When I went to them I had a notification that I needed the oil changed. I drove and they were in office, and had to hunk the horn to get their attention. Well, the young technician was young and new although he was pleasant enough. He didn't know how to reset the car to reset the notification, lucky the manager came in with his lunch in hand and very rude reached inside the car to reset the systems while telling his tech "can't you do anything without me?". I said nothing. I saw the other technician checking the air filter but he had also a bad attitude (I guess copying manager's disposition). Was not very impressed and I felt intimidating. Sure enough when I drove away I looked at the dashboard and engine light was on, which was not there before. I turned around and ask to speak to the manager which was told he was busy with his lunch and could not come out. I explained the problem and when he came back his manager told for me to take the car to Autozone for a diagnostic. I ask can you just look under the hood maybe something was not connected properly, I left. Went to Autozone for a diagnosis (have report to prove it) and sure enough, they had disconnected an air sensor when they were checking the air filter and not reconnected which cause for the engine light to come off. Lucky I did not drive the car far enough to cause engine damage. Had they had looked under the hood perhaps they would have realize their error. Customer Service was awful and the technician looked way too young and without experience or concerns. I guess I should had let my husband take the car to get the oil change and they would have treated him better. I contacted headquarters and never heard back from them . I have always had great service at the usual Take 5 location, but this one was closer and newer location and expected the same level of service, but wrong! read more
