I am new to Door County and I was looking for a reasonable reliable auto service shop. Young sends…read moreout numerous coupons for basic service, oil change, flush and fill coolant, etc. I decided to try them. I was told that by friends that Young was one of the more expensive places but I decided to see for my self. I got an oil change and flush and fill coolant. using coupons It was a little more than I thought it should be but when I picked up the car and drove for a mile smoke started coming from the engine and the warning lights went crazy telling me to stop immediately. I saw the engine was very hot on the thermostat. They had flushed but not filled. There was no coolant in the radiator. I waited for the engine to cool down and I called them. I was told it was almost closing time and they might not be able to do anything. I immediately drove back with a hot engine. There was no excuse or attempt to rectify their mistake. In fact, they told me I should have checked the radiator before I left. I could have lost the whole engine.

I expect, as with other reviews here, that Young Auto will respond to this and attempt to negate…read morethe truth that they overcharge out of town customers simply because they can. So, just know as you read this review, how willing the upper management is to outright lie. We were on vacation in door county when we experienced a bad wheel bearing. I was confidant that was the problem based on the symptoms. I called 5 shops in and around fish creek (where we were staying) and Young Auto in Sturgeon Bay was the only one that was able to look at it - and potentially replace the bearing - in a day. We had to get home that same day so we had it towed there late morning. It was indeed a bad wheel bearing. They called after confirming it and said they were able to get the part locally and could replace it by 5 pm and that they would do a whole vehicle check as well. The quote seemed very high but, with no other option, we agreed to the $980. They did not do a whole vehicle check and the bearing noise returned on our 250 mile drive home. Found grease splatter inside wheel as well and had to have it re -repaired. Young did follow up a few days later and did suggest I call NAPA for a warranty claim on the part. It was during that process that NAPA rep said the exact bearing kit was under $200 wholesale cost to Young auto and $191 retail online to anybody. The line item on Young's invoice was $418. That's a 107% markup on the part itself -- with another $550 for labor to replace 1 wheel bearing. Young emailed me again in 2 days and, while I expressed appreciation for them following up, also told them their markup amount over the actual part price was outrageous. They doubled down and responded that retail cost IN THEIR REGION was $398. That was a lie as I called the exact NAPA in Sturgeon Bay just 2 miles from YOUNG auto and found retail was $240 and wholesale price to Young Auto was under $200. Some up charge amount is reasonable and expected but it was easy to fact check with NAPA and Young service manager simply lied again when I called them on it. Vacationing customers have to pay these huge up-charges to get fixed and get home so why not just admit they charge so much because they can rather than lie? So, their follow up did seem high level but that little bit does not justify: 1) overcharging SO MUCH for the part in the first place 2) shifting the responsibility for their failed repair to NAPA because they know I'm not going to return 250 miles for them to remedy 3) adding insult to injury by then lying a second time that the part cost $398 in "their region" when the sturgeon bay NAPA confirmed the cost to Young was $200 and only $240 RETAIL 4) any review response online when their MO seems to be to just lie again

Was on vacation- got a flat. Thank goodness for Kevin's automotive! Kevin personally fixed my Dad's…read moretire and saved our trip. Highly recommend Kevin for his professionalism, kindness, rates and dedication to his customers.

Does excellent work and dont add things on that arent needed. Would definitely recommend them to…read moreothers.

Now owned by Valvoline. They check everything [including cabin filter]. Very impressed.read more

Nice people, fast service... there's never a long wait. Seems like they know what they're doing…read more You don't get the usual feeling of dread when you go to a quick lube place that they are going to screw up your car etc. Nothing fancy either, no waiting room or fresh coffee. You get your oil changed, you get on with your day.

They all made this process so easy. Brennen held a car for me because I could not get there till…read morelate. They even stayed past closing to help. I love my 2023 Ford Explorer. It was worth the drive. Very honest and trustworthy. They beat out every price from Green Bay to Sheboygan! No wonder cars don't stay on the lot long!!

Over the years I have purchased cars from multiple dealerships, which tend to be agonizing, high…read morepressure sales experiences that hold you captive for hours, try to 'upsell' and are less than forthright on things. I am thrilled to say Reliable Automotive Sales is NOTHING like them! Mike was responsive (even during off hours!), upfront, and offered a generous trade-in value based on the info I gave him (ahead of time), pending seeing the vehicle in person. There was a part of me that was anxious we would drive all that way only to have them say sorry, your vehicle is not as nice so the trade in value is less (based on other dealership experiences- kind of a bait and switch). Ahead of time, we had a purchase agreement tentatively figured out... When we got there, Mike confirmed the generous trade in amount he had offered, and because we had been able to work things out in advance, we were able to drive off the lot with the updated vehicle in less than an hour. It is clear to me that he takes pride in the reputation of the dealership and makes every effort to live up to that Reliable name. Next time I am in the market for a vehicle, I will definitely check out what they have to offer. Thanks!

Excellent service. Personnel very friendly & accomodating. Would definitely recommend this businessread more

I have a road trip planned for this weekend. Last week my oil pressure warning light started…read morecoming on intermittently. Changed the oil and refilled to correct level but that did not clear the light. Started to stress - pretty sure it was the sender, but oil pressure is not something to screw around with. Called all over town but no one could get me in for 2 weeks or more. I was considering changing the switch myself, but it would be tough without a lift. Stopped at RSI because it was the closest place to my house, and they were able to squeeze me in. It was the sensor and they replaced it after hooking up a gage to verify oil pressure was good. Great, professional, friendly service, great dog in the office and work done fast at a reasonable price - job was done by lunch. Highly recommended.

Needed a new spare tire for our travel trailer. We pulled in first thing Monday morning and they…read morehad us outta there in 10 minutes. Fast and friendly - the perfect combination!

Courteous & considerate. The owner personally came to my home 40 miles away to pickup my RAM 2500,…read more& trailer it to his shop. Pat, the owner spent over an hour describing the process, and called me 24 hours later to say, he had established contact with my insurance adjuster, & everything was being taken care of.

I cannot even believe how amazing the service was that we just received. Got a flat tire while up…read morein Door County for the weekend and we don't live in the area. No where else was open on a Saturday, so we decided to stop here and I'm so glad we did. They didn't have our tire in stock but they called around and managed to find us one. They went to pick it up for us from the other place and installed it. Great job, Marcel and Elliot!

On Saturdays this business normally closes at 1:00, but on this particular Saturday in early May,…read moremy almost 8 month pregnant daughter and her 2 year old were on their way to watch the Door County Marathon finish, when the Volvo malfunctioned. It was 12:50. Roadside Assistance gave her Jim Olson's number since nearly everyone else in town closed at noon, and a fabulous mechanic named Marcel Bruyere stayed open past 1:30 to help her by fixing her car. On the spot! He was knowledgeable, professional, personable and cheerful! Wow! To think that she may have had to leave the car in Sturgeon Bay (3.5 hours from her home) until Monday for a mechanic to check it out - I shudder. She was stressed and the 2 year old was close to a meltdown. I'm telling everyone about this man and this place. What a wonderful way to start a weekend getaway! Patronize this place!

Tim & company went way out of their way to find us a truck. The deal was very good & delivery was…read moreexcellent. We would highly recommend Tim Witt Chevrolet.

Very poor service, sales, and finance. Misleading info and when confronted they don't stand behind…read morethe product. I have put many calls to the owner with no call back.