Wish I could give it less than one star. I was a loyal customer here for over a year, but my experience with rim damage changed that. An employee failed to steer my vehicle correctly into their system, and because the guides have no protection against the metal pipes and hard plastic that guide your tires or rims, my wheels were damaged. How do they not have some sort of protection for our tires in these tire guides?
After filing a complaint, I was told I would hear back within 24-48 hours. Instead, it took nearly a month of calls and physical returns just to get a response to my complaint. Management couldn't even muster the energy to generate an apology, or a call back with some sense of remorse -- no one contacted me to offer any sort of condolence, I'm just another number rolling through their lanes. All I received was a cold email stating that I was to blame for using their car wash. That kind of delay and lack of accountability is unacceptable, especially when the damage was caused on their property.
The only person worth a damn at that place was the employee, Shawn, who helped write up my complaint back on August 4th. He at least showed some empathy and said, "I know how you must feel -- I care about my vehicle too, and I'd be just as upset."
If management had shown even a fraction of that decency, this experience might have felt different. But instead, week after week passed with no meaningful response. Guarantee they'll respond much faster to this review than they ever did to my damage complaint, and it'll be some boiler-plate "Sorry our car wash didn't fulfill your needs, Mari. Please call us at blah blah blah." You mean you expect me to do *more* work? Forget it.
Needless to say, I will NOT be returning to Take-5 ever again.
Be warned: the tire guides WILL damage your rims if you have nice wheels. There's no protection built in, so it's only a matter of time. If you value your vehicle, stay away. read more