wife returned to the store within 20 minutes and spoke to the tech (Matt) - he explained the second charge should fall off but he did not know how to fix it - Matt provided the name of the store manager and advised to contact him on Monday - the charge never fell off - I went to the store (Norfolk, VA) and was told the store manager was out on medical leave and there was no other supervisor - no one to help - really - I've contacted customer service several times and I'm still waiting to resolve this issue. It would be one thing if it were a charge less than $100 - but we're talking more then $1100.