Manager and staff were friendly and helpful when a flat tire threatened to derail a business trip…read moreand my surrounding schedule. Had the car towed there and they kept it closed up for the evening. While I traveled the next day they procured and put on the new tire. When my plane landed back in town a bit late, they waited for me about 10 minutes past closing time to ensure I could get my car back that day. Not only did they go beyond the call to solve my problem, they helped relieve the stress of the whole situation.

A couple of years ago, the manager had gone above and beyond and I had become a loyal customer…read more But this past year has been very poor indeed. I had taken it in to have my brakes checked. They said it didn't need a brake change. (Something is still wrong because it squeals and something feels off.) They told me someone would bring it around. Thirty minutes later, I walked in back and asked again for my vehicle. I was driving to Texas a few days later and someone waived me down to tell me that one of my tires was wobbling badly. They hadn't tightened the lug nuts properly. Recently, I went in for an oil change. I then drove to my brother's house in Georgia for the holidays. He took off the plate that sits over the oil filter and told me that they didn't change the oil filter. When I told someone at Express about it, he all but called me a liar. I let him know that I wouldn't be back.

TLDR: Friendly AND fast - a win-win for everyone!…read more Let's just say I'm not always the best at taking care of basic car functions, like oil changes. After a less-than-stellar experience by one of the more local, yet highly visible oil change places in the area, I was none too keen to get my oil changed by them again. Lo and behold, there was a Valvoline nearby, which I had used years ago while living in another state. When I pulled in, there were large flags indicating discounts for LSU faculty and staff (woohoo - a win I wasn't expecting - about 20% off!) and the folks there directed me to pull around into one of the bays. I was there only one there around 9am on a Friday. Brad, Dontae, and Elliot were so friendly and fast at getting my oil changed - took maybe about 20 minutes when all was said and done (including changing out my engine air filter and resetting my dashboard inspection indicator, which is always a hassle - thanks VW for that!). I will definitely be going back when I'm due for my next oil change!

Dontae, Allen, and Brad took good care of us when we came in to get an oil change. This is the…read morefirst time we went to this Valvoline location. They were very friendly and personable to both my husband and me and made sure we were able to use our coupon or an equivalent in-store. Their attention to detail really made this an experience for which we will come back. Great value for all that we got!

This location is terrible and lazy! Didn't vacuum. Will never be back to this location.read more

I only take my truck to Benny's but I work from home and I don't drive a lot so I don't have a…read moremembership because I only need to get it washed once a month but two days ago I did buy the most expensive car wash they sell and drove home Two days later the car is covered in this yellow pollen so I drive up to the kiosk and explain look I just paid for a full car wash. I don't need a car wash. Can you just rinse and dry the car for me please and he refused unless I bought another car wash. I tried to call but it's impossible to get through to anyone and I'm wondering to the manager of the store did that employee Treat me per your company policy? Cause unless I get a response I'm never going back there again.

There were two people working but only one doing their job while the other stayed on her phone. I…read morehave been pleased in the past but this may be my last visit!!!!!!

I'll never go back. The young man at the 7808 Bluebonnet Blvd, Baton Rouge, LA 70810 location was…read moreso rude. I waited ten minutes for service, and when he finally came out, he went to a car that came in after me. When I complained, he said in a nasty tone, "You were in the wrong spot. You'll know better next time." There will be no "next time."

Brought in truck to get oil change, filter change and air filter change. Staff were very friendly…read moreand professional. They checked everything and recommended a few things like an oil additive snd a fuel additive. I selected only the oil additive for about $18. They also did a clean out of the old oil. When all was done my bill was around $184. A bit more than I expected. Could have gotten most of this done for free at the dealership where I purchased my GMC Canyon, but did not want to get up early and wait for work to be done. Benny's was more convenient for me time wise. Plus I got a free car wash. Throughout the whole work they showed me the old filters before they installed new ones. Used high grade synthetic oil. Will use Benny's again, I also use their other location on Coursey for yearly car inspection.

I dropped in for a car wash on a Friday morning. There were several people doing the same, but the…read moreline was quick and I was in and out in 30 minutes or less. I chose the interior and exterior cleaning. Since Covid, you now get to sit in your car for the cleaning and exit to have the interior done. It was remarkable. They even worked to get a food stain out the seat that a friend made when (poorly) carrying a casserole in his lap. Sure, there were a couple of spots from a dirt stain I had to brush off the outside, but it was great for the value. They will try to push you to sign up for a monthly subscription, but were respectful when i declined after a couple of times.

I had my tire patched at the Staring Lane location, and while my car was there, my windshield was…read moredamaged. The business has acknowledged that the damage occurred on their property, although they said they do not know how it happened. The employee who worked on my car was conveniently not employed there just a few days later, so there are no witnesses or cameras to corroborate their claims. Within a day, the crack spread to the point that it obstructed my line of sight and made the vehicle unsafe to drive. I was unable to drive my car to work and had to pay out of pocket for a mobile windshield replacement. Despite acknowledging that the damage happened on their property, they have refused to take responsibility or reimburse the cost. I'm disappointed in how this was handled and would not recommend this company based on this experience.

Fixed slow leaked on tire The staff was very friendly and…read morethey were able to take me in without an appointment.

I actively avoid getting my oil changed. I mean I literally just will not go get it done. So this…read moreday I big girl forced myself stop after work. It's post pandemic so you still stay in the car. Only complaint is that's it got a lil warm, but I can't complain...it's summer in Louisiana. I believe Amy was Cory were the main two helping me today. Cory was SOOOOOO funny. It helped the time pass faster. Amy made me feel comfortable with needing or not needing to change out filters. As a lady I always feel like I'm getting hustled into getting new filters when I don't really need to get em changed yet. Oil changes here a more expensive than other places, but the peace of mind I have leaving after forcing myself to go in is worth it. Very professional, easy, and I actually enjoyed my 20 minutes there with them all. I had Cory, Amy and Kendrick helping me. Thank you all!!! Sorry it took me so long to finish the review...but again I appreciate you all

I had hit a pot hole and needed for them to tell me why my check engine light came on. I am not…read morefamiliar with the area, was dropping my daughter off to college and had just had the car serviced. They were very friendly and helpful. Provided me with a referral of someone who could fix the car and made sure I understood the codes that came up. Again the staff was amazing!

This Benny's location is awesome! I use them every year for my inspection sticker and as my…read moredesignated car wash place. The inspection sticker process is the easiest and fastest I've been to (because what place is actually going to have an ideal wait time for this). The line can get long, but if you catch it at the right time, you'll have 1-2 cars in front of you max and wait maybe 10-15 minutes. If there are more than 4-5 cars in line, just come back later - it fluctuates! The actual inspection sticker process is quick and easy. You can pay cash or card and wait inside where there is a bathroom, or outside on the benches if it's a nice day - the attendant will come get you when the inspection is done (about 10 minutes). Easy and over! As for the car wash, I usually just go for the basic and use the complimentary self vacuum stations in the back. There is always a spot open, I've never had to wait for those! The vacuums are strong and can get out dog hair from your car, which is big for me. Definitely go to this Benny's if it's close!

Wow! Top tier service today from Caleb and Aidan. Genuinely such friendly guys. They were super…read morehelpful and explained everything to a tee. I got an oil change, new cabin filter, and engine cleaner. They also filled all my tires with air and topped off some fluids. I will 100% be coming back, strictly because the service was so great.

Some how from 90.99 minus a 25.00 coupon I ended up paying 112.99. My car takes 8 quarts which I…read morewasn't told when I called. They quoted me 90.99. We'll add 3 quarts at 8.00 well there goes the coupon. The guy who greeted me appeared to know very little about the process but that's ok. I asked him if he had checked my tires and he said "do you want us to?" I said yes. I asked if wasn't it part of the service he said: "Well, we don't unless they ask us to, it's JUST A HUGE WASTE OF TIME". I was the only car being serviced. Three employees, one on his cell phone. I wouldn't recommend this place.

Extremely rude employee Trace, refused to give me the store number or manager name after I informed…read morehim I was reporting him. He turned to the employee standing by him and stated, tell her I don't know the store number, I have only been here two days. Ironically, the other employee knew the store number (SMH); who looked at the employee with disbelief! I Filed a complaint at corporate due to hostile behavior from employee! NEVER visit this site location unless you desire an unprofessional and hostile environment.

This is not my normal auto shop but my car decided to have a small issue while traveling to work. I…read moredid not want to risk driving back home so my husband found this place and reviews looked good. The owner was super nice and helpful. Got me fixed in a day to be back on the road at a reasonable price. Also let me know of things I can do in the future to make sure my car stays on the road. Will return and recommend.

What can I say, Malcolm has done a great job for me twice. My kids go to school down there. He…read morefixed my daughters Alternator, and helped me with my sons car. He worked with me over the phone and got the job done.