Good, honest service at a good price. Got brake pads done without any issues. I do wish they would…read morebe able to give an estimated time it will be done. It's more of a drop it off and we'll work you in and call you when it's ready.

Great customer service! Love this place have been taking my car here for 14 years if so. Ben is…read morealways fair and honest!

We were traveling through on vacation. We had a slow leak on a truck tire. They got us in and it…read morewas leaking around the rim. Fixed it. Did not charge us!!! Thank you guys!!!

Totally unimpressed. Sat there for THREE hours for them to change a time (that was "free" because…read moreit was under warranty), charged $300+ to put said tire on and "align" them. A week later, find out that the "alignment" they did was causing ALL tires to wear on the inside ("cupping"). Will never go back. Insanity. Never again.

They helped us calibrate our speedometer that was off. Didn't charge anything to do it! Best place…read morein town. Highly Recommend!!

There service is the best I have ever had. 5 plus on my score board. Very helpful very educated and…read moregreat communication skills I would recommend for all of you to go to v a n s

Thrifty Muffler is awesome. I went in to make an appointment and the guy in the office offered to…read moretake a look at my vehicle and tell me what was wrong and how much it would be to fix it. He showed me where the problem was on my vehicle and even though he was booked up for 2 weeks, he offered for me to bring it in the next morning and leave it there. He said they could probably fit it in the next day and they did. Very friendly and efficient!

An honest and trustworthy business. I took my car to Thrifty on Erie worried that I would have to…read morereplace my catalytic converter at a cost of $400. They put my car up on the rack and showed me what needed to be done. I know nothing about car repairs so forgive me if I'm saying this wrong...the flange had separated from the catalytic converter and was able to be repaired for $80. He also showed me 4-5 brackets that were very worn and welded those at no extra charge. Then to top it off, just as they finished with my car, it started raining heavily and they back my car into the garage so that I didn't have to go out in the rain. Great guys, great business! I highly recommend the Thrifty Muffler on Erie in Massillon.

Had an exhaust problem with my catalytic converter that my car dealer could only fix by replacing…read morethe catalytic converter to the tune of $700+ and a week plus to order parts. Quality Muffler was able to cut, weld and replace the problem area in less than 15 minutes for less than $50. Not only did this fit my budget of time and money better, but the service was top rate and very friendly . . . Definitely 5 Stars!!

The service there was outstanding. The employees did what was necessary to solve your problem…read morequickly and low cost.I thank Bob and his group very much.

I'm not gonna leave a huge long review, but I do want to stress how amazing the shop is! Every…read moresingle staff member I came in contact with was unbelievably nice and responsive! I find that really refreshing in this day and age when most companies seem to have forgotten what customer service is! They were extremely responsive every time I had a question and Tara pushed to have my car done three days earlier because of my work schedule. I hope I don't have to have another body shop fix my car but if I do, it's Ellsworth all the way!

Did great work for me on my truck and mustang. I would recommend heath. Nice guy and very thorough…read morewith the repairs and paint matching

Talked to another shop previous to taking my car here for repairs. Was informed by the other shop…read moreON THE PHONE that they could not service the type of transmission I have. Took it to "master" tech and they charged me $200 to tell me the same thing. Odd how they couldn't tell me before hand that they are not equiped to repair my vehicle. Complete rip off.

Jake at Mastertech has made this whole process so easy. I was able to have my car towed there. He…read moreinformed me of all of the payment options available and not to stress yet about the cost. He then notified me they have loaners to use while repairs are being done. I had a a difficult time to come pick up the loaner due to kid's schedules. He informed everything could be completed via phone, so I was able to get after hours. Thank you, Jake, for making this process less stressful! Ashley M

Went in for a rattle sound possibly cv joints or hub bearings and inspection. I was told it only…read moreneeded ball joints. I had the work done paid $330 and drove away but the rattle was still loud. They told me they dont know maybe struts but I knew it wasn't. I bought sway bar end links and control arm to have them installed. Another $300 to fix the rattle but of course it was still there. I then took it to Tallmadge Auto/Tire and they told me immediately it was the hub bearings and that Market muffler didn't even tighten the axle nut it was completely off. Mind you Ray the mechanic told me the car was good and ready to drive to south carolina! On top on their incompetence they were rude and dismissive and their mistake could have cost my life or at least catastrophic damage to my vehicle! Never take your car here if you value your life and your money!

The tailpipe of my vehicle separated from the muffler. I called to make a service appointment, and…read morewas surprised to be told that I didn't need one, and to just come in. I checked in at the desk, and the shop had my vehicle on the lift in under 15 minutes. They took the time to show me what the issue was, and advisd an easy, inexpensive repair that saved me hundreds of dollars. I was in and out and back on the road in under an hour, for under a hundred dollars! All garages should take notes: this is how it's done.