Vehicle Damaged…read more Visit date: February 20, 2026 Vehicle: 2019 Honda Odyssey After the recent winter weather cleared, I decided to use a car wash voucher I purchased through my daughter's school fundraiser. Unfortunately, a $12 car wash ended up costing me $147.97. This was my first time visiting Splash Carwash. The wash itself was nothing special--just good enough to remove the winter grime from my vehicle. However, shortly after leaving, I noticed the rear window molding/trim was missing. I immediately drove back to the car wash. They found the missing piece near the air blowers, but it had been damaged and looked like it had been run over. They attempted to reinstall it, but it wouldn't stay in place because of the damage. I asked if they would cover the cost to replace the part. I was told their air blowers are no stronger than wind on the highway, so they would not be responsible. That explanation didn't make sense to me--I've owned the vehicle for three months and driven on the highway many times without the trim ever coming loose. I asked for the corporate contact information. Instead, they offered to file an incident report, review their cameras, and have a manager contact me on Monday. This happened on a Friday afternoon, so I agreed and provided my information. They took photos of my vehicle and documented everything. Monday came and went with no call. A week passed with no follow-up. I gave the business an opportunity to resolve the issue before posting this review. At that point, it wasn't worth the hassle, so I ordered the replacement part directly from the dealership myself. I won't be returning to this car wash. For what the replacement part cost, I could have had my vehicle professionally hand-detailed--not to mention the time it took to find and reinstall the part. This clearly happened because of their equipment, so keep this in mind if you're considering a visit. As for me, I'll stick to washing my vehicle by hand or getting a full detail from someone I trust.

Wow!! I've never been to a car wash this nice. Impressive set up. Also, courteous and efficient…read morestaff. Only thing lacking was popcorn in the waiting room. Obviously, we arrived after the rush. A place I will make a point to return to when traveling through. Thanks!!

The blowers at this place suck big time! They don't remove any water on the car and go way too fast…read morefor them dry the car. Tried using both car wash bays and they're both the same. Price for top wash is reasonable.

Greatest car wash ever. My car has never shined so pretty and the staff were great. Vacuums are…read moresuper great as well. Adding to the great wash was the towels and spray cleaners to complete the shiny clean. I will be back.

Associates were very nice. But need to remember to wash their hands from the oil and grease before…read moretouching things in slide your car. I had a stain on my seat and glove box

I had a nail in my tire & needed it repaired. This place was awesome! They were super fast,…read morefriendly, and easy to work with. I pulled in about 20 minutes before closing - this did not phase them one bit. The staff even gave me great recommendations for area places to eat. Also, the place was extremely clean. The bathroom was spotless and even had a baby changer. I left this place highly impressed!

I took my 2015 Camaro here to get the air conditioner fixed...the ripped me off on the price the…read moredealer ship was 200 cheaper...then my floor in the car flooded out the day i drove it bc it wasnt checked properly to make sure it was draining. The stabili track popped on when i picked the car up... had to take it to another shop to get my stern wheel recalibrated. Sarah that's responding to the reviews is the so called owner, she isn't knowledgeable about cats at all every other word is David said and David thinks...no real accountability. PLEASE PLEASE PLEASE DO NOT TAKE YOUR CAR HERE FOR ANYTHING...THE LABOR OUT WEIGHS THE ACTUAL JOB NO MATTER WHAT BEWARE

Fast service to get car on the rack. They asked the right question and provided some needed air…read morefilters. I will be back.

Nathan, Zane, and Jedd did an outstanding job detailing my work truck and trailer. My truck and…read moretrailer spend a lot of time on the road and it was way overdue for a good cleaning. They delivered a very thorough job, inside and out, and really seem to take pride in what they're doing. When they finished, my truck and trailer looked just as good as the day I bought them. I am very pleased with the detailing job they did and will have them take care of it in the future too. Very good attention to detail, hardworking, and professional are a few words that describe my experience with these guys. I would highly recommend their detailing skills to anyone that is looking for a top-shelf detail. The before and after pictures of the white Ram 3500 and trailer are what they detailed for me. Thanks guys. I really appreciate your hard work and the beautiful results!

First rate work from polite and hard working folks at a great price. Use them with absolute…read moreconfidence. We've found our new car cleaning destination!! Thanks again!

Square business. I actually thought they misdiagnosed the…read morenoise on my vehicle, but they were correct and fixed it for the quoted price and also in a very timely manner. Great company to do business with.

Customer service is phenomenal. I was very much reminded of pre Covid world. I spoke with Sandra…read moreabout a bent rim. They were able to get it fixed like new while saving me a couple of hundred dollars. That wasn't even the best part. They needed the car earlier than I expected and Sandra came and picked it up. They also brought it back to me. I will refer all of my friends and family there for anything tire or wheel related. They are a family business that has been hidden right here in Jacksonville for a very long time.

Customer experience was excellent. Matt is always helpful and friendly. Their customer service is…read morein a different level. Matt goes out of his way to explain the features of the tires, the services that they offer and what goes on behind the scenes when the vehicle is being serviced. Kudos to Matt! Nokian One 2022 Lexus RX350 235/55R20 102V

the staff are awesome. the are helpful and informative. The finished the work on time and have the…read morecar ready in the front.