Mr. Guy is amazing. He helped me in so many ways especially with me being a female not knowing…read moreanything about cars. Mr. Guy and Mr Gordon are the go-to guys for anything. The whole staff is awesome. We recommend everyone go there

Little Shop of Horrors - "As I was leaving the store to hit the road, my car almost didn't stop and…read moreI almost drove onto traffic." (Long Read) On April 1st, 2024 I brought in my car because i noticed a brake fluid leak. After inspection I was advised it needed a new Master Cylinder. I pick up the car the next day and immediately notice it takes longer to stop when pressing on the brakes, and I have to press the brake longer and deeper. As I was leaving the store to hit the road, my car almost didn't stop and I almost drove onto traffic. The useless store manager got in the car with me to test drive the car, asking me 'what's wrong'? How could he not know? don't they test drive their cars after repairs to make sure they are safe? Manager says he felt something wrong as we approached a stop sign, but then keeps commenting 'they feel fine to me' or 'I don't see anything wrong with them'. During the test drive he gets a phone call where he states 'yeah, I need to get better mechanics in here. The ones I have are not working out' - that was not very reassuring. When we get back to the store he tells me to leave the car there for further inspection. The next day I call and speak with Paul, the service manager, for a status update. Paul advises he felt the issue when test driving the car and will see what went wrong. He suggests the brakes may need to be bled again. I decided to let them work and see when they'd get done with the work. I called for an update 2 days later, Paul advises they need to replace the brake master cylinder and rebleed the brakes. I called 2 days after that, Paul advises they are just getting the piece in. At this point I thought it was weird for them to keep the car this long since it sounds like a simple repair for an 'experienced mechanic'. I felt there was something off and they weren't telling me something. On April 6th I reached out to the Director of Operations Will Michaux. Will reached out to them and per their standards the car was ready by 12pm. I get there, the rep behind the counter advises everything was checked and double checked and everything is working fine. I test drive the car - it's a little better, but the brakes are still not safe to drive. I decide to leave, cut my losses and let someone else check the brakes since they may keep the car another month to bleed the brakes properly. If you plan to have major repairs done here, don't. For the safety of you, your family and other drivers, don't do it. Go to a locally or family owned shop instead. The store manager - a joke The service manager - a joke I will finish with the following, and I want you to read the next sentence very carefully before you decide to have any major repairs done here: It was perfectly fine for this business to let a customer drive away with faulty brakes. Would you trust a business who did that with your car...and your life?

Loved this all female run Firestone location. Very customer friendly and service oriented compared…read moreto any other Firestone in NE Columbia! Thank you, Ashley and Dawn!

DO NOT TAKE YOUR VEHICLE HERE!!! took my truck there for a radiator flush and they didn't even do a…read moreradiator flush but still charged me $150 and my thermostat housing was leaking when I got it back. then my sister takes her car there to get freon put in after just paying to put a new ac compressor on they over filled it and told her it's working for now then she brought it back after it went out in like a week and they ripped the wires off of it and told her the brand new ac compressor wasn't even turning on because the wire wasn't even connected but was connected and cutting on before she left to bring it there.

I went around closing time 5:50 because I noticed the technician didn't put my overflow radiator…read morecap back on and Jarrett the manager on the weekend help me so much he paid out his pocket to get me a cap because it was so late.i just wanted to thank you so much Jarrett I hope I spelled your name right lol God bless.

Paid same price as a dealership for my oil change. the technician did not install the oil filter…read morecorrectly. my check engine light came on a few days later. I took it to the dealership, paid over $200 for a diagnostic, spent money on a car rental and took time off of work to be informed it was total incompetence on the technicians end. I contacted the store, hone office and no one is taking any accountability. would never go there again even if it was free of charge.

I was waiting to see what the outcome of my situation was going to be before I wrote a review. I…read morewent to this Jiffy Lube on 6 May prior to hitting the road back to Texas where I'm stationed. I was in town because I had an event to attend and my son was graduating from Basic Training. Yes I drove there and back lol. My visit wasn't pleasant and my main complaint was I wasn't told prior to service that the payment machines were down so I could be given the opportunity to make the decision on if I wanted to pay cash or go somewhere else. Plus after paying cash, I wasn't given a receipt for proof of payment and service. I wrote corporate who forwarded my concerns to the franchise owner. She did get back with me and since I was traveling and settling in at home it took me a couple days to get back with her. She heard my concerns again and went on to resolve my issue. This here is customer service. I would recommend going to owners of the establishment (case by case) first. I would definitely return to this location again because it is evident that the owner is aiming for a 5 star Jiffy Lube.

Jiffy Lube on Hardscrabble Rd. was amazing. They let me stay in my car. They were personable…read more.. taught me how to re-set my warn lights and the topped off air in my tires. I highly recommend.

Would not recommend. I purchased a starter and had this company come out to replace. They claim…read morethat they recommended at my appointment a diagnostic to my partner which was not true. They only offered a diagnostic after they replaced the starter and stated it was the battery. When they finished the replacement they told us to replace the battery, which we did, but the car continued to not turn over after multiple attempts. My partner took the car to another mechanic in town to see what else could be wrong. Mechanic in town stated that whoever put the starter in put it in incorrectly, they cross threaded the starter, and now the part is no longer useful. When I reached out to the company for a refund regarding the service they kept stating they offered a diagnostic, which again was not true, and they blamed the part and not the individual preforming the service. They basically only offered to charge me more for coming out again to check their own work, only offering to waive appointment fee. Again I would not recommend this company

From the owner: This family owned and operated business is by Kenny and his wife Hannah. We are kind, caring, and…read moretry our best to go the extra mile to make sure our customers are satisfied with our pricing and work. As a mobile mechanic, we come to the vehicle so you can skip out on paying tow truck rates. Not to mention, we bill $50 hourly compared to a shop ($120+), so you can rest assured you’re getting a good deal for great service. We can do just about anything and work on majority of vehicles, motorcycles, along with machines such as ATV's, lawn equipment, etc. If it has an engine we can definitely take a look at it to see if we can figure out what's needed.

Scott was great and he really save the day for me right before mothers day due to a tire losing air…read moreby the second thank you Scott I appreciate you care and kindness

I have been to this place plenty of times in my 4 years here. Last time was two years ago. I…read morestopped going because of the pressurized approach to repairs and feeling like the mechanics would look for ways to upsell me. I went there today and it is clear the management style is way different. They are customer-centric trying to do what is best for YOU. They will call other places and ensure you are getting taken care of if they cannot help. I never felt pressured to do anything and am blown away by how much the aura from the staff has shifted. I highly recommend this place.

Upon arrival, I was greeted and offered water by an associate. The waiting time and next steps for…read moreservices were explained thoroughly. This was my first visit at this business, so I appreciated the prompt responses. The service did in fact take around ten minutes. The technicians made recommendations on additional services I should consider as well as th oil I should purchase. The value was equivalent to the service requested. I would recommend this business.

Pulled up and was immediately greeted and offered a bottle of water. Tech was friendly and even…read moretalked me into a price which was lower than what I expected. I was going for something I didn't need for a new car and it's first oil change. He was great and the team was on point. I have had a great experience both times I have gone to this location, with two cars. My only feedback would be to find a way to link cars to a single account so I don't have to spend time adding my info for each car I have. You should be able to pull my data and then just add the cars as I come. Very minor but would be a great way to improve the experience even more. Overall, great job and I recommend this location.