They stop changing oil during lunch time for the employees. Whatever time that is, is your guess…read more I've gone at 1 pm and been told to come back in 30 minutes and I went at 2:20 yesterday and was told they were on lunch break and to come back in 30 minutes. I have 3 vehicles that I have been taking here for a few years. However, I won't be anymore. I did not go back in 30 minutes but instead where I went to The Oil Change Place on South Main. Went right through quickly and with courtesy. Also asked the guy to check my tires and he did. I had been there last time I was told by the other place to come back in 30. Fact is.... I won't go back at all. It takes me 30 minutes to get there anyway.

These guys are awesome! We were in and out quickly and they not only got our oil changed but…read morefilled the windshield fluid up and checked the transmission fluid and more! Through, fast and polite!

Rolled into Henderson on a Sunday afternoon on a spare with a 3hr drive to go. The guys at the shop…read morepatched my tire and got me back on the road within 20 minutes. They were nice & helpful....a true blessing after a stressful day!!

My sister recently had an experience at Grease Monkey in Henderson, TX that turned what should have…read morebeen a routine oil change into months of frustration, financial stress, and a vehicle repair she never should have had to deal with. On February 27, 2026, my sister,'s vehicle taken to Grease Monkey for a routine oil change. $128.55 for the service. After the oil change, the vehicle developed serious problems. The issue involved the oil service, including the oil drain plug not being properly secured/reinstalled, resulting in the vehicle losing oil and ultimately suffering damage. It was taken to the dealership on the way home and they identified that there was no oil in the car.(THE SAME DAY) This was a mistake that could have cost her her vehicle -- and potentially put her and her family in a dangerous situation. The technician was aware of what had happened and even offered to buy her dinner. While that may have been intended as a kind gesture, that did not solve anything! She only wanted them to take responsibility for the damage caused by the service THEY performed. She wasn't asking for anything unreasonable. She wasn't asking for extra money. She wasn't asking for special treatment. She wanted them to fix damage they caused. THATS IT! And before anyone questions why the vehicle wasn't immediately repaired, the reality is that finances are tight. Like most families, she didn't have thousands of dollars sitting around for an unexpected vehicle repair. She had to figure out how to manage the situation financially while trying to get the company to address the problem. The vehicle ultimately needed $1,889.20 in repairs, and she also had to rent another vehicle while dealing with the situation. The Enterprise documentation shows approximately $262.05 in rental charges, Because they had a vacation already fully paid for. For months, she tried to handle this privately. She repeatedly called. She provided documentation. She followed up. She tried to get someone to address the situation. Eventually, after months of trying, she sent a formal demand letter to corporate. She finally called AGAIN and got in contact with someone regarding the claim -- only to ultimately have the claim declined. Grease Monkey has refused to pay for the repairs or the expenses resulting from this situation. What makes this even more frustrating is that they did not offer to inspect the vehicle on the day the problem occurred. My friend was left to navigate the repairs, transportation, and financial burden herself. She has documentation for everything -- the original oil-change receipt, service paperwork, repair invoices, rental agreement, parts receipts, and communication showing her repeated attempts to resolve this. Thankfully, she is going to be okay. Thank God she was eventually able to get her vehicle repaired, and most importantly, her family is safe and okay. But that doesn't change the fact that this should have never happened in the first place. A oil change should not turn into a situation where someone's vehicle is damaged, their family is left without reliable transportation, and they have to spend months fighting to get a company to even address the problem. Please protect yourself. Keep every receipt. Keep every text, email, invoice, repair estimate, and piece of documentation. Take pictures. Document what happens. And don't assume that a company will automatically do the right thing if something goes wrong. My sister tusted a company with her vehicle, and that trust came at a very high cost. She tried to resolve this privately. She gave them every opportunity to make it right. All she asked was that they take resposibility for the mistake and pay for the damage it caused. They chose not to. No family should have to go through this over a simple oil change.

When I arrived, I announced that I was a new customer making sure they knew they had to win me…read moreover. $200 oil change, filter, cabin filter wasn't a terrible price for a Ford F-250, but a bit pricey. Unfortunately, had I not asked to see the dipstick, they would have shorted me a quart of oil. After they shut the hood I asked if they had checked my washer fluid levels, they had not. They were empty. So they topped those off. Once they said we were finished I got in the truck and the service oil soon message was still showing. Nice guys, not great attention to detail. For $200, expect top-not service. If you frequent this location, be prepared to manage the project yourself.

was trying to get some assistance to get air in my tire and they just sat there and looked at me…read more Wouldn't even acknowledge me. Couldn't tell me they were busy or they can't get to me. just looked at me and kept on with their business. Takes no time to say something. Bunch of pricks

Absolutely amazing place for all Services I use Walmart for…read moreall my auto needs. I trust them with all my auto needs.

We took our 2020 explorer for warranty issues and Kevin was really unprofessional then…read more(Clayton)told us to never come back. All because he authorized work when I asked him to wait for warranty approval. He got upset said I was the worst customer and then we got the owner Clayton)involved he didn't even care about customer satisfaction and was super unprofessional. I own my own business and everyone has had a issue with a customer but it's really how you handle it that makes the situation worse or better. Kevin is arrogant and doesn't like being questioned and I was just keeping him honest end the end isn't it my money we are spending. Be careful getting service at Fairway Ford and make sure you double check everything or you'll pay more for unauthorized service. I wasn't going to leave a bad review until my wife made another appointment for recall that is killing people. I went there this morning and after my wife made sure on all parts of this service. I get there and after a few minutes Kevin tells me with a complete change in attitude to leave my wife was so irritated for the lack of respect in making us wait weeks for service then saying leave. I was very nice about it and left but in my business I've had hard customer ms you squash it and move on because business relationships are very important these days

Took my Ford F-150 here to their quicklane to get fluid changes... then took it to automotive super…read morecenter next door after, found out my trans fluid was all black still and the engine oil was overfilled and still looks dirty.Guess I should've just gone to the local super center in the first place.

I've used this repair garage three times. Much cheaper than a dealership. Quality work. Honest…read moreowner.

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.

Sold me an expensive tire , knowing they had cheaper.will not be a returning customer.read more

They have a new name but its the same great crew I have trusted for years. As king as they keep…read morethat small town friendliness and helpfulness we are loyal customer. If they start becoming too corporate we will find a new small town shop.